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For Companies At a Glance
- Tasks: Manage customer communication changes and collaborate with stakeholders to ensure clarity and compliance.
- Company: Join a leading financial services organisation focused on delivering excellent customer outcomes.
- Benefits: Enjoy flexible working options, professional development opportunities, and a supportive team culture.
- Why this job: Be part of a dynamic team that values innovation and strives for continuous improvement in customer communications.
- Qualifications: Experience in communication change management, strong organisational skills, and proficiency in Excel required.
- Other info: This role is based in London and requires an EU work permit.
The predicted salary is between 36000 - 60000 £ per year.
The Customer Communications Change Coordinator is responsible for managing the end-to-end communications change process, collaborating with key stakeholders to make changes to customer communications across all channels. This role will support the business to create clear and understandable communications which meet customers’ needs, ensuring high standards and compliance with Consumer Duty regulations. This role requires strong organisational skills, attention to detail, and the ability to drive cross-functional collaboration.
Responsibilities
- Communication Change Management: Oversee the customer communication change process, including planning, coordination, and execution of updates and revisions across all customer communications and product wordings.
- Maintenance of Communications: Manage the customer communications repository, ensuring organisation, accessibility, and security of documentation.
- Document Version Control: Maintain a robust version control system to track document changes, ensuring the accessibility and accuracy of the latest versions.
- Stakeholder Collaboration: Work closely with key stakeholders, including policy wordings team, business owners, subject matter experts, compliance advisors and systems analysts to gather requirements, ensure comprehensive understanding and prioritisation of communication changes, manage approval process.
- Compliance and Consumer Duty: Ensure all document changes are approved by Compliance. Support with ensuring communications are appropriately monitored and tested to ensure delivery of good customer outcomes. Maintain accurate records for audit and regulatory purposes.
- Quality Assurance: Review and verify document changes for accuracy, consistency, and adherence to established standards, guidelines, and best practices.
- Process Improvement: Continuously evaluate the document change process and recommend improvements to enhance efficiency, accuracy, and compliance.
- Communication: Facilitate effective communication among stakeholders to ensure clear understanding of document change requirements, timelines, and deliverables.
- Performance Reporting: Generate regular reports on communication change activities to relevant forums, including milestones achieved, monitoring plans and testing activity.
Person Specification
- Proven experience in communication or documentation change management or a similar role, preferably in general insurance or another financial services organisation.
- An understanding of regulatory compliance requirements, with a specific knowledge of Consumer Duty regulations considered a plus.
- Excellent organisational skills, including the ability to plan and prioritise multiple tasks and deadlines.
- Attention to detail and accuracy in document review and verification.
- Excellent communication and interpersonal skills to collaborate effectively with stakeholders at various levels of the organisation.
- Proficient in using Excel as well as document management systems and related tools/software.
- Experience in producing reporting for a senior audience.
- Ability to work independently and in a team-oriented, cross-functional environment.
- Strong problem-solving and analytical skills with the ability to identify process gaps and suggest improvements.
- Knowledge of best practices in documentation.
Customer Communications Change Co-Ordinator employer: Markerstudy Group
Contact Detail:
Markerstudy Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Communications Change Co-Ordinator
✨Tip Number 1
Familiarise yourself with Consumer Duty regulations and compliance requirements. Understanding these will not only help you in the role but also demonstrate your commitment to meeting industry standards during interviews.
✨Tip Number 2
Network with professionals in the insurance and financial services sectors. Attend relevant events or join online forums to connect with individuals who can provide insights into the role and potentially refer you.
✨Tip Number 3
Showcase your organisational skills by discussing specific examples of how you've managed multiple tasks or projects simultaneously. This will highlight your ability to handle the demands of the Customer Communications Change Coordinator role.
✨Tip Number 4
Prepare to discuss your experience with document management systems and Excel. Being able to articulate your proficiency in these tools will be crucial, as they are essential for maintaining communication repositories and generating reports.
We think you need these skills to ace Customer Communications Change Co-Ordinator
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Customer Communications Change Coordinator position. Tailor your application to highlight relevant experience in communication change management and compliance.
Craft a Tailored CV: Your CV should reflect your experience in managing communication changes, stakeholder collaboration, and compliance with regulations. Use specific examples that demonstrate your organisational skills and attention to detail.
Write a Compelling Cover Letter: In your cover letter, explain why you're a great fit for this role. Highlight your understanding of Consumer Duty regulations and your ability to drive cross-functional collaboration. Make it personal and show your enthusiasm for the position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors or inconsistencies. Ensure that your documents are clear, concise, and free from typos, as attention to detail is crucial for this role.
How to prepare for a job interview at Markerstudy Group
✨Understand the Role Thoroughly
Before the interview, make sure you have a solid grasp of what the Customer Communications Change Coordinator role entails. Familiarise yourself with the key responsibilities, such as managing communication changes and ensuring compliance with Consumer Duty regulations. This will help you articulate how your skills align with the job.
✨Showcase Your Organisational Skills
Given the emphasis on strong organisational skills in this role, be prepared to discuss specific examples from your past experiences where you successfully managed multiple tasks or projects. Highlight your ability to prioritise effectively and maintain attention to detail.
✨Prepare for Stakeholder Collaboration Questions
Since the role involves working closely with various stakeholders, think of instances where you collaborated with different teams or departments. Be ready to explain how you facilitated communication and ensured everyone was on the same page regarding project goals and timelines.
✨Demonstrate Your Compliance Knowledge
Brush up on your understanding of regulatory compliance, particularly around Consumer Duty regulations. Be prepared to discuss how you would ensure that all communications meet these standards and how you would handle any compliance-related challenges that may arise.
