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- Tasks: Provide excellent customer service and support in the insurance sector.
- Company: Lancaster Insurance Services, a friendly and supportive workplace.
- Benefits: Full training, bonuses, free refreshments, and exclusive discounts.
- Why this job: Kick-start your career in insurance with exciting opportunities and personal development.
- Qualifications: Passion for customer service and strong communication skills.
- Other info: Dynamic environment with a focus on collaboration and personal growth.
The predicted salary is between 28800 - 43200 £ per year.
Here at Lancaster Insurance Services, we are looking for self-motivated individuals who are looking to work in a friendly and supportive environment. We pride ourselves in delivering great results through a combination of hard work, collaboration, and dedication. Working for Lancaster Insurance is all about making a difference for our customers and for our business. It’s about putting our customers at the heart of what we do - doing the right things and doing them well. We have created an environment which empowers individuals and rewards hard work.
You will be working in the bespoke market dealing with unique and classic vehicles and can experience exciting opportunities such as career mapping and meeting our customers face to face at events. A really good chance to kick-start a career in insurance with a Top Company.
Responsibilities to include:
- Answering inbound telephone calls.
- Willing to go the extra mile to ensure customer satisfaction.
- Effectively communicate with customers to provide relevant product information that is clear, fair and not misleading allowing the customer to make an informed decision.
- Understand customers' issues and recommend solutions.
- Use all relevant information to optimise opportunities to cross sell and up sell insurance products.
- Evidence excellent problem-solving capabilities.
- Manage time effectively to ensure quality and accuracy requirements are met.
- Commit to own personal development.
- Adhere to Company processes with regards to Financial Conduct Authority (FCA), Data Protection Act (DPA) and Treating Customers Fairly (TCF) requirements.
Essential Skills:
- Passion for providing excellent customer service.
- Excellent communication/Problem Solving skills.
- Works on own initiative and thrives on working in a fast-paced environment.
What we offer:
- Full training.
- Excellent bonus structure.
- Free Tea/Coffee.
- Breakfast club.
- Being an employee of Markerstudy Broking, part of the Markerstudy Group of Companies, comes with perks such as discounted cinema tickets, meals and fun days out. This is in addition to discounts on clothing and white goods retailers and so much more.
- We also offer a 24/7 support function. This support service provides support for anything from financial issues through to bereavement counselling.
Insurance Technician employer: Markerstudy Group
Contact Detail:
Markerstudy Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Insurance Technician
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Lancaster Insurance Services. Understand their values and what makes them tick. This way, you can show them that you're not just another candidate, but someone who genuinely cares about making a difference for their customers.
✨Tip Number 2
Practice your communication skills! Since this role is all about providing excellent customer service, make sure you can clearly articulate your thoughts. Try role-playing with a friend or family member to get comfortable with answering questions and solving problems on the spot.
✨Tip Number 3
Show your passion! When you're in the interview, let your enthusiasm for the insurance industry shine through. Talk about why you want to work with unique and classic vehicles and how you can contribute to the team. Remember, they’re looking for self-motivated individuals who are ready to go the extra mile!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the position and keep you fresh in their minds. Plus, it shows that you’re committed and professional!
We think you need these skills to ace Insurance Technician
Some tips for your application 🫡
Show Your Passion: Make sure to highlight your passion for customer service in your application. We love candidates who genuinely care about making a difference for our customers, so let that shine through!
Tailor Your Application: Don’t just send the same CV everywhere! Tailor your application to reflect the skills and experiences that match the job description. We want to see how you can contribute to our friendly and supportive environment.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, so make sure your skills and experiences are easy to understand and relevant to the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Lancaster Insurance Services!
How to prepare for a job interview at Markerstudy Group
✨Know Your Stuff
Before the interview, make sure you understand the basics of insurance, especially in relation to unique and classic vehicles. Familiarise yourself with common terms and concepts so you can confidently discuss how you would handle customer inquiries.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you went the extra mile for a customer. Think about specific situations where you solved problems or provided exceptional service, as this aligns perfectly with what Lancaster Insurance values.
✨Practice Problem-Solving Scenarios
Anticipate questions that may involve problem-solving. You might be asked how you would handle a difficult customer or a complex issue. Practising these scenarios will help you articulate your thought process clearly during the interview.
✨Demonstrate Your Initiative
Since the role requires self-motivation, be ready to discuss times when you took the initiative in previous roles. Highlight how you thrive in fast-paced environments and how you manage your time effectively to meet quality and accuracy requirements.
