At a Glance
- Tasks: Lead and motivate the Renewals Team to achieve targets and deliver exceptional customer service.
- Company: Join Brightside, a company dedicated to making a difference for customers and employees.
- Benefits: Empowering environment with opportunities for personal growth and recognition for hard work.
- Other info: Great opportunity for career development in a supportive team culture.
- Why this job: Be a role model and make a real impact in a dynamic contact centre setting.
- Qualifications: Strong leadership, customer service skills, and ability to thrive under pressure.
The predicted salary is between 28000 - 29120 £ per year.
Job Title
- Team Leader - Renewals Team (12 Month Secondment)
- About The Team
We pride ourselves in delivering great results through a combination of hard work, collaboration, and dedication.
Working for Brightside is all about making a difference.
A difference for our customers and our business.
It is about putting our customers at the heart of what we do - doing the right things and doing them well.
We have created an environment which empowers individuals and rewards hard work.
About The Role
You’ll need to be passionate about getting the best out of your team and demonstrate the right behaviours to be a real role model to our people.
At Brightside, our customers are truly at the heart of everything we do, and our people live and breathe this, so you’ll need to as well.
You’ll be someone who can balance a customer focus with a commercial edge, looking for efficiencies and opportunities in your day‑to‑day role that deliver real business benefits.
Day to day you’ll be managing the Renewals Team within a contact centre environment.
Your team spend most of their time speaking to new or existing customers and discussing their insurance needs.
Responsibilities
- You will confidently guide and motivate your team to achieve business targets and quality objectives.
- We’ll need you to ensure that the team provides exceptional customer service and that we meet and exceed agreed SLAs.
- You’ll build positive relationships across the team; creating an environment that facilitates strong performance and increases profitability.
- You will regularly meet and communicate with your team to engage and motivate them as individuals to achieve specific and agreed targets.
- You will be accountable for monitoring & managing performance to keep your team on track, recognising achievements and tackling underperformance.
- You will coach and develop to equip your team with the skills, knowledge and behaviours required to increase capability and raise performance standards/targets.
- It will be your responsibility to stay up to date with new initiatives to interpret and pass on new product/technical/customer and organisational developments and cascade this to your team.
- Ensuring and monitoring team performance relating to regulatory requirements and ensuring this is embedded throughout the team will be key.
- Respond positively to change and take ownership of the messages in key communications.
- Use Management Information to make decisions that improve customer, employee and commercial performance outcomes.
About You
- Strong performance management skills
- Excellent customer service skills and experience in complaint handling
- Strong verbal communication skills with the ability to adapt your style when needed.
- Ability to work under pressure in a target‑driven environment.
- Effective multi‑tasking skills with the ability to manage a large and varied workload.
- Ability to work independently and virtually, both personally and as a leader.
- #J-18808-Ljbffr
Team Leader - (12 Month Secondment) employer: Markerstudy Retail
At Brightside, we are committed to fostering a dynamic work culture that prioritises collaboration, empowerment, and exceptional customer service. As a Team Leader in our Renewals Team, you will not only have the opportunity to lead and inspire your team but also benefit from a supportive environment that encourages personal and professional growth. With a focus on delivering meaningful results for our customers, you'll find that your contributions are valued and rewarded, making Brightside an excellent employer for those seeking a fulfilling career in the insurance sector.
