Service Now / Atlassian Product Owner in Westminster

Service Now/Atlassian Product Owner is a flexible hybrid role that can be based from any of our offices in Peterborough, Manchester, Chesterfield, Stoke or Sunderland, with largely remote options available.

Role Purpose

As the Atlassian & ServiceNow Product Owner, you are the strategic and operational owner of the organisation's Jira, Confluence, and ServiceNow platforms. You define the vision, roadmap, and daily management of both toolsets, ensuring they are aligned with business goals, consistently adopted across teams, and configured to support high-quality, insightful delivery and ITSM excellence. This role bridges product ownership (what the platforms should do and why) with administration (how they are configured and run). You work closely with Technology, PMO, Transformation, COO teams, and business stakeholders to translate requirements into practical, scalable solutions that reinforce standard ways of working, maintain data integrity, and provide clear, actionable insight into work and delivery.

Key Accountabilities & Responsibilities

• Product Ownership & Strategy
  • Define the product vision for Atlassian and ServiceNow platforms aligned with organisational goals.
  • Maintain a full, strategic roadmap covering enhancements, integrations, and platform evolution.
  • Prioritise outcomes, epics, and features that maximise value while balancing feasibility and risk.
  • Make informed decisions on product direction, adoption priorities, and technical trade-offs.
• Backlog Management & Change Delivery
  • Own, refine, and prioritise the Jira backlog across features, improvements, and fixes.
  • Review configuration change requests, approving or rejecting based on value, standards, and impact.
  • Coordinate delivery of changes with administrators, engineers, third parties, and vendors.
• Stakeholder Engagement & Requirements
  • Build strong relationships across PMO, Transformation, COO teams, and business stakeholders.
  • Facilitate workshops to gather requirements, understand pain points, and align Jira to business processes.
  • Communicate upcoming changes, new capabilities, and best‐practice guidance clearly and proactively.
• Design, Configuration & Standards
  • Design intuitive, consistent solutions across Jira, Confluence, and ServiceNow.
  • Define and enforce usage standards, including issue types, workflows, fields, and naming conventions.
  • Configure and maintain projects, boards, screens, schemes, workflows, and permissions in line with governance.
• Training, Support & Adoption
  • Provide expert guidance on Jira usage, workflows, and best practices.
  • Maintain user guides, FAQs, and enablement resources.
• Insights, Reporting & Data Quality
  • Define KPIs for Jira adoption, value, and platform health.
  • Create dashboards and reporting that provide actionable insights into flow, throughput, and delivery.
• Testing, Governance & Compliance
  • Translate business requirements into configuration needs and test scenarios.
  • Coordinate and perform UAT, ensuring changes meet acceptance criteria.
  • Maintain governance for Jira configuration, change requests, and approval processes.
  • Ensure Jira usage aligns with organisational policies and regulatory requirements.
• Ecosystem Management
  • Ensure platform stability, performance, integrations, and licensing are effectively managed.
  • Provide product requirements to inform technical decisions relating to infrastructure or integrations.

Key Skills, Experience & Knowledge

• Atlassian certifications (e.g. ACP-100, ACP-120, ACP-620).
• Proven experience administering Atlassian and ServiceNow products in a medium or large organisation.
• Strong understanding of Agile, Scrum, and Kanban methodologies.
• Knowledge of ITSM best practices and modern delivery frameworks.
• Hands‐on experience configuring workflows, issue types, schemes, permissions, dashboards, and automation.
• Strong stakeholder management and requirements‐gathering skills.
• Ability to balance team‐level flexibility with enterprise‐wide governance and standardisation.
• Experience with Atlassian Cloud migrations or large‐scale Jira implementations.
• Experience with automation, scripting, or REST APIs (preferred).

What we offer in return?

• A collaborative and fast‐paced work environment;
• Health care cash plan;
• Opportunity for a yearly bonus scheme;
• 24 days annual leave plus Bank Holidays (with option to buy additional leave and increase with service);
• Life Assurance 4x annual salary;
• Vibrant, modern offices.

About the business

Markerstudy is a leading provider of private insurance in the UK, insuring around 5% of the private cars on the UK roads, 20% of commercial vehicles and over 30% of motorcycles in total premium levels of circa £1.2b. Markerstudy also has a large and growing direct presence in the market as well.