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- Tasks: Support local customers with installations, maintenance, and training on innovative equipment.
- Company: Join Markem-Imaje, a leader in automation and manufacturing solutions.
- Benefits: Enjoy a company car, performance bonuses, and growth opportunities in an international environment.
- Why this job: Be part of a dynamic team focused on customer satisfaction and technical excellence.
- Qualifications: Experience in field service or technical roles; electrical/mechanical troubleshooting skills preferred.
- Other info: Align with our values of ethics, respect, and customer focus to thrive here.
The predicted salary is between 30000 - 42000 £ per year.
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Talent Acquisition Partner (EMEA) at Markem Imaje
The Role:
As Technical Service Engineer you will be a part of our technical service team, providing technical support to our local customers. You will have an opportunity to develop your professional career in a highly professional environment with innovative equipment.
This is a field-based role.
What you will do:
- Perform pre-installations, installations and maintenance activity
- Perform training, both internally and externally where needed
- Complete service reports accurately, noting time confirmation, spare part usage, tasks performed, service product, fault/solution codes, installed base data maintenance (serial number, ink, counter value, functional location), reverse flow, billing block code, billing request confirmation.
- Actively promote and sell M-I service products to our customers, improving the up-time of the application and maximizing M-I sales results in addition to ensuring the highest level of customer satisfaction.
- Work in partnership with the sales teams to assist with sales revenue targets and revenue growth
- Travel to customers site within your regional area along with occasional travel nationally to attend training events and meetings
What you need to have:
- Experience as a Field Service Engineer or Technical Service Engineer in the industrial or manufacturing sectors, with a strong focus on Electrical/Mechanical technical troubleshooting
- Proven ability to assess technical situations, diagnose issues, and provide proactive, effective solutions
- Skilled in adhering to procedures while efficiently managing time and tasks in a dynamic environment
- Proficient in managing multiple tasks simultaneously without compromising quality
- Certifications in Electrical/Mechanical Engineering, Networking, Software, or related fields are a plus, though not required
- In-depth knowledge of technical products, particularly those similar to MI\’s product range, is an advantage but not essential
What we offer:
- Company car
- Performance based yearly merit increase
- Growth opportunities & international environment
You’ll only be the right candidate if you are aligned to our values and culture:
- Winning through customers
- High ethical standards, openness and trust
- Expectations for results
- Respect and value people
If you believe you match our values and have the experience we’re looking for, then apply! We can’t wait to hear from you.
Seniority level
-
Seniority level
Associate
Employment type
-
Employment type
Full-time
Job function
-
Job function
Manufacturing, Engineering, and Customer Service
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Industries
Automation Machinery Manufacturing, Appliances, Electrical, and Electronics Manufacturing, and Industrial Machinery Manufacturing
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Technical Service Engineer employer: Markem-Imaje
Contact Detail:
Markem-Imaje Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Service Engineer
✨Tip Number 1
Familiarise yourself with Markem-Imaje's product range and services. Understanding their offerings will not only help you during the interview but also demonstrate your genuine interest in the role and the company.
✨Tip Number 2
Network with current or former employees of Markem-Imaje on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can be beneficial for your application.
✨Tip Number 3
Prepare to discuss specific examples from your past experience that showcase your technical troubleshooting skills. Highlight situations where you successfully diagnosed and resolved issues, as this is crucial for a Technical Service Engineer.
✨Tip Number 4
Research common challenges faced by Field Service Engineers in the industrial sector. Being able to speak knowledgeably about these challenges and how you would address them can set you apart from other candidates.
We think you need these skills to ace Technical Service Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as a Field Service Engineer or Technical Service Engineer. Focus on your technical troubleshooting skills and any certifications you may have in Electrical/Mechanical Engineering.
Craft a Compelling Cover Letter: Write a cover letter that showcases your alignment with Markem-Imaje's values, such as customer focus and ethical standards. Mention specific experiences where you've successfully diagnosed issues and provided solutions.
Highlight Relevant Skills: In your application, emphasise your ability to manage multiple tasks and adhere to procedures. Provide examples of how you've maintained high-quality service in dynamic environments.
Show Enthusiasm for the Role: Convey your excitement about the opportunity to work in a field-based role and your eagerness to contribute to customer satisfaction and sales growth. This can set you apart from other candidates.
How to prepare for a job interview at Markem-Imaje
✨Showcase Your Technical Skills
As a Technical Service Engineer, it's crucial to demonstrate your technical expertise. Be prepared to discuss specific troubleshooting scenarios you've encountered in the past and how you resolved them. Highlight any relevant certifications or training that showcase your knowledge in electrical and mechanical systems.
✨Understand the Company’s Products
Familiarise yourself with Markem-Imaje's product range before the interview. Understanding their technology and how it benefits customers will allow you to speak confidently about how you can contribute to their service team and improve customer satisfaction.
✨Emphasise Customer Service Skills
Since this role involves direct interaction with customers, be ready to share examples of how you've provided excellent customer service in previous positions. Discuss how you handle difficult situations and ensure customer satisfaction, as this aligns with the company's values.
✨Prepare Questions for the Interviewer
Having thoughtful questions prepared shows your interest in the role and the company. Ask about the team dynamics, the types of challenges you might face, and opportunities for professional development. This not only helps you gauge if the company is the right fit but also demonstrates your proactive attitude.
