Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage commercial insurance complaints and ensure compliance with FCA DISP requirements.
- Company: Join Markerstudy Ltd, a leader in customer oversight and insurance.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Collaborative environment focused on improving customer outcomes.
- Why this job: Shape better customer experiences and drive real change in the insurance sector.
- Qualifications: Experience in complaints management within regulated financial services and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Markerstudy Ltd is searching for a Complaints Handler to join their Customer Oversight function. This hybrid role will require you to manage commercial insurance complaints end-to-end while ensuring compliance with FCA DISP requirements. You will collaborate with various teams to identify trends and improve customer outcomes.
An ideal candidate will have experience in complaints management within regulated financial services and strong communication skills. Join us to shape better customer experiences and drive real change.
Senior Customer Complaints Specialist - Insurance Oversight in Newtown employer: Markerstudy Ltd
Contact Detail:
Markerstudy Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Complaints Specialist - Insurance Oversight in Newtown
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance sector and let them know you're on the lookout for opportunities. Sometimes, a friendly chat can lead to a referral that gets you in the door.
✨Tip Number 2
Prepare for those interviews by brushing up on your complaints management knowledge. Be ready to discuss how you've handled tough situations in the past and how you can bring that experience to Markerstudy Ltd.
✨Tip Number 3
Showcase your communication skills! During interviews, make sure to articulate your thoughts clearly and confidently. Remember, this role is all about improving customer outcomes, so let your passion shine through.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at Markerstudy Ltd.
We think you need these skills to ace Senior Customer Complaints Specialist - Insurance Oversight in Newtown
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in complaints management, especially within regulated financial services. We want to see how your skills align with the role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about improving customer outcomes and how your background makes you a perfect fit for our team. Keep it engaging and personal!
Showcase Your Communication Skills: Since strong communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors. We love attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Markerstudy Ltd
✨Know Your Regulations
Familiarise yourself with FCA DISP requirements and how they apply to complaints management. Being able to discuss these regulations confidently will show your understanding of the industry and impress the interviewers.
✨Showcase Your Experience
Prepare specific examples from your past roles where you successfully managed complaints. Highlight how you identified trends and improved customer outcomes, as this aligns perfectly with what they’re looking for.
✨Communicate Clearly
Strong communication skills are key in this role. Practice articulating your thoughts clearly and concisely. Consider doing mock interviews with a friend to refine your delivery and ensure you come across as confident and professional.
✨Collaborate and Innovate
Think about how you can work with different teams to enhance customer experiences. Be ready to discuss ideas on collaboration and innovation during the interview, as this shows you’re proactive and ready to drive real change.