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- Tasks: Help clients navigate the claims process after accidents with empathy and professionalism.
- Company: Join Vision Vehicle Solutions, a caring company supporting non-fault drivers for 30 years.
- Benefits: Enjoy a fun team environment, growth opportunities, and a meaningful role making a difference.
- Why this job: Be part of a vibrant team where no two days are the same and support each other.
- Qualifications: Friendly phone manner, strong communication skills, and a passion for helping others required.
- Other info: Entry-level position with full-time hours in Uxbridge, perfect for high school and college students.
The predicted salary is between 28800 - 43200 £ per year.
Overview
Location: Uxbridge | Type: Full-Time Hybrid
Working hours: Monday to Friday, covering hours between 8am – 6pm (shifts 8:00-16:30 and 9:30-18:00). 1 in 4 Saturdays 9:30am – 3:30pm. 1 shift per week 10:30am – 7:30pm.
Ready to turn chaos into calm after a car accident? Join our vibrant, fast-paced team and be the first friendly voice our customers hear following an accident!
We’ve been helping non-fault drivers get back on the road for 30 years, by providing like-for-like replacement vehicles, expert claims assistance and a genuinely caring service. As we continue to grow, we are looking for First Response Claims Handlers to join our fast-paced, fun and supportive team!
What You’ll Be Doing
As a First Response Claims Handler, you’ll play a key role in the early stages of the claims process. Your responsibilities will include:
- Handling new accident referrals from our trusted partners and guiding our clients through the initial steps in their claim.
- Investigating accident details to assess liability, damages and potential fraud.
- Explaining our services and benefits to our clients in a clear & confident way – feeling confident in negotiating and sales skills is a benefit!
- Organising suitable replacement vehicles quickly and efficiently.
- Managing multiple client accounts with empathy and professionalism.
- Making smart, commercial decisions that benefit both the customer and the business!
- Delivering top-tier customer service with empathy & energy!
- Promoting our services with confidence and care!
What You Bring
- A friendly and engaging phone manner.
- Strong communication, listening skills, and decision-making skills.
- Great time management and attention to detail.
- The ability to stay calm and make quick, informed decisions
- A passion for helping people and working in a team
- A team-first attitude and a willingness to learn
- Basic Microsoft Office skills (Word, Outlook)
- Bonus points for knowledge of the automotive or insurance world—but not essential!
Why You’ll Love It Here
- A fun, social, and supportive team environment – with team meetings, games, fun socials both as a team and a wider business. We work hard, support each other & have fun while doing it!
- Loads of opportunities to grow your skills in customer service, sales, and admin – as well as lots of progression opportunities from within!
- A company that genuinely cares about its people and customers – a meaningful role where we help people during a stressful time & make a difference!
- We have been around for 30 years and are still growing
- Fast-paced days that fly by—and no two are ever the same
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First Response Claims Handler employer: Markerstudy Group
Contact Detail:
Markerstudy Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land First Response Claims Handler
✨Tip Number 1
Familiarise yourself with the claims process and common terminology used in the insurance industry. This will help you speak confidently during interviews and demonstrate your understanding of the role.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since you'll be the first point of contact for clients, being able to convey empathy and professionalism is crucial.
✨Tip Number 3
Research Vision Vehicle Solutions and their services thoroughly. Understanding their values and how they support customers will allow you to align your answers with what they are looking for in a candidate.
✨Tip Number 4
Network with current or former employees on platforms like LinkedIn. They can provide insights into the company culture and tips on what the hiring team values most in candidates.
We think you need these skills to ace First Response Claims Handler
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a First Response Claims Handler. Highlight your ability to handle new accident referrals and manage client accounts with empathy in your application.
Tailor Your CV: Customise your CV to reflect the skills mentioned in the job description, such as strong communication, decision-making skills, and time management. Use specific examples from your past experiences that demonstrate these abilities.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping people and your team-first attitude. Mention any relevant experience in customer service or sales, and express your enthusiasm for joining a supportive team environment.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Markerstudy Group
✨Show Your Empathy
As a First Response Claims Handler, you'll be dealing with clients during stressful times. Make sure to demonstrate your ability to empathise and connect with people during the interview. Share examples of how you've helped others in difficult situations.
✨Highlight Your Communication Skills
Strong communication is key for this role. Prepare to discuss how you effectively convey information and listen to clients' needs. You might want to practice explaining complex ideas simply, as this will be crucial when guiding clients through their claims.
✨Demonstrate Quick Decision-Making
The job requires making smart decisions quickly. Be ready to provide examples from your past experiences where you had to think on your feet and make informed choices under pressure. This will show that you're capable of handling the fast-paced environment.
✨Familiarise Yourself with the Industry
While knowledge of the automotive or insurance sectors isn't essential, having a basic understanding can set you apart. Do some research on common terms and processes related to claims handling, so you can speak confidently about the industry during your interview.
