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- Tasks: Manage customer accounts and ensure top-notch service while supporting warehouse operations.
- Company: Join Market 36 Recruitment, a dynamic team dedicated to client success in logistics.
- Benefits: Enjoy a competitive salary, company pension, and on-site parking.
- Why this job: Be part of a collaborative environment where your efforts directly impact client satisfaction.
- Qualifications: GCSEs in English and Maths, plus experience in customer service or office roles.
- Other info: Flexible work at two sites with opportunities for growth into management.
The predicted salary is between 22000 - 28000 £ per year.
Market 36 Recruitment are recruiting on behalf of one of our clients based in Earls Colne, with occasional work at their Halstead site. We are seeking a Customer Account Administrator, with the potential for a Manager level role for the right candidate. This is a full-time, office-based position in a busy and collaborative environment. The successful applicant must be flexible to work at both sites when required, especially to support during periods of annual leave or peak operational demands.
About the Role: The Customer Account Administrator will act as the key point of contact for all client communication and be responsible for ensuring exceptional levels of customer service. This role is not limited to office duties—a hands-on approach is essential. You’ll gain a strong understanding of the warehouse operations and may occasionally assist with order picking/packing during busy periods. This insight is vital to providing comprehensive support to clients.
Key Responsibilities:
- Customer Account Management
- Support the onboarding of new clients
- Assist with monitoring account health via the Warehouse Management System (WMS)
- Help resolve customer service issues in collaboration with other departments
- Support delivery of new client campaigns and procedures
- Maintain accurate client and order data in WMS
- Upload stock/order spreadsheets and provide relevant software templates
- Provide regular courier and carrier updates to clients
- Handle carrier-related tasks, including raising claims and updating rates
- Escalate delivery issues to the management team
- Handle telephone and email enquiries
- Meet and greet site visitors
- Provide administrative support across the business as needed
The Ideal Candidate:
- Experience in a fulfilment, eCommerce, logistics or similar setting (e.g. courier services)
- Confident communicator with excellent written and verbal communication skills
- Highly organised with strong attention to detail
- A proactive team player who is also comfortable working independently
- Comfortable using Microsoft Office and WMS platforms
- A practical mindset and willingness to assist with warehouse operations when required
Requirements:
- GCSEs (or equivalent), including English and Maths
- Previous experience in a customer service or office-based role
- Willingness to learn and adapt in a fast-paced environment
If you’re looking to join a supportive and dynamic team where your contribution truly makes a difference, we’d love to hear from you. Apply now to take the next step in your career with Market 36 Recruitment.
Job Types: Full-time, Permanent
Pay: £26,000.00-£28,000.00 per year
Benefits:
- Company pension
- On-site parking
Customer Account Manager employer: Market 36
Contact Detail:
Market 36 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Account Manager
✨Tip Number 1
Familiarise yourself with the company's operations and values. Understanding their approach to customer service and logistics will help you align your responses during interviews, showcasing that you're a great fit for their team.
✨Tip Number 2
Network with current or former employees on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
✨Tip Number 3
Demonstrate your hands-on approach by discussing any relevant experience in warehouse operations or logistics. Highlighting your willingness to assist in these areas will show that you're ready to contribute from day one.
✨Tip Number 4
Prepare specific examples of how you've successfully managed customer accounts or resolved service issues in the past. This will help you illustrate your problem-solving skills and customer-centric mindset during the interview.
We think you need these skills to ace Customer Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, logistics, or eCommerce. Emphasise your communication skills and any hands-on experience you have in similar roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how your skills align with the responsibilities listed in the job description, particularly in customer account management.
Highlight Relevant Skills: In your application, focus on your organisational skills, attention to detail, and ability to work both independently and as part of a team. Mention your proficiency with Microsoft Office and any experience with Warehouse Management Systems (WMS).
Show Willingness to Learn: Express your eagerness to adapt and learn in a fast-paced environment. This is crucial for the role, so make sure to convey your proactive attitude and readiness to assist with warehouse operations when needed.
How to prepare for a job interview at Market 36
✨Show Your Customer Service Skills
As a Customer Account Manager, you'll be the key point of contact for clients. Be prepared to share examples of how you've successfully handled customer service issues in the past, demonstrating your ability to resolve problems and maintain strong relationships.
✨Demonstrate Your Organisational Skills
This role requires strong attention to detail and excellent organisational abilities. Bring up instances where you've managed multiple tasks or projects simultaneously, showcasing your ability to stay organised and efficient under pressure.
✨Familiarise Yourself with WMS
Since the role involves using a Warehouse Management System, it’s beneficial to have a basic understanding of how such systems work. If you have experience with WMS or similar software, be sure to mention it during the interview.
✨Be Ready to Discuss Teamwork
The job requires collaboration with various departments. Prepare to talk about your experiences working in teams, highlighting your proactive approach and how you contribute to a positive team environment.
