Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join our team to assist customers with their insurance policies and provide excellent service.
- Company: We're a rapidly expanding company in Portsmouth, passionate about pets and customer care.
- Benefits: Enjoy 25 days annual leave, free parking, and employee discounts on shopping and dining.
- Why this job: Kickstart your career in a fun, dynamic environment while helping fellow animal lovers.
- Qualifications: Previous customer service experience is a plus; a positive attitude is essential!
- Other info: Work in a modern office with perks like Wellness Wednesdays and Street Food Thursdays.
The predicted salary is between 28800 - 43200 £ per year.
Social network you want to login/join with:
Insurance Partner – Sales and Service, Portsmouth
Location: Portsmouth, United Kingdom
Job Category: Other
–
EU work permit required: Yes
Job Reference:
9398e3baafbf
Job Views:
6
Posted:
12.08.2025
Expiry Date:
26.09.2025
Job Description:
Are you an animal lover looking for an exciting opportunity in customer service? Located in Lakeside, Portsmouth, we are expanding rapidly and seeking dedicated individuals with a positive attitude and a knack for customer service to join our friendly team!
Location: Lakeside, North Harbour, Portsmouth
Start Date: 4th June
About the role
We are looking for people with a passion for animals to join our dynamic Customer Service Team at our Portsmouth Lakeside office. If you are searching for a new challenge, looking to kickstart your career in an office environment, or simply love interacting with customers and hearing about their pets, we want to hear from you.
Role responsibilities
- Answering customer calls and queries
- Managing the customer through the lifecycle of their insurance policy
- Dealing with customer renewals and new business calls
- Having an energetic approach and building rapport with customers
- Contacting and dealing with customers via telephone and email
- General admin
- Liaising with veterinary practices, breeders, and policyholders
- Collating and posting of documents
About you
- Previous customer service experience – retail and hospitality experience is also welcome
- Happy dealing with customers via the telephone
- Hard working and personable
Additional benefits include:
- Collaborative and fast-paced work environment
- Competitive salary progression scheme
- Days of annual leave plus Bank Holidays, with the option to purchase an additional three days
- Onsite free car parking & free shuttle bus from central Portsmouth locations to the office
- Modern Lakeside office featuring Wellness Wednesday and Street Food Thursdays
- Employee discount and cashback scheme for shopping, dining, travel, and more
- Life Assurance (4x annual salary)
- Structured learning and development pathway
- Employee referral program
Hours: Full Time, 37.5 hours per week on a 3-week rotational shift pattern:
- Week 1: Monday to Friday 8am-4pm
- Week 2: Monday to Friday 9am-5pm with a half-day on Saturday and a day off in lieu
- Week 3: Monday to Friday 1pm-8pm
- Please note – no holiday can be taken within the first 6 weeks of training
#J-18808-Ljbffr
Insurance Partner - Sales and Service employer: Markerstudy Group
Contact Detail:
Markerstudy Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Insurance Partner - Sales and Service
✨Tip Number 1
Familiarise yourself with the insurance industry, especially pet insurance. Understanding common terms and processes will help you engage confidently during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Showcase your passion for animals in your conversations. Whether it's sharing personal experiences or discussing how you can relate to customers' needs, this will help you stand out as a candidate who truly cares about the service provided.
✨Tip Number 3
Prepare for role-play scenarios that may come up during the interview process. Practising how to handle customer queries or complaints will not only boost your confidence but also show your potential employer that you're ready for the fast-paced environment.
✨Tip Number 4
Network with current employees or others in the industry through platforms like LinkedIn. Gaining insights from their experiences can provide you with valuable information about the company culture and expectations, which you can leverage during your application process.
We think you need these skills to ace Insurance Partner - Sales and Service
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience, especially in retail or hospitality. Emphasise any roles where you interacted with customers and resolved queries.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for animals and customer service. Mention specific experiences that demonstrate your ability to build rapport with customers and handle inquiries effectively.
Highlight Relevant Skills: In your application, focus on skills such as communication, problem-solving, and teamwork. These are crucial for the role and will help you stand out as a candidate.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Markerstudy Group
✨Show Your Passion for Animals
Since this role is centred around customer service for pet owners, make sure to express your love for animals during the interview. Share any personal experiences you have with pets and how they influence your approach to customer interactions.
✨Demonstrate Customer Service Skills
Highlight your previous customer service experience, whether in retail or hospitality. Be prepared to discuss specific situations where you successfully resolved customer issues or built rapport, as this will showcase your suitability for the role.
✨Prepare for Common Scenarios
Think about potential scenarios you might face in the role, such as handling a difficult customer or managing multiple queries at once. Practising your responses can help you feel more confident and articulate during the interview.
✨Ask Insightful Questions
At the end of the interview, take the opportunity to ask questions about the company culture, training processes, or team dynamics. This shows your genuine interest in the position and helps you determine if it's the right fit for you.
