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For Companies At a Glance
- Tasks: Lead daily operations and ensure customer satisfaction at our Shrewsbury Service Centre.
- Company: Join Auto Windscreens, a top UK automotive glazing company known for innovation and growth.
- Benefits: Enjoy personal development opportunities, a vibrant culture, and recognition for outstanding service.
- Why this job: Be part of a forward-thinking team in a company ranked among the Top 100 to work for.
- Qualifications: Strong leadership, communication skills, and experience in managing teams and operations required.
- Other info: Opportunity to work with cutting-edge technology and contribute to a rewarding workplace culture.
The predicted salary is between 36000 - 60000 £ per year.
Job role: Service Centre Manager
Reports To: Area Manager
Auto Windscreens is one of the UK’s fastest growing and leading automotive glazing companies, innovation is at the heart of our business whether it be robotic lifting devices, wet weather canopies or new windscreen bonding equipment that will set even in damp or freezing conditions.
We lead the industry in the training and certification of our technicians and offer an excellent opportunity for personal development.
As part of The Sunday Times list of the Top 100 companies to work for, Auto Windscreens offers the chance to join a vibrant, innovative and forward thinking company.
We currently have exciting opportunities fora Service Centre Managerbased at our ShrewsburyService Centre.
Summary of the Role Purpose
A Service Centre Manager is responsible for the financial success and day-to-day operations of a Service Centre. Their duties include:
- Maximising operational efficiency & productivity.
- Maintaining and improving operational processes and ensure that high levels of compliance are evident within the Service Centre.
- Developing a culture that ensures total customer satisfaction is at the centre of the operation.
- Promoting and creating a reward and recognition culture for outstanding service delivery by individuals and teams.
Key Responsibilities of a Service Centre Manager
- Motivate and lead a team through regular communication, recognition and engagement
- Effectively and consistently manage their team in accordance with Company procedures and values, including people management procedures such as Disciplinary, Absence Management and Performance Management
- Continuously monitor team performance and KPI’s ensuring that any performance concerns are addressed and managed appropriately
- Hold regular 1-2-1’s and performance reviews with team members in line with the company appraisal process, to discuss their performance in line with set objectives and goals, and to ensure their training and development needs are being met
- Effectively plan the teams resource and availability through managing shift patterns, annual leave and absence to ensure focus on consistent productivity and performance during operational hours
- Effectively manage a P&L ensuring that costs and performance are in-line with budgets and take necessary action to maintain profitability
- Effectively deal with any complaint escalations and Identify the root cause of complaints and develop action plans to address and improve to an acceptable level
- Present both weekly and monthly reports to the Area Manager in relation to performance, identifying any risks and providing detailed plans to maintain or correct performance
- Ensure compliance and the timely delivery of health and safety, quality, financial, operational and environmental requirements in-line with best practice and legal frameworks using the relevant process including monthly inspections / I-Auditor
- Identify recruitment needs for the Service Centre, as approved by the Area Manager
- Understand and manage fleet and equipment requirements for the Service Centre
- Establish and maintain effective communication and relationships with colleagues from the Head Office departments
Key Skills
- Continuous Improvement- identifies and implements ways to make job tasks or processes more efficient
- Leadership- ability to inspire, influence, lead by example
- Communication and Interpersonal – ability to effectively and clearly communicate to the team through a range of methods- verbally, written (email, instant messaging)
- IT Literacy- good understanding of Microsoft packages such as Outlook, Word, Powerpoint and Excel
- System Knowledge- IFS/ FSM, HR Portal, Power BI
- Customer Service and telephony skills
- Succession Planning
- Delegation
- Time Management
- Stock Inventory
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Service Centre Manager employer: Markerstudy Group
Contact Detail:
Markerstudy Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Centre Manager
✨Tip Number 1
Familiarise yourself with the latest trends in automotive glazing and service centre management. This knowledge will not only help you during interviews but also demonstrate your genuine interest in the role and the industry.
✨Tip Number 2
Network with current or former employees of Auto Windscreens on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can be a great advantage during your application process.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully led teams and improved operational efficiency in previous roles. Tailoring your experiences to align with the key responsibilities of the Service Centre Manager will make you stand out.
✨Tip Number 4
Research Auto Windscreens' recent achievements and innovations. Being able to reference these in your conversations will show that you're proactive and genuinely interested in contributing to their ongoing success.
We think you need these skills to ace Service Centre Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the responsibilities of a Service Centre Manager. Focus on your leadership abilities, operational efficiency, and customer service skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the automotive industry and your understanding of Auto Windscreens' innovative approach. Mention specific examples of how you've successfully managed teams and improved operational processes in the past.
Highlight Key Achievements: In both your CV and cover letter, include quantifiable achievements that demonstrate your ability to manage P&L, improve team performance, and enhance customer satisfaction. Use metrics where possible to illustrate your impact.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a managerial role.
How to prepare for a job interview at Markerstudy Group
✨Showcase Your Leadership Skills
As a Service Centre Manager, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples of how you've successfully managed teams in the past, focusing on communication, recognition, and engagement strategies.
✨Understand Operational Efficiency
Familiarise yourself with concepts of operational efficiency and productivity. Be ready to discuss how you would maximise these aspects in the Service Centre, including any relevant experiences or ideas you have for improvement.
✨Prepare for Performance Management Questions
Expect questions about managing team performance and addressing concerns. Think of specific instances where you've had to handle performance issues, and be prepared to explain your approach and the outcomes.
✨Demonstrate Customer-Centric Thinking
Auto Windscreens values customer satisfaction highly. Be prepared to discuss how you would develop a culture focused on outstanding service delivery and how you've achieved this in previous roles.
