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- Tasks: Support colleagues and customers while ensuring smooth operations at our Derby service centre.
- Company: Join a dynamic team in a thriving service centre environment.
- Benefits: Gain valuable experience, develop skills, and enjoy a supportive workplace.
- Why this job: Be part of a team that values communication and efficiency in a fast-paced setting.
- Qualifications: Strong communication skills and the ability to work independently or in a team.
- Other info: Flexible working approach with opportunities for personal growth.
The predicted salary is between 28800 - 43200 £ per year.
We currently have exciting opportunities for a Service Centre Advisor based at our Derby service centre!
Responsibilities:
- Completion of general administration duties to support the Deployment Centre Supervisor, ensuring 100% compliance on all documentation.
- Provide help and support to all colleagues and customers both internally and externally.
- Ensure the efficient running of the network scheduling system by manually intervening where required and maintaining effective communication with external customers, Technicians, and the Deployment Centre Supervisor.
- Provide operational information and feedback to relevant management teams.
- Liaise closely through clear and timely communication with external customers, technicians and field management.
- Assist with controlling and replenishing the consumable stocks for the relevant area.
- Ensure Health and Safety processes are adhered to on all occasions.
- Any other ad-hoc duties requested or advised by the Deployment Centre Supervisor or Area Service Manager.
Qualifications:
- Ability to work on own initiative and as part of a team.
- Excellent communication skills both face-to-face and via the telephone.
- Able to demonstrate a good level of competence in planning and organizing own workload.
- Flexible approach to work demands.
- Proactive self-motivator and able to work on own initiative.
- Proficient IT skills.
Service Centre agent- Derby employer: Markerstudy Group
Contact Detail:
Markerstudy Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Centre agent- Derby
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your conversations. When you apply through our website, show that you understand what they’re all about.
✨Tip Number 2
Practice your communication skills! Since the role involves liaising with customers and colleagues, being able to express yourself clearly is key. Try mock interviews with friends or family to boost your confidence.
✨Tip Number 3
Be proactive! If you see an opportunity to help during the interview, jump in. Show them you’re a self-motivator who can take the initiative, just like the job description mentions.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Remember, we want to see you succeed!
We think you need these skills to ace Service Centre agent- Derby
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights the skills and experiences that match the Service Centre Advisor role. We want to see how your background aligns with our needs, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the role and how you can contribute to our team. Keep it friendly and professional, just like we are at StudySmarter.
Show Off Your Communication Skills: Since communication is key in this role, make sure your application reflects your ability to communicate clearly and effectively. Whether it’s through your writing style or how you present your experiences, let us see your skills in action!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at Markerstudy Group
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Service Centre Advisor. Familiarise yourself with the key tasks like administration duties, communication with customers and technicians, and compliance with health and safety processes. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
Since excellent communication is crucial for this position, prepare examples of how you've effectively communicated in previous roles. Think about times when you resolved issues or provided support to colleagues or customers. Practising these scenarios will help you articulate your experience clearly during the interview.
✨Demonstrate Your Initiative
The job requires someone who can work independently and as part of a team. Be ready to discuss instances where you've taken the initiative to solve problems or improve processes. Highlighting your proactive nature will resonate well with the interviewers and show that you can handle the demands of the role.
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with thoughtful questions about the company culture, team dynamics, and expectations for the role. This not only shows your interest but also helps you gauge if the company is the right fit for you. Plus, it gives you a chance to engage with the interviewers on a deeper level.
