Markerstudy Group is seeking an experienced Shift Manager to join our Contact Centre leadership team. The role focuses on real-time leadership, critical decisions during demand changes, and delivering exceptional customer service.
Working on a 4 on, 4 off rotating shift pattern across 12-hour day and late shifts, you’ll lead the operation, support Team Managers, manage performance, resolve escalations, and ensure colleagues have the support they need to succeed.
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Real-Time Contact Centre Lead | 4-on 4-off Shifts employer: Markerstudy Group
Markerstudy is an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation in the heart of Manchester. With hybrid working options, employees enjoy a flexible environment while contributing to impactful analytics solutions for leading insurance brands. The company prioritises employee growth through continuous development opportunities, making it an ideal place for those passionate about data and looking to advance their technical and commercial skills.
