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For Companies At a Glance
- Tasks: Lead customer oversight and enhance experiences in the Commercial insurance sector.
- Company: Markerstudy Group, a growing player in the UK commercial insurance market.
- Benefits: Competitive salary, travel opportunities, and a chance to shape customer outcomes.
- Why this job: Make a real impact on customer satisfaction and compliance in a dynamic environment.
- Qualifications: Experience in financial services, particularly in complaints and quality assurance.
- Other info: Join a team where your leadership can drive meaningful change.
The predicted salary is between 36000 - 60000 £ per year.
We’re looking for a Customer Oversight Manager to lead and strengthen customer outcomes across Markerstudy’s Commercial business. This role combines hands‑on leadership with strategic oversight, covering quality assurance, complaints, training and Consumer Duty delivery.
You’ll play a key role in shaping how our Commercial customers experience Markerstudy, ensuring regulatory compliance while continuously improving quality and satisfaction.
What You’ll Be Doing
- Owning oversight of the end‑to‑end Commercial customer journey, ensuring positive, fair outcomes
- Leading QA frameworks, identifying improvement opportunities and ensuring assurance aligns with FCA expectations
- Overseeing complaints handling, RCA and reporting in line with FCA and internal standards
- Managing technical training, inductions, CPD and e‑learning to support compliance and customer excellence
- Ensuring ongoing compliance with Consumer Duty reporting and governance requirements
- Working closely with senior stakeholders to support business growth and strategic priorities
What We’re Looking For
- Experience in UK financial services, ideally within commercial insurance
- Proven experience across complaints, QA, training or customer oversight
- Strong understanding of Consumer Duty and FCA regulatory expectations
- Confidence managing teams and influencing stakeholders
- Strong MI and analytical skills, with the ability to turn insight into action
- A proactive, delivery‑focused approach with a passion for customer outcomes
This is a great opportunity to step into a visible, influential role within a growing Commercial insurance business, where customer outcomes genuinely matter. You’ll have the chance to shape how oversight is delivered and make a tangible impact across the organisation.
Customer Oversight Manager in Salford employer: Markerstudy Distribution
Contact Detail:
Markerstudy Distribution Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Oversight Manager in Salford
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that Customer Oversight Manager role.
✨Tip Number 2
Prepare for interviews by researching the company and its values. We want you to show how your experience aligns with their mission, especially around customer outcomes and compliance. Tailor your answers to highlight your understanding of Consumer Duty and FCA expectations.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or mentors to refine your responses. We suggest focusing on your leadership style and how you’ve improved customer journeys in past roles—this will resonate well with the hiring team.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. We recommend mentioning something specific from the interview to keep you fresh in their minds.
We think you need these skills to ace Customer Oversight Manager in Salford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Customer Oversight Manager. Highlight your experience in UK financial services, especially in commercial insurance, and showcase your skills in complaints management and quality assurance.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about customer outcomes and how your background aligns with the responsibilities outlined in the job description. Be genuine and let your personality come through.
Showcase Your Analytical Skills: Since the role requires strong MI and analytical skills, don’t forget to include examples of how you've turned insights into action in your previous roles. This will demonstrate your ability to make data-driven decisions that enhance customer experiences.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Markerstudy!
How to prepare for a job interview at Markerstudy Distribution
✨Know Your Stuff
Make sure you brush up on your knowledge of the UK financial services sector, especially commercial insurance. Familiarise yourself with the latest FCA regulations and Consumer Duty requirements, as these will likely come up during the interview.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in managing teams and influencing stakeholders. Think about specific situations where you've led a project or improved customer outcomes, and be ready to discuss these in detail.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle complaints or improve quality assurance processes. Practise articulating your thought process and the steps you would take to ensure positive customer outcomes.
✨Demonstrate Your Analytical Skills
Since strong MI and analytical skills are crucial for this role, prepare to discuss how you've used data to drive decisions in the past. Bring examples of how you've turned insights into actionable strategies that benefited customer experiences.
