We are looking for an experienced and motivated Service Centre Network Trainer to deliver high-quality training and ongoing support across our Service Centre network. This role is key to maintaining and improving operational standards, ensuring compliance, and driving continuous improvement in business processes.
Key Responsibilities
- Deliver engaging, high-quality training across the Service Centre network
- Monitor and maintain standards of existing processes and compliance
- Identify opportunities to improve business processes and operational efficiency
- Communicate effectively with colleagues across the business, including senior managers
- Accurately record and maintain training logs and documentation
- Ensure business processes are adhered to on a daily basis
- Support the implementation of system upgrades and process changes
- Maintain a strong awareness of Data Protection and Vulnerable Customer processes
- Work closely with Compliance Auditors to identify training needs and address gaps
- Travel extensively across the Service Centre network as required
Travel Requirement
This role involves regular travel across the UK, depending on business and training needs. Candidates must be comfortable with periods of working away from home, including overnight stays where required.
Skills & Experience
- Highly organised with excellent written and verbal communication
- In-depth knowledge of business systems and processes
- Able to work independently or collaboratively within a team
- Analytical and creative thinker with strong decision-making skills
- Customer-focused with results-driven mindset
- Effective at planning, prioritisation, and managing change
- Committed to continuous development of self and others
- Proficient in Microsoft Office (particularly Excel); FSM system experience desirable
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Service Centre Network Trainer employer: Markerstudy Group
Markerstudy is an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation in the heart of Manchester. With hybrid working options, employees enjoy a flexible environment while contributing to impactful analytics solutions for leading insurance brands. The company prioritises employee growth through continuous development opportunities, making it an ideal place for those passionate about data and looking to advance their technical and commercial skills.
