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- Tasks: Lead daily operations and ensure customer satisfaction at our Edinburgh Service Centre.
- Company: Join Auto Windscreens, a top UK automotive glazing company known for innovation and growth.
- Benefits: Enjoy personal development opportunities and be part of a vibrant, forward-thinking team.
- Why this job: Be a key player in a company recognised as one of the Top 100 to work for.
- Qualifications: Strong leadership, communication skills, and IT literacy are essential for this role.
- Other info: Opportunity to manage a dynamic team and drive operational success.
The predicted salary is between 36000 - 60000 £ per year.
Job role: Service Centre Manager
Reports To: Area Manager
Auto Windscreens is one of the UK’s fastest growing and leading automotive glazing companies, innovation is at the heart of our business whether it be robotic lifting devices, wet weather canopies or new windscreen bonding equipment that will set even in damp or freezing conditions.
We lead the industry in the training and certification of our technicians and offer an excellent opportunity for personal development.
As part of The Sunday Times list of the Top 100 companies to work for, Auto Windscreens offers the chance to join a vibrant, innovative and forward thinking company.
We currently have exciting opportunities fora Service Centre Manager based at our EdinburghService Centre.
Summary of the Role Purpose
A Service Centre Manager is responsible for the financial success and day-to-day operations of a Service Centre. Their duties include:
- Maximising operational efficiency & productivity.
- Maintaining and improving operational processes and ensure that high levels of compliance are evident within the Service Centre.
- Developing a culture that ensures total customer satisfaction is at the centre of the operation.
- Promoting and creating a reward and recognition culture for outstanding service delivery by individuals and teams.
Key Responsibilities of a Service Centre Manager
- Motivate and lead a team through regular communication, recognition and engagement
- Effectively and consistently manage their team in accordance with Company procedures and values, including people management procedures such as Disciplinary, Absence Management and Performance Management
- Continuously monitor team performance and KPI’s ensuring that any performance concerns are addressed and managed appropriately
- Hold regular 1-2-1’s and performance reviews with team members in line with the company appraisal process, to discuss their performance in line with set objectives and goals, and to ensure their training and development needs are being met
- Effectively plan the teams resource and availability through managing shift patterns, annual leave and absence to ensure focus on consistent productivity and performance during operational hours
- Effectively manage a P&L ensuring that costs and performance are in-line with budgets and take necessary action to maintain profitability
- Effectively deal with any complaint escalations and Identify the root cause of complaints and develop action plans to address and improve to an acceptable level
- Present both weekly and monthly reports to the Area Manager in relation to performance, identifying any risks and providing detailed plans to maintain or correct performance
- Ensure compliance and the timely delivery of health and safety, quality, financial, operational and environmental requirements in-line with best practice and legal frameworks using the relevant process including monthly inspections / I-Auditor
- Identify recruitment needs for the Service Centre, as approved by the Area Manager
- Understand and manage fleet and equipment requirements for the Service Centre
- Establish and maintain effective communication and relationships with colleagues from the Head Office departments
Key Skills
- Continuous Improvement- identifies and implements ways to make job tasks or processes more efficient
- Leadership- ability to inspire, influence, lead by example
- Communication and Interpersonal – ability to effectively and clearly communicate to the team through a range of methods- verbally, written (email, instant messaging)
- IT Literacy- good understanding of Microsoft packages such as Outlook, Word, Powerpoint and Excel
- System Knowledge- IFS/ FSM, HR Portal, Power BI
- Customer Service and telephony skills
- Succession Planning
- Delegation
- Time Management
- Stock Inventory
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Service Centre Manager - Edinburgh employer: Markerstudy Group
Contact Detail:
Markerstudy Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Centre Manager - Edinburgh
✨Tip Number 1
Familiarise yourself with the latest trends in automotive glazing and service centre management. Understanding innovations like robotic lifting devices and new windscreen bonding equipment will show your passion for the industry and your readiness to lead a forward-thinking team.
✨Tip Number 2
Highlight your leadership skills by preparing examples of how you've motivated teams in previous roles. Be ready to discuss specific instances where you improved team performance or customer satisfaction, as these are key aspects of the Service Centre Manager role.
✨Tip Number 3
Brush up on your financial management skills, particularly around P&L management. Being able to discuss how you've successfully managed budgets and improved profitability in past positions will set you apart from other candidates.
✨Tip Number 4
Prepare to demonstrate your problem-solving abilities, especially in handling customer complaints. Think of examples where you've identified root causes and implemented effective action plans to improve service delivery, as this aligns perfectly with the expectations for this role.
We think you need these skills to ace Service Centre Manager - Edinburgh
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the responsibilities of a Service Centre Manager. Focus on your leadership abilities, operational efficiency, and customer service skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the automotive industry and your understanding of Auto Windscreens' innovative approach. Mention specific examples of how you've successfully managed teams and improved operational processes in the past.
Highlight Key Skills: In your application, emphasise key skills such as continuous improvement, communication, and IT literacy. Provide concrete examples of how you've demonstrated these skills in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Markerstudy Group
✨Showcase Your Leadership Skills
As a Service Centre Manager, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples of how you've successfully managed teams in the past, focusing on communication, recognition, and engagement strategies.
✨Understand Operational Efficiency
Familiarise yourself with concepts of operational efficiency and productivity. Be ready to discuss how you would maximise these aspects in the Service Centre, including any relevant experiences or ideas you have for improvement.
✨Prepare for Performance Management Questions
Expect questions about managing team performance and addressing concerns. Think of specific instances where you've conducted performance reviews or dealt with underperformance, and be prepared to explain your approach.
✨Demonstrate Customer-Centric Thinking
Auto Windscreens values customer satisfaction highly. Be prepared to discuss how you would develop a culture focused on outstanding service delivery and how you've handled customer complaints in the past.
