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- Tasks: Handle customer enquiries and provide solutions in a buzzing contact centre.
- Company: Join a supportive team at Auto Windscreens in Chesterfield.
- Benefits: Enjoy great perks like discounts, life assurance, and hybrid working options.
- Why this job: Kickstart your career with full training and a friendly work environment.
- Qualifications: Excellent communication skills and a willingness to learn are essential.
- Other info: Flexible hours available, including part-time evening and weekend shifts.
The predicted salary is between 22000 - 30000 £ per year.
Location: Chesterfield
Hours: Full time (37.5 hours) between 7am - 9pm (part-time available for evening and weekend hours)
Salary: £ per hour
Are you looking for an opportunity to work in a supportive, inbound customer service team? We have an opportunity to work in our friendly and buzzing contact centre based in Chesterfield.
Regardless of your background, you will be provided with a complete training program, giving you the very best foundations to succeed at Auto Windscreens.
As a contact centre agent, it is your job to deal with a high volume and wide range of telephone enquiries, providing answers and advice to customers whilst recording accurate information. You will also be responsible for, but not limited to:
- Processing customer claims
- Answering general queries
- Taking ownership of complaints and own performance
- Adhering to company procedures with regards to compliance and treating customers fairly.
We will provide you with full training; for the first 4 weeks, you will be in training Monday - Friday 9am - 5pm.
As a contact centre agent you will possess:
- Excellent communication skills
- The ability to demonstrate a calm and professional attitude
- Listening and problem-solving skills
- Good attention to detail
- A willingness to learn
In return, you will have access to some fantastic benefits including:
- Wellbeing hub
- Life assurance 4x your annual salary
- Access to discounts in retail shops and restaurants
- Technology scheme
- 28 days holiday
- Hybrid working (after probation)
- And much more!
Interested? Apply today for more information!
Contact Centre Agent in Chesterfield employer: Markerstudy Group
Contact Detail:
Markerstudy Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Agent in Chesterfield
✨Tip Number 1
Make sure to research the company before your interview. Knowing about Auto Windscreens and their values will help you connect with the team and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with a high volume of calls, being able to articulate your thoughts clearly and calmly is key. Try role-playing with a friend or family member to get comfortable.
✨Tip Number 3
Prepare for common customer service scenarios. Think about how you'd handle complaints or tricky questions. This will not only boost your confidence but also demonstrate your problem-solving skills during the interview.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join our friendly team at the Chesterfield contact centre.
We think you need these skills to ace Contact Centre Agent in Chesterfield
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can go a long way in making your application stand out.
Tailor Your Application: Make sure to tailor your application to the Contact Centre Agent role. Highlight your communication skills and any experience you have with customer service. We love seeing how you can fit into our buzzing team!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points if necessary to make it easy for us to read. Remember, attention to detail is key, so double-check for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy and ensures your application goes directly to us. Don’t miss out on this opportunity!
How to prepare for a job interview at Markerstudy Group
✨Know the Role Inside Out
Before your interview, make sure you understand what a Contact Centre Agent does. Familiarise yourself with the responsibilities listed in the job description, like processing customer claims and handling complaints. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Your Communication Skills
Since excellent communication is key for this position, practice articulating your thoughts clearly. You could do mock interviews with friends or family, focusing on how you would handle customer queries or complaints. This will help you demonstrate your calm and professional attitude during the actual interview.
✨Showcase Your Problem-Solving Abilities
Think of examples from your past experiences where you've successfully solved problems or dealt with difficult situations. Be ready to share these stories during the interview, as they will highlight your listening skills and ability to take ownership of issues, which are crucial for a Contact Centre Agent.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training programme or the team culture. This shows that you’re engaged and eager to learn more about the company, plus it gives you a chance to assess if it's the right fit for you.
