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- Tasks: Lead and inspire a team to deliver exceptional customer service in pet claims.
- Company: Join a dynamic insurance company focused on excellence and growth.
- Benefits: Competitive salary, career development, and a supportive work culture.
- Why this job: Make a real impact by coaching others and driving team success.
- Qualifications: Experience in leadership roles with strong communication and motivational skills.
- Other info: Fast-paced environment with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
As a Team Leader, you will be at the heart of delivering excellence for our colleagues, policyholders and business partners. You'll lead a team of insurance partners, ensuring high standards, regulatory compliance and an outstanding customer experience. Your focus will be on team performance, process improvement, and maintaining the highest levels of service quality. This is a key leadership role for someone who thrives in a fast-paced, customer focused environment and is passionate about coaching and developing others to reach their full potential.
Responsibilities
- Lead, develop and motivate your team to hit and exceed key performance indicators.
- Provide hands-on coaching, mentoring and support to help individuals grow and succeed.
- Oversee delivery of SLAs and ensure compliance with FCA regulations and internal quality standards.
- Continuously review and improve departmental processes to maximise productivity and efficiency.
- Set clear, measurable objectives, monitor team and individual performance, and deliver structured feedback through performance management.
- Maintain strong knowledge of systems, products, and services to provide expert guidance and support.
- Analyse productivity and current working practices, providing regular performance reports.
- Proactively identify operational issues and propose practical, forward-thinking solutions.
- Build a performance-focused, supportive culture, empowering your team to succeed in a fast-paced, changing environment.
Skills And Experience
- Proven experience in a team leader, coaching or management role, ideally in a target-driven environment.
- Strong leadership skills and the ability to influence and inspire others to deliver their best.
- A track record of hitting targets and driving team performance.
- Ability to develop, mentor and motivate a team during times of change.
- Excellent communication skills, clear, confident, and adaptable to different audiences.
Technical Pet Claims Assessing Team Leader in Portsmouth employer: Markerstudy Group
Contact Detail:
Markerstudy Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Pet Claims Assessing Team Leader in Portsmouth
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry, especially those who might know about opportunities in technical pet claims. A friendly chat can sometimes lead to job openings that aren't even advertised.
✨Tip Number 2
Prepare for interviews by practising common questions related to team leadership and performance management. We recommend role-playing with a friend or using online resources to get comfortable with articulating your experience and skills.
✨Tip Number 3
Showcase your coaching skills! During interviews, share specific examples of how you've developed team members in the past. Highlighting your ability to inspire and motivate others will set you apart from the competition.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our company.
We think you need these skills to ace Technical Pet Claims Assessing Team Leader in Portsmouth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your leadership abilities and any relevant achievements that show you can motivate a team and drive performance.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about this role. Share specific examples of how you've led teams, improved processes, or exceeded targets in the past. This is your chance to shine!
Showcase Your Communication Skills: Since excellent communication is key for this role, ensure your application is clear and well-structured. Use concise language and make it easy for us to see how you adapt your style to different audiences.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Markerstudy Group
✨Know Your Stuff
Make sure you have a solid understanding of the insurance industry, especially in pet claims. Brush up on relevant regulations and standards, like FCA compliance, so you can confidently discuss how you would ensure your team meets these requirements.
✨Showcase Your Leadership Style
Prepare examples that highlight your leadership skills. Think about times when you've successfully motivated a team or improved performance. Be ready to explain your coaching methods and how you adapt your approach to different team members.
✨Be Process-Oriented
Since the role involves continuous improvement, come prepared with ideas on how to enhance departmental processes. Discuss any past experiences where you identified operational issues and implemented effective solutions to boost productivity.
✨Communicate Clearly
Practice articulating your thoughts clearly and confidently. Since excellent communication is key in this role, consider how you can adapt your message for different audiences, whether it’s your team, stakeholders, or clients.
