At a Glance
- Tasks: Lead and inspire a team to deliver exceptional customer service and achieve performance targets.
- Company: Join a dynamic contact centre with a focus on growth and development.
- Benefits: Flexible shifts, competitive salary, and opportunities for personal and professional growth.
- Other info: Fast-paced environment with a culture of continuous improvement and collaboration.
- Why this job: Make a real impact by developing talent and enhancing customer experiences.
- Qualifications: Experience in leading teams and a passion for customer service.
The predicted salary is between 35000 - 42000 £ per year.
We are looking for an experienced and passionate
Team Manager to join our Contact Centre leadership team.
This is a key role responsible for leading, developing, and inspiring a team of Contact Centre Agents to deliver outstanding customer outcomes, achieve performance targets, and drive continuous improvement.
Working a full-time, fully flexible shift pattern
, you will play a key role in ensuring operational performance, colleague engagement, and customer experience are maintained across our Contact Centre.
As a Team Manager, you will take ownership of your team’s performance, capability, and success.
You will combine strong people leadership with commercial awareness, using data and insight to make informed decisions, improve operational performance, and create a culture where colleagues can thrive.
Key Responsibilities
- Own team performance, delivering against customer, quality, productivity, SLA, and KPI targets through effective leadership and data-led decision making.
- Lead, coach, and develop Contact Centre Agents, creating an engaged, inclusive, and high-performing team culture.
- Champion exceptional customer outcomes, ensuring compliance, quality standards, and proactive risk management.
- Drive continuous improvement by identifying efficiencies, implementing best practice, and supporting operational change.
- Build accountability, collaboration, and a culture of getting things right first time while developing future talent.
- What we’re looking for
You’ll be a confident and experienced people leader who can inspire others, make decisions, and deliver results in a fast‑paced contact centre environment.
You will have
- Experience leading and developing teams within a customer service or contact centre environment.
- Strong coaching and performance management skills.
- The ability to use data and insight to drive decisions and improvements.
- Excellent communication and stakeholder management skills.
- A proactive approach with the ability to manage change and competing priorities.
- A genuine passion for delivering great customer experiences and developing people.
- #J-18808-Ljbffr
Team Manager - Contact Centre employer: Markerstudy Group
VisionTrack is an exceptional employer that offers a dynamic work environment in the heart of Tunbridge Wells, where innovation meets real-world impact. As a Solutions Engineer, you'll benefit from a collaborative culture that encourages professional growth and development, with clear pathways to advance into senior roles. Join a high-growth, award-winning team dedicated to transforming fleet technology through cutting-edge video telematics and AI solutions.
