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For Companies At a Glance
- Tasks: Lead the vision and management of Jira and ServiceNow platforms for optimal performance.
- Company: Dynamic tech company with a focus on innovation and collaboration.
- Benefits: Flexible working options, health care cash plan, and annual bonus opportunities.
- Why this job: Shape the future of our platforms and drive impactful change across teams.
- Qualifications: Experience with Atlassian and ServiceNow, plus strong stakeholder engagement skills.
- Other info: Fast-paced environment with excellent career growth and learning opportunities.
The predicted salary is between 36000 - 60000 ÂŁ per year.
This is a flexible, hybrid role and can be based from either of our offices in Peterborough, Manchester, Chesterfield, Stoke or Sunderland. We also have largely remote options available.
Role Purpose
As the Atlassian & ServiceNow Product Owner, you are the strategic and operational owner of the organisation’s Jira, Confluence, and ServiceNow platforms. You define the vision, roadmap, and daily management of both toolsets, ensuring they are aligned with business goals, consistently adopted across teams, and configured to support high‑quality, insightful delivery and ITSM excellence. This role bridges product ownership (what the platforms should do and why) with administration (how they are configured and run). You work closely with Technology, PMO, Transformation, COO teams, and business stakeholders to translate requirements into practical, scalable solutions that reinforce standard ways of working, maintain data integrity, and provide clear, actionable insight into work and delivery.
Key Accountabilities & Responsibilities
- Product Ownership & Strategy
- Define the product vision for Atlassian and ServiceNow platforms aligned with organisational goals.
- Maintain a full, strategic roadmap covering enhancements, integrations, and platform evolution.
- Prioritise outcomes, epics, and features that maximise value while balancing feasibility and risk.
- Make informed decisions on product direction, adoption priorities, and technical trade‑offs.
- Backlog Management & Change Delivery
- Own, refine, and prioritise the Jira backlog across features, improvements, and fixes.
- Review configuration change requests, approving or rejecting based on value, standards, and impact.
- Coordinate delivery of changes with administrators, engineers, third parties, and vendors.
- Stakeholder Engagement & Requirements
- Build strong relationships across PMO, Transformation, COO teams, and business stakeholders.
- Facilitate workshops to gather requirements, understand pain points, and align Jira to business processes.
- Communicate upcoming changes, new capabilities, and best‑practice guidance clearly and proactively.
- Design, Configuration & Standards
- Design intuitive, consistent solutions across Jira, Confluence, and ServiceNow.
- Define and enforce usage standards, including issue types, workflows, fields, and naming conventions.
- Configure and maintain projects, boards, screens, schemes, workflows, and permissions in line with governance.
- Training, Support & Adoption
- Provide expert guidance on Jira usage, workflows, and best practices.
- Maintain user guides, FAQs, and enablement resources.
- Insights, Reporting & Data Quality
- Define KPIs for Jira adoption, value, and platform health.
- Create dashboards and reporting that provide actionable insights into flow, throughput, and delivery.
- Testing, Governance & Compliance
- Translate business requirements into configuration needs and test scenarios.
- Coordinate and perform UAT, ensuring changes meet acceptance criteria.
- Maintain governance for Jira configuration, change requests, and approval processes.
- Ensure Jira usage aligns with organisational policies and regulatory requirements.
- Ecosystem Management
- Ensure platform stability, performance, integrations, and licensing are effectively managed.
- Provide product requirements to inform technical decisions relating to infrastructure or integrations.
Key Skills, Experience & Knowledge
- Atlassian certifications (e.g. ACP‑100, ACP‑120, ACP‑620).
- Proven experience administering Atlassian and ServiceNow products in a medium or large organisation.
- Strong understanding of Agile, Scrum, and Kanban methodologies.
- Knowledge of ITSM best practices and modern delivery frameworks.
- Hands‑on experience configuring workflows, issue types, schemes, permissions, dashboards, and automation.
- Strong stakeholder management and requirements‑gathering skills.
- Ability to balance team‑level flexibility with enterprise‑wide governance and standardisation.
- Experience with Atlassian Cloud migrations or large‑scale Jira implementations.
- Experience with automation, scripting, or REST APIs (preferred).
What we offer in return
- A collaborative and fast paced work environment.
- Health care cash plan.
- Opportunity for a yearly bonus scheme.
- 24 days annual leave plus.
Service Now / Atlassian Product Owner in Salford employer: Markerstudy Group
Contact Detail:
Markerstudy Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Now / Atlassian Product Owner in Salford
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at local meetups. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream role.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to product ownership. We suggest doing mock interviews with friends or using online platforms to get comfortable with articulating your experience.
✨Tip Number 3
Showcase your skills through real-life examples. When discussing your experience with Jira or Confluence, we recommend highlighting specific projects where you made a significant impact. Numbers and outcomes speak volumes!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Service Now / Atlassian Product Owner in Salford
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with Atlassian and ServiceNow. We want to see how your skills align with the role, so don’t hold back on showcasing relevant projects or achievements!
Show Your Passion: Let us know why you’re excited about this role! Share your enthusiasm for product ownership and how you can contribute to our team. A genuine interest in the tools and methodologies we use will definitely catch our eye.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon unless it’s relevant. We appreciate a well-structured application that makes it easy for us to see your qualifications at a glance.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Markerstudy Group
✨Know Your Tools Inside Out
Make sure you’re well-versed in Jira, Confluence, and ServiceNow. Familiarise yourself with their features, functionalities, and best practices. Being able to discuss specific use cases or configurations you've implemented will show your expertise and readiness for the role.
✨Align with Business Goals
Understand how the platforms align with the organisation's objectives. Be prepared to discuss how you would define a product vision that supports these goals. This shows that you can think strategically and understand the bigger picture.
✨Engage Stakeholders Effectively
Demonstrate your ability to build relationships with various teams. Prepare examples of how you’ve facilitated workshops or gathered requirements in the past. This will highlight your stakeholder management skills, which are crucial for this role.
✨Showcase Your Agile Knowledge
Brush up on Agile, Scrum, and Kanban methodologies. Be ready to discuss how you’ve applied these frameworks in previous roles, especially in relation to product ownership and backlog management. This will illustrate your capability to thrive in a fast-paced environment.
