At a Glance
- Tasks: Lead and inspire a dynamic Renewals team to achieve targets and enhance customer service.
- Company: Brightside, a company dedicated to making a difference for customers and employees.
- Benefits: Empowering environment with opportunities for personal growth and development.
- Other info: Join a supportive culture that values hard work and collaboration.
- Why this job: Be a role model and drive performance in a customer-focused team.
- Qualifications: Experience in team leadership, excellent communication skills, and a passion for customer service.
The predicted salary is between 30000 - 40000 € per year.
About The Team
We pride ourselves in delivering great results through a combination of hard work, collaboration, and dedication. Working for Brightside is all about making a difference. A difference for our customers and our business. It is about putting our customers at the heart of what we do - doing the right things and doing them well. We have created an environment which empowers individuals and rewards hard work.
About The Role
You’ll need to be passionate about getting the best out of your team and demonstrate the right behaviours to be a real role model to our people. At Brightside, our customers are truly at the heart of everything we do, and our people live and breathe this, so you’ll need to embrace that. You’ll be someone who can balance a customer focus with a commercial edge, looking for efficiencies and opportunities in your day-to-day role that deliver real business benefits.
Day to day you’ll be managing the Renewals Team within a contact centre environment. Your team spend most of their time speaking to new or existing customers and discussing their insurance needs.
Key Responsibilities
- Lead and manage a Renewals team, ensuring all SLAs, financial targets, and business objectives are consistently met.
- Drive a performance-oriented culture, supporting colleagues to meet and exceed their KPIs through regular coaching and development.
- Continuously improve customer and colleague-facing processes to enhance service quality and efficiency.
- Ensure full compliance with regulatory and governance standards, including FCA guidelines.
- Understand the commercial and financial impact of team performance and make data-driven decisions to optimise results.
- Embed departmental protocols and ensure service standards are consistently adhered to.
- Maintain up-to-date technical, product, and system knowledge to effectively support your team.
- Track and report on individual and team productivity, identifying trends, insights, and opportunities for improvement.
- Implement structured coaching, training, and development plans for team members, regularly reviewing effectiveness.
- Provide mentoring and guidance, working collaboratively with HR as needed on performance and development matters.
What We’re Looking For
Essential Skills & Experience
- Proven experience in a team leader or people management role, ideally within a customer service or a Sales Environment.
- Insurance experience.
- Strong leadership skills with the ability to inspire and develop a high-performing team.
- Excellent communication and interpersonal skills, with the ability to adapt your approach to a range of individuals and situations.
- Comfortable working on your own initiative in a results-driven and customer-oriented setting.
- Analytical mindset and confident decision-maker.
Team Leader employer: Markerstudy Distribution
Brightside is an exceptional employer that fosters a collaborative and empowering work culture, where hard work and dedication are recognised and rewarded. As a Team Leader in the SME Renewals Team, you will have the opportunity to inspire and develop your team while making a meaningful impact on customer satisfaction and business success. With a focus on continuous improvement and professional growth, Brightside offers a supportive environment that encourages innovation and excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Team Leader
✨Tip Number 1
Get to know the company culture before your interview. Research Brightside and understand their values, especially how they put customers at the heart of everything. This will help you tailor your responses and show that you're a great fit for the team.
✨Tip Number 2
Prepare some solid examples of how you've led teams in the past. Think about times when you inspired your team or improved performance. We want to see your leadership skills in action, so be ready to share those stories!
✨Tip Number 3
Practice your communication skills! Since this role involves a lot of interaction with customers and team members, being able to adapt your communication style is key. Try role-playing common scenarios with a friend to build your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Brightside team. Let’s get you that Team Leader position!
We think you need these skills to ace Team Leader
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for leading a team shine through. We want to see how you can inspire and motivate others, so share examples of how you've done this in the past!
Customer Focus is Key:Make sure to highlight your customer-centric approach. At Brightside, our customers are at the heart of everything we do, so demonstrate how you've put customers first in your previous roles.
Be Data-Driven:We love a good analytical mindset! In your application, mention how you've used data to make decisions or improve team performance. This shows us you're not just about the numbers, but also about making informed choices.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Markerstudy Distribution
✨Show Your Passion for Leadership
Make sure to express your enthusiasm for leading a team. Share specific examples of how you've inspired and developed your team members in the past. This will demonstrate that you understand the importance of being a role model and can effectively motivate others.
✨Know Your Numbers
Familiarise yourself with key performance indicators (KPIs) relevant to the role. Be prepared to discuss how you've used data to drive decisions and improve team performance. This shows that you have an analytical mindset and can balance customer focus with commercial objectives.
✨Emphasise Customer-Centricity
Brightside values putting customers at the heart of everything. Prepare to share examples of how you've enhanced customer service in previous roles. Highlight any processes you've improved or efficiencies you've found that benefited both customers and the business.
✨Demonstrate Continuous Improvement Mindset
Talk about your approach to coaching and developing team members. Discuss any structured training plans you've implemented and how you've tracked their effectiveness. This will show that you're committed to fostering a high-performing culture and are proactive in your leadership style.
