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- Tasks: Support the Service Manager in delivering top-notch customer service and managing service requests.
- Company: Join a dynamic recruitment agency with a focus on various sectors.
- Benefits: Competitive salary, hybrid working, and opportunities for professional growth.
- Why this job: Be the go-to person for customer queries and help maintain high service standards.
- Qualifications: Strong multitasking, IT skills, and excellent communication abilities are essential.
- Other info: Enjoy a collaborative work environment with potential for career advancement.
The predicted salary is between 25000 - 27000 £ per year.
Market 36 Recruitment are currently recruiting for a Service Support Coordinator on behalf of our client based in Braintree, on a permanent basis. The successful candidate will support the Service Manager in delivering excellent customer service and ensuring the smooth transactional flow of work through internal systems. This role involves logging and progressing service requests, generating quotations, preparing invoices, managing stock levels, and providing first-line query resolution to maintain high service standards.
Roles & Responsibilities:
- Generate quotations for existing clients in a timely manner
- Act as the primary point of contact for issue resolution, escalating to the Service Manager when necessary
- Support the Service Manager in ensuring contract profitability by accurately recording all job-related fees
- Prepare invoices promptly and present them for approval
- Receive and action customer service requests efficiently, communicating any delays clearly to clients
- Ensure client reporting aligns with Statement of Work (SoW) requirements and that all shared data is accurate
- Manage total stock holdings for allocated accounts, ensuring stock meets SLA timescales and customer expectations
- Support the Senior Service Manager and Service Manager with reasonable additional tasks as required
- Investigate and manage discrepancies before releasing them
- Schedule workload across operations, stock, and parcel allocation
- Generate redeployment orders
- Communicate effectively with internal departments to prevent operational issues
Experience, Education & Qualifications:
- Strong multitasking and organisational skills across multiple customer accounts (essential)
- Proficient in using various IT platforms, with good Excel skills (essential)
- Confident communicator with excellent customer service and query management skills (essential)
- Team player with a proactive and collaborative approach (essential)
- High attention to detail, ensuring accuracy in fees, data, and reporting (essential)
- Experience in system stock management (preferred but not essential)
Hours: Monday to Friday, 8am-4pm
Hybrid Working: 2 days per week in the office
Salary: £25,000 – £27,000
Locations
Service Coordinator in Braintree, Essex employer: Market 36
Contact Detail:
Market 36 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Coordinator in Braintree, Essex
✨Tip Number 1
Network like a pro! Reach out to your connections and let them know you're on the hunt for a Service Coordinator role. You never know who might have the inside scoop on an opportunity that’s not even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and multitasking. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your skills effectively.
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. It shows your enthusiasm for the role and reinforces your communication skills.
✨Tip Number 4
Check out our website for the latest job openings. Applying directly through us not only gives you access to exclusive roles but also helps us match your skills with the right opportunities more effectively.
We think you need these skills to ace Service Coordinator in Braintree, Essex
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Coordinator role. Highlight your multitasking and organisational skills, as well as any experience you have with customer service and query management. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role and how your skills align with what we’re looking for. Don’t forget to mention your proficiency in IT platforms and Excel – we love that!
Showcase Your Communication Skills: As a Service Coordinator, effective communication is key. In your application, demonstrate your ability to communicate clearly and confidently. Whether it's through your writing style or examples of past experiences, let us know how you handle customer queries and issue resolution.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Market 36
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Service Coordinator role. Familiarise yourself with the responsibilities like generating quotations and managing stock levels. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Multitasking Skills
Since this role requires strong multitasking abilities, prepare examples from your past experiences where you've successfully juggled multiple tasks. Be ready to discuss how you prioritised your workload and maintained high service standards under pressure.
✨Brush Up on Your IT Skills
As proficiency in various IT platforms is essential, especially Excel, make sure you're comfortable discussing your technical skills. You might even want to mention specific tools or software you've used in previous roles that relate to stock management or customer service.
✨Communicate Clearly and Confidently
Effective communication is key for this role. Practice articulating your thoughts clearly and concisely. During the interview, demonstrate your ability to resolve queries and escalate issues when necessary, as this will highlight your proactive approach and teamwork skills.
