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- Tasks: Support customers with installations, maintenance, and training while ensuring top-notch service.
- Company: Join Markem-Imaje, a leader in innovative automation solutions.
- Benefits: Enjoy a company car, performance bonuses, and growth opportunities in an international setting.
- Why this job: Be part of a dynamic team that values customer satisfaction and ethical standards.
- Qualifications: Experience in technical troubleshooting; a full UK driving license is essential.
- Other info: Field-based role with occasional travel for training and meetings.
The predicted salary is between 30000 - 42000 ÂŁ per year.
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Talent Acquisition Partner (EMEA) at Markem Imaje
The Role:
As Technical Service Engineer you will be a part of our technical service team, providing technical support to our local customers. You will have an opportunity to develop your professional career in a highly professional environment with innovative equipment.
This is a field-based role.
What you will do:
- Perform pre-installations, installations and maintenance activity
- Perform training, both internally and externally where needed
- Complete service reports accurately, noting time confirmation, spare part usage, tasks performed, service product, fault/solution codes, installed base data maintenance (serial number, ink, counter value, functional location), reverse flow, billing block code, billing request confirmation.
- Actively promote and sell M-I service products to our customers, improving the up-time of the application and maximizing M-I sales results in addition to ensuring the highest level of customer satisfaction.
- Work in partnership with the sales teams to assist with sales revenue targets and revenue growth
- Travel to customers site within your regional area along with occasional travel nationally to attend training events and meetings
What you need to have:
- Experience as a Field Service Engineer or Technical Service Engineer in the industrial or manufacturing sectors, with a strong focus on Electrical/Mechanical technical troubleshooting
- Full UK Driving License
- Proven ability to assess technical situations, diagnose issues, and provide proactive, effective solutions
- Skilled in adhering to procedures while efficiently managing time and tasks in a dynamic environment
- Proficient in managing multiple tasks simultaneously without compromising quality
- Certifications in Electrical/Mechanical Engineering, Networking, Software, or related fields are a plus, though not required
- In-depth knowledge of technical products, particularly those similar to MI\’s product range, is an advantage but not essential
What we offer:
- Company car
- Performance based yearly merit increase
- Growth opportunities & international environment
You’ll only be the right candidate if you are aligned to our values and culture:
- Winning through customers
- High ethical standards, openness and trust
- Expectations for results
- Respect and value people
If you believe you match our values and have the experience we’re looking for, then apply! We can’t wait to hear from you.
Seniority level
-
Seniority level
Associate
Employment type
-
Employment type
Full-time
Job function
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Job function
Manufacturing, Engineering, and Customer Service
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Industries
Automation Machinery Manufacturing, Appliances, Electrical, and Electronics Manufacturing, and Industrial Machinery Manufacturing
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Technical Service Engineer employer: Markem-Imaje
Contact Detail:
Markem-Imaje Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Service Engineer
✨Tip Number 1
Familiarise yourself with Markem-Imaje's product range and services. Understanding their offerings will not only help you during the interview but also demonstrate your genuine interest in the role and the company.
✨Tip Number 2
Network with current or former employees of Markem-Imaje on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial for your application.
✨Tip Number 3
Prepare to discuss specific examples from your past experience that showcase your technical troubleshooting skills. Highlighting relevant scenarios where you've successfully resolved issues will make you stand out as a candidate.
✨Tip Number 4
Be ready to demonstrate your ability to work in a dynamic environment. Think of instances where you've managed multiple tasks effectively, as this aligns with the role's requirements and shows your adaptability.
We think you need these skills to ace Technical Service Engineer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Technical Service Engineer position. Tailor your application to highlight relevant experience and skills that match what Markem-Imaje is looking for.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience as a Field Service Engineer or Technical Service Engineer, particularly in electrical and mechanical troubleshooting. Use specific examples to demonstrate your problem-solving abilities and technical knowledge.
Showcase Soft Skills: Markem-Imaje values customer satisfaction and teamwork. Make sure to include examples of how you've successfully worked with customers and collaborated with sales teams in previous roles. Highlight your communication skills and ability to manage multiple tasks effectively.
Craft a Strong Cover Letter: Write a compelling cover letter that not only outlines your qualifications but also reflects your alignment with Markem-Imaje's values. Express your enthusiasm for the role and how you can contribute to their success in providing excellent technical support.
How to prepare for a job interview at Markem-Imaje
✨Know Your Technical Stuff
Brush up on your technical knowledge related to electrical and mechanical troubleshooting. Be prepared to discuss specific examples of how you've diagnosed and resolved issues in previous roles.
✨Demonstrate Customer Focus
Since the role involves providing support to local customers, be ready to share experiences where you prioritised customer satisfaction. Highlight any instances where you went above and beyond to ensure a positive outcome.
✨Showcase Your Training Skills
As training is part of the job, think of examples where you've successfully trained others. Discuss your approach to making complex information accessible and engaging for different audiences.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Practice articulating your thought process when faced with technical challenges, and how you would manage multiple tasks while maintaining quality.
