Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead the design and optimisation of customer journeys in a dynamic insurance environment.
- Company: Join Markerstudy Commercial, a growing insurance business with a collaborative culture.
- Benefits: Hybrid working, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact on customer experiences and shape propositions at scale.
- Qualifications: Experience in designing customer journeys and strong analytical skills required.
- Other info: Influential role with visibility across the business and a focus on innovation.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Location: Hybrid to any Markerstudy office location, including (but not limited to) Portsmouth, Manchester, Peterborough, Sunderland, Stoke, Southport, Tunbridge Wells.
We’re looking for a Proposition Manager to join Markerstudy Commercial, playing a key role in shaping and optimising our customer journeys across Commercial and SME lines. Sitting within Service Delivery and reporting to the Associate Director of Service Delivery, this role is all about owning the end-to-end customer proposition - ensuring our products, journeys and communications are clear, consistent, compliant and genuinely deliver great customer outcomes. If you enjoy blending customer insight, digital optimisation and operational process design - and want to make a visible impact in a growing commercial insurance business - this could be a great fit.
What You’ll Be Doing
- Leading the digital product estate across Commercial and SME lines
- Driving web optimisation ideas into development to improve customer outcomes and conversion
- Working closely with Marketing on product and brand proposition opportunities
- Identifying and delivering improvements to customer engagement, both digital and traditional
- Reviewing products against the market to identify growth and improvement opportunities
- Designing, developing and maintaining process flows, customer journeys, telephony scripts and IVRs
- Standardising customer communications and touchpoints across the business
- Proposing process improvements to enhance operational efficiency and customer satisfaction
- Balancing business needs, compliance, Consumer Duty and customer expectations
- Developing and supporting direct reports
- Ensuring full adherence to FCA, regulatory, information security and governance requirements
Essential Experience
- Strong experience designing and maintaining customer journeys, process flows and related documentation
- Solid understanding of insurance products and principles
- Experience working with systems such as OGI, Acturis and Six
- Confident stakeholder management skills, including senior stakeholders
- Strong analytical capability with excellent attention to detail
- Clear, confident communicator with strong organisational and time-management skills
- Comfortable working independently and taking ownership
Desirable
- Qualification in process improvement (Lean, Six Sigma or similar)
Why join Markerstudy Commercial?
- A genuinely influential role with visibility across the business
- The opportunity to shape customer journeys and propositions at scale
- A collaborative culture with strong values around teamwork, accountability and innovation
- A growing commercial insurance business with ambition and pace
If you’re passionate about improving customer experience, shaping propositions and driving meaningful change, we’d love to hear from you.
Proposition Manager in Salford employer: Markerstudy Distribution
Contact Detail:
Markerstudy Distribution Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Proposition Manager in Salford
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those at Markerstudy. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer journeys and digital optimisation. We want you to showcase your analytical skills and how you can improve customer outcomes.
✨Tip Number 3
Showcase your experience with process flows and stakeholder management. Bring examples of how you've made a difference in previous roles, especially in insurance or similar fields.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at Markerstudy.
We think you need these skills to ace Proposition Manager in Salford
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Proposition Manager role. Highlight your experience in designing customer journeys and any relevant insurance knowledge. We want to see how your skills align with what we’re looking for!
Showcase Your Analytical Skills: Since this role requires strong analytical capabilities, don’t shy away from sharing examples of how you've used data to drive improvements in customer outcomes. We love seeing numbers and results that back up your claims!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language to describe your experiences and achievements. We appreciate a well-structured application that’s easy to read!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on joining our team at Markerstudy Commercial!
How to prepare for a job interview at Markerstudy Distribution
✨Know Your Customer Journeys
Make sure you understand the ins and outs of customer journeys, especially in the context of commercial insurance. Be ready to discuss how you've designed or improved these journeys in the past, and think about specific examples that showcase your analytical skills and attention to detail.
✨Familiarise Yourself with Relevant Tools
Get to grips with systems like OGI, Acturis, and Six before your interview. If you can demonstrate your knowledge of these tools and how they relate to process flows and customer engagement, it’ll show that you’re serious about the role and ready to hit the ground running.
✨Prepare for Stakeholder Management Questions
Since this role involves working closely with senior stakeholders, be prepared to share examples of how you've successfully managed relationships in the past. Think about challenges you've faced and how you navigated them to achieve positive outcomes.
✨Show Your Passion for Improvement
Markerstudy is looking for someone who’s genuinely passionate about enhancing customer experiences. Be ready to discuss your ideas for process improvements and how you’ve implemented changes in previous roles. This will help convey your enthusiasm for making a visible impact in the business.
