At a Glance
- Tasks: Support colleagues and customers while ensuring smooth operations at our service centre.
- Company: Join a dynamic team in a leading service centre in Glasgow.
- Benefits: Competitive pay, flexible hours, and opportunities for personal growth.
- Other info: Exciting career prospects in a fast-paced, collaborative setting.
- Why this job: Be part of a supportive environment where your contributions truly matter.
- Qualifications: Strong communication skills and the ability to work both independently and in a team.
The predicted salary is between 22000 - 26000 £ per year.
We currently have exciting opportunities for a Service Centre Advisor based at our Glasgow service centre!
Responsibilities
- Completion of general administration duties to support the Deployment Centre Supervisor, ensuring 100% compliance on all documentation.
- Provide help and support to all colleagues and customers both internally and externally.
- Ensure the efficient running of the network scheduling system by manually intervening where required and maintaining effective communication with external customers, Technicians, and the Deployment Centre Supervisor.
- Provide operational information and feedback to relevant management teams.
- Liaise closely through clear and timely communication with external customers, technicians and field management.
- Assist with controlling and replenishing the consumable stocks for the relevant area.
- Ensure Health and Safety processes are adhered to on all occasions.
- Any other ad-hoc duties requested or advised by the Deployment Centre Supervisor or Area Service Manager.
Qualifications
- Ability to work on own initiative and as part of a team.
- Excellent communication skills both face-to-face and via the telephone.
- Able to demonstrate a good level of competence in planning and organizing own workload.
- Flexible approach to work demands.
- Proactive self-motivator and able to work on own initiative.
- Proficient IT skills.
Service Centre Advisor - Glasgow (Paisley) employer: Markerstudy Group
VisionTrack is an exceptional employer that offers a dynamic work environment in the heart of Tunbridge Wells, where innovation meets real-world impact. As a Solutions Engineer, you'll benefit from a collaborative culture that encourages professional growth and development, with clear pathways to advance into senior roles. Join a high-growth, award-winning team dedicated to transforming fleet technology through cutting-edge video telematics and AI solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Service Centre Advisor - Glasgow (Paisley)
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your approach. When you apply through our website, show that you understand what makes us tick.
✨Tip Number 2
Practice your communication skills! As a Service Centre Advisor, you'll need to chat with customers and colleagues. Role-play common scenarios with a friend to boost your confidence.
✨Tip Number 3
Be proactive! If you see an opportunity to improve something in the application process or during interviews, don’t hesitate to share your ideas. We love fresh perspectives!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows you're keen and keeps you on their radar. Remember, we appreciate enthusiasm!
We think you need these skills to ace Service Centre Advisor - Glasgow (Paisley)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights the skills and experiences that match the Service Centre Advisor role. We want to see how you can support our team and contribute to the efficient running of the service centre!
Show Off Your Communication Skills:Since communication is key in this role, give examples in your application that showcase your excellent face-to-face and telephone skills. We love seeing how you’ve helped colleagues or customers in the past!
Be Proactive:Demonstrate your ability to take initiative in your application. Share instances where you’ve gone above and beyond to solve a problem or improve a process. We’re looking for self-motivators who can keep things running smoothly!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you into the process. We can’t wait to hear from you!
How to prepare for a job interview at Markerstudy Group
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Service Centre Advisor. Familiarise yourself with tasks like general administration, communication with customers and technicians, and compliance with health and safety processes. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
Since excellent communication is key for this position, prepare examples of how you've effectively communicated in previous roles. Think about times when you’ve resolved issues or provided support to colleagues or customers. Practising these scenarios will help you articulate your experience during the interview.
✨Demonstrate Your Proactivity
The job requires a proactive self-motivator, so be ready to discuss instances where you took the initiative. Whether it was improving a process or stepping up to help a colleague, showcasing your ability to work independently and take charge will impress the interviewers.
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with thoughtful questions about the team dynamics, the scheduling system, or how success is measured in the role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
