Hire Monitoring Claims Handler
Working Hours - Monday to Friday, 8am – 4:30pm - 37.5 hours per week.
This is a fantastic opportunity to work for a dynamic, fast-moving company within the credit hire industry who pride themselves not only on brilliant service to their customers but also maintaining an enviable place to work.
The Ideal Candidate
Will have experience of working on the phones in an office environment, managing incoming and outgoing calls as well as emails. All training will be provided but a friendly approach, enthusiasm and excellent customer service are essential. There is room for professional development, if desired, which will see you grow from the ground up.
Responsibilities
- Provide unparalleled support to the team to enable them to progress the customer’s claim
- Manage incoming calls, directing callers to the appropriate team and handling basic queries
- Follow up with customers for pre-requested documents, such as images of their vehicle damage
- Assist the team with investigations into liability, contacting witnesses and sending out statements
- Receive and process updates from various partner companies
- Manage emails, adding mail to handlers’ files
- Chase insurers for payment of outstanding invoices, over the phone and via email
- Submit invoices to insurer for payment; including a sense check review of those invoices prior to submission
Key Skills and Knowledge
- Great phone manner and customer service skills
- Strong written and verbal skills
- Must be computer literate
- Have a ‘can-do’ attitude and a willingness to get stuck in
- Attention to detail and the ability to proactively identify errors and problem solve
Desirable Skills
- Basic knowledge of the motor claims process
What benefits are there?
- 25 days holiday plus bank holidays
- Regular company events
- Pension scheme
- Hybrid working schedule; 3 days in the office and 2 days at home per week
- Monthly McDonald's breakfast
This is a fantastic role based in an award-winning company so if you feel you have the right skills, drive and enthusiasm, please apply today!
Hire Monitoring Claims Handler employer: Markerstudy Group
Markerstudy is an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation in the heart of Manchester. With hybrid working options, employees enjoy a flexible environment while contributing to impactful analytics solutions for leading insurance brands. The company prioritises employee growth through continuous development opportunities, making it an ideal place for those passionate about data and looking to advance their technical and commercial skills.
