Markerstudy Group is seeking an experienced Shift Manager to join our Contact Centre leadership team. The role is to provide real-time leadership, make critical decisions during periods of changing demand, and ensure exceptional service delivery to customers.
The position operates on a 4 on, 4 off rotating shift pattern across 12-hour day and late shifts, acting as the operational lead, supporting Team Managers, managing performance, resolving escalations, and ensuring colleagues have the
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Contact Centre Ops Lead (4-on 4-off) in Chesterfield employer: Markerstudy Group
Markerstudy is an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation in the heart of Manchester. With hybrid working options, employees enjoy a flexible environment while contributing to impactful analytics solutions for leading insurance brands. The company prioritises employee growth through continuous development opportunities, making it an ideal place for those passionate about data and looking to advance their technical and commercial skills.
