Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support service operations and enhance delivery processes in a dynamic team.
- Company: Join Markerstudy Insurance Services, a leading player in the UK motor insurance market.
- Benefits: Enjoy hybrid working, generous leave, health cash plan, and exclusive discounts.
- Why this job: Be part of a collaborative culture focused on continuous improvement and customer satisfaction.
- Qualifications: Experience in IT operations, strong analytical skills, and effective communication are essential.
- Other info: Work from multiple locations and engage in a fast-paced environment.
The predicted salary is between 28800 - 43200 £ per year.
Service Delivery Analyst
Fantastic opportunity to join a well established team within a vibrant, growing business.
This is a hybrid position that can be based from either of our offices in Peterborough, Chesterfield, Sunderland or Tunbridge Wells.
Role Purpose:
Key Accountabilities and Responsibilities:
Skills, Experience and Knowledge Required:
About us
Markerstudy Insurance Services Limited (MISL) is one of the largest Managing General Agents in the UK. With a strong presence in the UK motor insurance market, we specialise in niche motor cover, where our solid market knowledge and experience enables us to create highly targeted products.
Our success is underpinned by our underwriting strategy to identify and apply special risk factors to the customers’ advantage. That, and our skilled underwriting technicians who are friendly, accessible and empowered to make decisions.
We only transact business through professional UK insurance intermediaries and we take pride in fostering excellent working relationships. Our products feature prominently on Aggregators\’ sites, such as Confused.com, Go Compare and Compare the Market, via our broker partners.
What we offer in return?
Service Delivery Analyst employer: Markerstudy Group
Contact Detail:
Markerstudy Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Analyst
✨Tip Number 1
Familiarise yourself with the key responsibilities of a Service Delivery Analyst. Understanding the nuances of Major Incident Management and Problem Management processes will help you demonstrate your knowledge during discussions.
✨Tip Number 2
Brush up on your analytical skills, especially in data analytics tools like Excel and PowerBI. Being able to showcase your ability to create operational reports and provide insights will set you apart from other candidates.
✨Tip Number 3
Network with current employees or professionals in similar roles. Engaging with them can provide valuable insights into the company culture and expectations, which you can leverage in your conversations.
✨Tip Number 4
Prepare to discuss examples of how you've contributed to continuous improvement in previous roles. Highlighting your experience in enhancing service levels through problem analysis will resonate well with the hiring team.
We think you need these skills to ace Service Delivery Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT Operations, Incident/Problem, and Change Management. Use specific examples that demonstrate your analytical mindset and problem-solving skills.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your skills align with the key accountabilities, such as supporting Major Incident Management and championing continuous improvement.
Showcase Technical Skills: If you have experience with data analytics tools like Excel and PowerBI, be sure to mention this in your application. Highlight any relevant projects or achievements that demonstrate your proficiency.
Prepare for Potential Questions: Think about how you would respond to questions regarding your experience in coordinating operational processes and managing multiple priorities. Be ready to discuss specific instances where you challenged current ways of working.
How to prepare for a job interview at Markerstudy Group
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Service Delivery Analyst. Familiarise yourself with key concepts like Incident Management, Problem Management, and Change Management, as these will likely be central to your interview discussions.
✨Showcase Your Analytical Skills
Prepare to demonstrate your analytical mindset and problem-solving abilities. Be ready to discuss specific examples where you've successfully identified issues and implemented solutions, particularly in IT Operations.
✨Emphasise Continuous Improvement
Highlight your commitment to continuous improvement. Discuss any experiences where you've contributed to enhancing processes or practices, and how that has positively impacted service levels.
✨Prepare for Technical Questions
Since familiarity with tools like Excel and PowerBI is advantageous, brush up on your data analytics skills. Be prepared to answer technical questions or even perform a task using these tools during the interview.
