Are you passionate about customer service and helping people when they need support the most? Looking for a role where your communication skills and ability to deliver a great customer experience are truly valued?
Start date: 30th November
What You’ll Be Doing
As the first point of contact for insurance, fleet, and cash-paying customers, you’ll:
- Deliver exceptional customer service with empathy and professionalism
- Manage customer claims and enquiries efficiently
- Support customers across multiple communication channels
- Offer tailored solutions based on individual customer needs
- Protect customer data and follow Consumer Duty requirements
- Work towards first contact resolution wherever possible
- Collaborate with your team to achieve quality and performance goals
- Continuously develop your skills through coaching and training
About you:
- Friendly, calm, and confident communicator with a passion for customer service
- Strong listener with good problem-solving skills
- Positive team player who enjoys helping others
- Adaptable, organised, and detail-focused
- Good communication, literacy, numeracy, and typing skills
- Can-do attitude with a focus on great customer journeys
- Previous contact centre experience is desirable, but not essential
If you’re customer-focused, motivated, and looking for a company that invests in its people, we’d love to hear from you.
Apply today and become part of a team that keeps our customers moving.
Customer Service Agent - 30th November Start in Chesterfield employer: Markerstudy Group
Markerstudy is an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation in the heart of Manchester. With hybrid working options, employees enjoy a flexible environment while contributing to impactful analytics solutions for leading insurance brands. The company prioritises employee growth through continuous development opportunities, making it an ideal place for those passionate about data and looking to advance their technical and commercial skills.
