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For Companies At a Glance
- Tasks: Assist customers with policy queries and changes, ensuring exceptional service.
- Company: Join Brightside, a home insurance group dedicated to customer satisfaction and teamwork.
- Benefits: Enjoy remote work options, full training, and opportunities for career development.
- Why this job: Make a real difference for customers while working in a supportive and energetic environment.
- Qualifications: Strong communication skills and a positive attitude are essential; experience in fast-paced settings is a plus.
- Other info: Full-time hours with flexible shifts and regular team meet-ups.
The predicted salary is between 24000 - 36000 £ per year.
About the team
We are looking for self-motivated individuals who are looking to work in a friendly, supportive, team orientated and customer driven environment.
We are a home insurance group who pride ourselves in delivering great results through a combination of hard work, collaboration and dedication. Working for Brightside is all about making a difference. A difference for our customers and for our business. It’s about putting our customers at the heart of what we do – doing the right things and doing them well. We have created an environment which empowers individuals and rewards hard work.
About the role
- You will take inbound calls from our customers helping them with queries about their existing policies.
- You’ll guide customers through the process to make a change to their existing policy; whether it’s a name or address change, or something more complex.
- Using your product knowledge and customer service skills you’ll resolve and offer solutions
- Building rapport and understanding each customer’s requirements
- You will also be required to support customers who are unable to complete our online journey
- You will make outbound calls to our customers to confirm policies are correct
- You will be responsible for managing team diaries and inboxes.
- Contacting customers regarding missed payments or debt and supporting with financial difficulties and exploring all options
- Supporting customers in following the claims process
- Supporting customers with the cancellation of their policies
About you
It goes without saying that you will be at your best when you are helping customers by delivering exceptional service. Ideally you will have experience of working in a fast-paced environment with a focus on performance and putting the customer first.
You will
- Be a strong communicator with the ability to adapt your style to each customer.
- Be energetic and have a positive approach to problem solving.
- You will need to be able to understand customer’s needs effectively showing ownership, empathy, and resolution.
- Strong verbal communication skills are a must with the ability to adapt your style when needed.
- It is important that you are self-motivated, driven and resilient in order meet and exceed your performance targets and KPIs.
Working Hours
The full-time working hours are .5 hours per week. We’ll need you to be available Monday to Friday 9am- 6pm (shift pattern is 9am-5pm OR am-6pm). Typically, if you are opting for full time hours you’ll work a 7.5 hour shift with an unpaid lunch break and then one in three Saturdays between 9am-1pm (when you work a Saturday you’ll get the time off in lieu).
Training : Training will be held in a local hotel full time for the first 3 weeks and then the role will be mostly remote with Hub days booked in at least once a month.
Working From Home
You will need a broadband upload and download speed of at least 5 mbps. If you’re not sure what your internet speed is you can check it by ‘googling’ internet speed test and select the ‘Run Speed Test’ button.
What’s in it for you?
You can expect to receive full training and the support until you’re fully competent in the role. Your training will be remote based and some on the job – at every stage of the training we’ll make sure you’re happy and confident with what you’ve learnt.
We believe in the value of developing our people and we can offer you genuine career opportunities. Following your initial induction and training we will provide valuable in-role development, you’ll also have opportunity to attain accredited industry qualifications.
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Customer Service Advisor employer: Markerstudy Group
Contact Detail:
Markerstudy Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with common customer service scenarios, especially those related to home insurance. Understanding the typical queries and issues customers face will help you demonstrate your knowledge during the interview.
✨Tip Number 2
Practice your communication skills by engaging in role-play exercises with friends or family. This will help you adapt your style to different customer personalities, which is crucial for a Customer Service Advisor.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of how you've successfully resolved customer issues in the past. Be ready to discuss these experiences in detail during your interview.
✨Tip Number 4
Research Brightside and their values thoroughly. Being able to articulate how your personal values align with theirs will demonstrate your genuine interest in the company and the role.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service. Emphasise any roles where you demonstrated strong communication skills, problem-solving abilities, and a customer-first approach.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you've successfully handled customer queries or resolved issues in previous positions.
Showcase Your Skills: In your application, clearly outline your verbal communication skills and adaptability. Provide examples of how you've tailored your communication style to meet different customer needs.
Highlight Your Motivation: Express your self-motivation and resilience in your application. Share instances where you've exceeded performance targets or KPIs, demonstrating your dedication to delivering exceptional service.
How to prepare for a job interview at Markerstudy Group
✨Showcase Your Customer Service Skills
Make sure to highlight your previous experience in customer service roles. Be prepared to discuss specific examples where you successfully resolved customer issues or improved their experience.
✨Demonstrate Empathy and Understanding
During the interview, focus on showing empathy towards customers' needs. Use scenarios to illustrate how you would handle difficult situations, emphasising your ability to listen and adapt to different customer personalities.
✨Prepare for Role-Play Scenarios
Expect to engage in role-play during the interview. Practise common customer service scenarios, such as handling complaints or guiding customers through policy changes, to demonstrate your problem-solving skills.
✨Research the Company Culture
Familiarise yourself with Brightside's values and mission. Be ready to discuss how your personal values align with theirs, particularly regarding customer-centric service and teamwork.
