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For Companies At a Glance
- Tasks: Assist customers with products and services, ensuring top-notch customer service.
- Company: Join Auto Windscreens, a leading UK automotive glazing company with a vibrant team.
- Benefits: Earn above minimum wage, with bonuses and comprehensive training included.
- Why this job: Gain valuable skills, work on exciting projects, and enjoy a supportive learning environment.
- Qualifications: GCSEs in English and Maths (Grade 9-4) preferred; customer care skills are a plus.
- Other info: Opportunity for permanent employment and career progression after the apprenticeship.
Customer Service Apprentice
Auto Windscreens
If you\’re looking for an opportunity to kick-start your career with a large successful business, this could be the perfect role for you. Aspire Learning EXperience (ALEX) is our award-winning apprenticeship programme delivered by learning & development specialists who will support and challenge you to achieve your potential every step of the way.
Apprenticeship summary
Annual wage
ÂŁ,
Our generous salary is considerably more than the National Minimum wage requirements & offers the right candidate the opportunity to earn over ÂŁ per week with additional opportunity to earn a bonus payment based on certain performance indicators.
Working week
Monday to Friday, : – :
Total hours per week :
Expected duration
months
Possible start date
rd Sep 3
What will the apprentice be doing?
The role will primarily be to assist our wide range of customers to offer products and services that meet their requirements. You would be expected to deliver the highest possible standard of customer service whilst demonstrating a calm, polite and confident telephone manner and adhering to all company procedures.
Full training and support will be provided at all times and your key responsibilities for the role will include:
What training will the apprentice take and what qualification will the apprentice get at the end?
This role includes % off the job training spent with our own internal Talent Development Team studying towards a Level 2 Customer Service apprenticeship standard. Training will take place at your usual office location, and you will have regular time scheduled into your calendar each week to complete learning activities.
Your training will be delivered in a blended format and includes regular face to face workshops, webinars, practical learning activities and the opportunity to practice new skills with your trainer.
Additionally, you will undertake a series of Personal Effectiveness courses over the -month period including project management skills and career mapping to support your own personal and professional development goals.
You, along with our other apprentices, will have ownership of a high-profile business project that will provide you the perfect opportunity to showcase your knowledge and put new skills into practice.
What is the expected career progression after this apprenticeship?
Our award-winning apprenticeship programme forms part of the wider group commitment to support and harness talent.
During your programme, you will take part in a “Department Passport” initiative where you will spend time with a number of other teams in the business to broaden your horizons and support your career aspirations.
Once graduated, you will have the opportunity to join the group on a permanent basis and develop your career with our established “Pathways” development plans.
Desired skills and personal qualities
Qualifications
About the employer
Auto Windscreens are a leading UK automotive glazing company with headquarters based in Chesterfield. We\’re part of the Markerstudy Group, an energetic and highly innovative group of companies, established in 1 and employing around 4, staff in locations throughout the UK. We\’re dedicated to giving our customers the best service possible and working to exceptional standards; this is what we’re all about. We are proud of our people, knowing they make our business the success it is!
For further information: contact
FAO: Anna Holden
Training provider
E.J.MARKHAM & SON LIMITED
Apprenticeship standard
Customer service practitioner
Level 2 (GCSE)
Customer Service Apprentice employer: Markerstudy Group
Contact Detail:
Markerstudy Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Apprentice
✨Tip Number 1
Familiarise yourself with Auto Windscreens and their services. Understanding the products and services they offer will help you engage confidently with customers and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your telephone manner before the interview. Since the role requires a calm and polite approach, rehearsing how to handle customer queries can help you feel more prepared and confident during the actual calls.
✨Tip Number 3
Showcase your customer care skills in any interactions you have with the company, whether it's during the application process or at networking events. Demonstrating your ability to connect with people can set you apart from other candidates.
✨Tip Number 4
Be proactive in asking questions about the apprenticeship programme during your interview. This shows your enthusiasm for learning and growth, which aligns well with the values of the ALEX apprenticeship programme.
We think you need these skills to ace Customer Service Apprentice
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Customer Service Apprentice position. Tailor your application to highlight how your experiences align with these requirements.
Craft a Strong CV: Create a CV that showcases your customer care skills, initiative, and problem-solving abilities. Include any relevant experience, even if it's from volunteer work or part-time jobs, and ensure it is well-structured and easy to read.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the apprenticeship and explain why you want to work for Auto Windscreens. Mention specific aspects of the company or the apprenticeship programme that appeal to you.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in customer service roles.
How to prepare for a job interview at Markerstudy Group
✨Research the Company
Before your interview, take some time to learn about Auto Windscreens and their values. Understanding their commitment to customer service and their apprenticeship programme will help you align your answers with what they are looking for.
✨Demonstrate Customer Care Skills
Since this role is focused on customer service, be prepared to discuss your previous experiences in dealing with customers. Share specific examples where you provided excellent service or resolved issues effectively.
✨Show Initiative and Problem-Solving Abilities
Employers value candidates who can think on their feet. Be ready to discuss situations where you identified a problem and took the initiative to solve it. This will showcase your proactive attitude.
✨Prepare Questions to Ask
At the end of the interview, you’ll likely have the chance to ask questions. Prepare thoughtful questions about the apprenticeship programme, training opportunities, and career progression to show your genuine interest in the role.
