Senior Change Business Analyst

Location and Working Arrangement: Locations available: Peterborough, Manchester, Stoke‑On‑Trent, Southport. Flexible hybrid working with occasional travel to an office.

Role Responsibility: A key change role, responsible for the successful delivery of Change Business Analysis Services to Programmes, Projects & Small Changes, to support the business in meeting its objectives and goals through the delivery of Change. A Senior Change Business Analyst will be assigned to Larger Projects and Programmes, with high or very high complexity, engaging with Director or C‑Suite stakeholders.

Typical Accountabilities:

• Change Business Analysis Service Delivery: Deliver Change Business Analysis Service Offerings to Programmes, Projects and Small Changes, including identifying and documenting the Business Functions, Products, Processes, Systems and Services that are (or may be) impacted by a Change. Undertake analysis to identify and quantify financial and non‑financial benefits of a Change. Requirements Elicitation – work with identified stakeholders to elicit business, functional and non‑functional requirements / stories. Use appropriate tools and techniques to capture and document those requirements / stories that meet the needs of downstream "customers" (e.g. Technology, 3rd Parties, Operational Teams, SMEs). Work closely with Technology Delivery teams and partners to derive suitable solution options and provide clarity on what is required to be delivered. Ensure requirements / stories are aligned with business objectives and are prioritised accordingly. Ensure traceability of requirements / stories throughout the lifecycle of an initiative so that the solution meets the original business need.
• Process Improvement: Model "As‑Is" and future state "To‑Be" business processes, and undertake analysis of business processes, providing recommendations for their improvement.
• Change Strategy Support: Support ad‑hoc review of Business Problems or Opportunities to help define possible new Change Initiatives. Undertake and document feasibility studies or high level options assessments. Contribute to request for information (RFI) and invitation to tender processes.
• Stakeholder Management: Build and maintain relationships with key stakeholders to ensure full engagement in the business analysis and business requirement elicitation process, resolving conflict as and when required.
• Processes & Controls: Maintain awareness of industry best practice methods, tools and techniques, and recommend changes to existing analysis processes where appropriate. Collaborate with key internal and external delivery teams to ensure their ways of working are efficient and effective. Contribute to the adherence to team quality standards via internal auditing and peer review. Follow the Change Delivery Framework. Deputise for the Change Business Analyst Manager and Project Managers as and when required.

Skills and Experience – Essential:

• Experience working on IT business change would be advantageous.
• Experience working in Commercial/Business Insurance.
• Significant experience undertaking business analysis activity at a project level working with senior stakeholders.
• Deep knowledge of and experience with both Waterfall & Agile business analysis approaches.
• Significant experience analysing and documenting complex operational processes and business requirements.
• Ability to work effectively across multiple change projects/incidents or change activities simultaneously.
• Highly effective stakeholder management skills.
• Ability to think analytically, deal with detail, and extract and present relevant information concisely.
• Highly self‑motivated.
• Excellent Microsoft Office skills.
• Significant experience in documenting and managing requirements in a user story format.
• Ability to challenge and strong decision‑making skills.
• Ability to produce clear and concise written communications, exceptional presentation, negotiating and influencing skills.

Skills and Experience – Desired:

• Working with and explaining complicated concepts in non‑technical language.
• Ability to leverage tools and techniques to effectively perform business analysis activity in a remote environment.
• Experience of using Jira or similar tools.
• Lean Six Sigma methodology, particularly undertaking root cause analysis.
• Familiarity of collaborating with a business architect function to derive business requirements from business strategy, vision and architectural modelling.
• Experience in data modelling.

What We Offer: Collaborative and fast‑paced work environment. Health care cash plan. Yearly bonus scheme. 24 days annual leave plus.