At a Glance
- Tasks: Lead and motivate a dynamic internal sales team to achieve targets and enhance customer engagement.
- Company: Join a fast-paced commercial environment in Colchester with a focus on teamwork.
- Benefits: Enjoy career progression, ongoing training, and a supportive management structure.
- Other info: Be part of a collaborative team culture that values professional development.
- Why this job: Take the next step in your career while making a real impact on team performance.
- Qualifications: Experience in sales or customer service, with strong leadership and communication skills.
The predicted salary is between 32000 - 32000 £ per year.
Location: Colchester, Essex
Job Type: Full-Time, Permanent
Market 36 Recruitment are currently recruiting for an Internal Sales Team Leader on behalf of our client based in Colchester. This is an excellent opportunity for an experienced sales or customer service professional looking to take the next step in their career, supporting the management of a busy internal sales team within a fast-paced commercial environment.
Main Purpose of the Role
The Internal Sales Team Leader will support the Internal Sales Manager in driving a high-performance, customer-focused and sales-driven culture. The successful candidate will be responsible for overseeing day-to-day team activities, motivating colleagues, managing workloads and ensuring excellent customer service standards are maintained.
Roles & Responsibilities
- Support the Internal Sales Manager in leading and motivating the internal sales team.
- Promote a proactive sales-first culture focused on customer engagement and business growth.
- Provide day-to-day coaching, guidance and support to team members.
- Allocate and manage daily workloads to ensure priorities are completed efficiently.
- Monitor team performance and identify opportunities for improvement.
- Assist with resolving escalated customer queries and operational issues.
- Act as the first point of contact for the team in the absence of the Internal Sales Manager.
- Encourage improvements in call handling, customer interactions and email response times.
- Support the monitoring and reporting of departmental KPIs.
- Identify opportunities to improve sales performance and customer experience.
Additional Responsibilities
- Champion company values and promote a positive team culture.
- Encourage accountability, teamwork and professional development.
- Ensure high standards of communication and customer service are maintained.
- Support continuous improvement initiatives across the department.
- Assist with implementing new processes and procedures where required.
- Lead by example and maintain a professional and positive attitude at all times.
Experience, Skills & Qualifications
- Previous experience within an Internal Sales, Customer Service or Commercial Office environment.
- Experience leading, supervising or mentoring a team, either formally or informally.
- Strong organisational and workload management skills.
- Excellent communication and interpersonal skills.
- Ability to motivate and influence others positively.
- Comfortable working within a fast-paced, target-driven environment.
- Strong problem-solving abilities with a proactive approach.
- Competent IT skills and experience using CRM or business systems.
- High attention to detail and ability to prioritise effectively.
Working Pattern & Benefits
- Hours: Full-Time, Permanent.
- Benefits: Career progression opportunities, supportive management structure, collaborative team environment, ongoing training and development.
- Salary: Competitive salary dependent on experience.
Internal Sales Team Leader in Essex employer: Market 36
Join a dynamic team in Colchester as an Internal Sales Team Leader, where you will thrive in a supportive and collaborative environment that prioritises career progression and professional development. Our company fosters a high-performance culture focused on customer engagement and teamwork, ensuring that every employee is empowered to excel and contribute to our success. With ongoing training and a commitment to maintaining excellent customer service standards, this role offers a meaningful opportunity to lead and inspire a dedicated sales team.
