Hire Monitoring Claims Handler
With a focus on providing high-quality customer care to a number of varied client accounts, you will be expected to manage, monitor and progress non-fault motor claims through to completion of the customer’s repairs or settlement payment received.
Key Responsibilities:
Manage a portfolio of customer accounts, providing customer care throughout long-term customer relationships
Obtain updates on customer files from third party insurers, repairing garages and engineers, ensuring the customer is always kept up to date
Follow up any issues with relevant investigations and agreed protocol, and be relied upon to make informed judgements to minimise impact to the business
Liaise and network with a variety of internal and external sources including business seniors and solicitors
Adhere to industry guidelines in order to mitigate losses and ensure recovery of business costs
Essential Skills:
The ability to manage a high volume of inbound and outbound calls, while maintaining excellent phone manner
Customer service experience
Strong verbal and written skills
Excellent organisational skills, time management skills and attention to detail
The ability to work under pressure with competing priorities and meet deadlines
Confident negotiator or otherwise able to persuade/influence others
Computer literate with a working knowledge of Word/Excel/Outlook
The ability to build effective relationships with customers and colleagues
Have a positive, ‘can do’ attitude
Confidently able to deal with challenging customers
Desirable Skills:
Previous experience within the credit hire or motor insurance industry an advantage
A working knowledge of the Highway Code and standard driving practises
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