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For Companies At a Glance
- Tasks: Coordinate global service delivery for international customers and manage collection requests.
- Company: Join a dynamic team at a leading company in Braintree.
- Benefits: Enjoy a competitive salary, hybrid working, and opportunities for growth.
- Why this job: Make a real impact by supporting global operations and enhancing customer experiences.
- Qualifications: Strong organisational skills and excellent communication abilities are essential.
- Other info: Work in a collaborative environment with a focus on shared success.
The predicted salary is between 25000 - 30000 £ per year.
Overview
Market 36 Recruitment are currently recruiting for a Global Service Coordinator on behalf of our client based in Braintree, on a permanent basis.
The successful candidate will play a vital role in supporting the Global Service Manager with the operational service delivery function for a diverse portfolio of international customers across more than 70 countries. This role focuses on coordinating global collection requests, managing quotations, maintaining client and partner communications, and ensuring service levels and reporting standards are consistently met.
Responsibilities
- Collaborate within the Global Coordination team to manage and process collection requests via the MyData portal and customer emails
- Maintain timely communication with customers, request additional details when required, and provide quotations within agreed SLAs
- Support Global Service Managers in preparing quotations for existing customers and assist the Sales team with new and prospective clients
- Act as the primary contact for collection-related queries, escalating to the Service Manager when necessary and liaising with partners to resolve issues
- Contribute to contract profitability by ensuring quotations and final invoice reports align with agreed margins
- Prepare invoice and remarketing reports, review partner invoices, and submit them for approval to the Global Commercial Manager
- Ensure all client reporting adheres to Statement of Work (SoW) requirements
- Work closely with the Remarketing team to ensure partner revenue returns are fair and accurate
- Support the Global Business Development Manager and Global Service Managers with various administrative and operational requests
- Identify and resolve reporting discrepancies, communicating effectively with internal departments to prevent recurrence
Experience, Education & Qualifications
- Knowledge of the ITAD industry (preferred but not essential)
- Experience dealing with international customers or suppliers (preferred but not essential)
- Strong multitasking and organisational skills, with the ability to manage multiple customer requirements
- Intermediate to advanced Excel skills and confident using various IT platforms
- Excellent communication and customer service skills, with a professional and proactive approach
- Strong attention to detail and accuracy in quotations and reporting
- Collaborative team player with a commitment to achieving shared objectives
Hours: Monday to Friday
Hybrid Working: 2 days per week in office
Salary: £25,000 – £30,000 per annum
Location: Braintree
About Market 36 Recruitment
Market 36 Recruitment Ltd cover a range of sectors including Commercial, Industrial, Engineering, HR & Finance & ITAD. This vacancy is being advertised by Market 36 Recruitment Ltd. We operate as an Employment Business for temporary roles and as an Employment Agency for permanent roles
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Global Service Coordinator employer: Market 36
Contact Detail:
Market 36 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Global Service Coordinator
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who might know someone at the company you're eyeing. A friendly chat can sometimes lead to a referral, which is gold in the job market.
✨Tip Number 2
Prepare for the interview by researching the company and its culture. Understand their values and how they align with yours. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Get a friend or family member to do a mock interview with you. This will help you get comfortable with common questions and refine your answers, making you feel more confident when it’s the real deal.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Global Service Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Global Service Coordinator role. Highlight any experience you have with international customers or managing service delivery, as this will show us you're a great fit for the position.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your skills align with our needs. Don't forget to mention your organisational skills and attention to detail!
Show Off Your Communication Skills: Since this role involves a lot of communication, make sure your application reflects your excellent communication skills. Use clear and concise language, and don’t hesitate to showcase any relevant experiences that demonstrate your customer service prowess.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at Market 36
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Global Service Coordinator. Familiarise yourself with the key tasks like managing collection requests and maintaining client communications. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
Since this role involves a lot of communication with international customers, be prepared to showcase your excellent communication skills. Think of examples where you've successfully managed customer queries or collaborated with teams. This will highlight your proactive approach and ability to work well with others.
✨Demonstrate Your Organisational Skills
The job requires strong multitasking and organisational abilities. Come prepared with examples of how you've managed multiple projects or tasks simultaneously. You could even mention any tools or methods you use to stay organised, which will show that you can handle the demands of the role.
✨Be Ready to Discuss Problem-Solving
In this position, you'll need to identify and resolve discrepancies effectively. Think of a time when you faced a challenge and how you approached it. This will illustrate your analytical skills and your commitment to ensuring smooth operations, which is crucial for the Global Service Coordinator role.
