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For Companies At a Glance
- Tasks: Manage client accounts and ensure top-notch service delivery while exceeding expectations.
- Company: Join a dynamic recruitment agency with a focus on diverse sectors.
- Benefits: Competitive salary, hybrid working, and opportunities for professional growth.
- Why this job: Be the go-to person for clients and make a real difference in their experience.
- Qualifications: Strong multitasking, communication skills, and a knack for client relationships.
- Other info: Enjoy a supportive team environment with excellent career advancement potential.
The predicted salary is between 30000 - 35000 £ per year.
Market 36 Recruitment are currently recruiting for a Service Manager on behalf of our client based in Braintree, on a permanent basis. The successful candidate will take full responsibility for managing the end-to-end service delivery for a portfolio of allocated clients, ensuring exceptional customer satisfaction is achieved. This is a hands-on role that covers operational, financial, and relationship management aspects — from stock control and service performance to client reporting and profitability.
Roles & Responsibilities:
- Generate both simple and complex quotations for existing clients
- Oversee onboarding of new customers, managing the transition from sales handover to full service implementation
- Take full responsibility for delivering services in line with agreements, proactively ensuring all KPIs and SLAs are met or exceeded
- Conduct regular recorded service review meetings, preparing and presenting current performance data
- Act as the primary escalation point for issue resolution, maintaining strong client relationships
- Manage contract profitability to agreed levels, reviewing fee management and monthly profitability reports to maintain margins above 30%
- Prepare and approve invoices prior to finalisation
- Receive and process service requests from clients promptly and accurately
- Ensure client reporting aligns with Statement of Work (SoW) requirements
- Oversee stock holdings for allocated accounts, ensuring management aligns with customer expectations and SLA timeframes
- Maintain and update the SAF document, including SoW, RPI, forecasts, system migration status, and margin justifications
- Manage the workload of assigned Service Support Coordinators, prioritising tasks to meet client expectations and deadlines
- Implement service changes through SoW or CCN management and work alongside Sales Specialists to develop new business opportunities
Experience, Education & Qualifications:
- Knowledge of the ITAD industry (preferred but not essential)
- Strong multitasking skills with the ability to manage numerous client accounts simultaneously (essential)
- Highly organised with excellent attention to detail (essential)
- Confident user of IT platforms with strong Excel skills (essential)
- Proven experience handling client relationships, queries, and escalations professionally (essential)
- Team player with strong collaboration and communication skills (essential)
- Experience in system stock management (preferred but not essential)
- Commercially aware, with a focus on maintaining and improving profit margins (essential)
Hours: Monday to Friday, 8am-4pm
Hybrid Working: 2 days per week in the office
Salary: £30,000 – £35,000
Account Manager in Braintree employer: Market 36
Contact Detail:
Market 36 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager in Braintree
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for an Account Manager role, and who knows? They might just have the inside scoop on openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions related to client management and service delivery. We recommend doing mock interviews with friends or using online platforms to get comfortable with articulating your experience and skills.
✨Tip Number 3
Showcase your achievements! When you get the chance to chat with potential employers, highlight specific examples of how you've improved client satisfaction or managed successful projects. Numbers speak volumes, so if you can, throw in some stats!
✨Tip Number 4
Don't forget to apply through our website! It’s super easy and gives you a better chance of being noticed. Plus, we love seeing familiar faces from our community, so make sure to keep us in the loop about your job search journey!
We think you need these skills to ace Account Manager in Braintree
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Account Manager role. Highlight your experience in managing client relationships and service delivery, as these are key aspects of the job. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've successfully managed client accounts and met KPIs in the past. We love a good story!
Show Off Your Skills: Don’t forget to showcase your multitasking abilities and attention to detail. Mention any relevant IT platforms you’re familiar with, especially Excel, as these skills are essential for the role. We appreciate candidates who can hit the ground running!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Let’s get your journey started!
How to prepare for a job interview at Market 36
✨Know Your Clients
Before the interview, research the company’s client base and understand their needs. This will help you demonstrate your ability to manage client relationships effectively and show that you’re proactive about ensuring customer satisfaction.
✨Showcase Your Multitasking Skills
Prepare examples of how you've successfully managed multiple accounts or projects simultaneously. Highlight your organisational skills and attention to detail, as these are crucial for the role of an Account Manager.
✨Be Ready with Data
Since the role involves preparing and presenting performance data, come prepared with examples of how you've used data to drive decisions in previous roles. This will showcase your analytical skills and your ability to meet KPIs and SLAs.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've resolved client issues or escalations. Be ready to discuss your approach to maintaining strong client relationships while managing challenges, as this is key for the Service Manager position.
