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- Tasks: Provide technical support and maintenance for innovative equipment in the North West.
- Company: Join a leading company focused on customer satisfaction and ethical standards.
- Benefits: Competitive salary, career development, and opportunities for training.
- Why this job: Make a real impact by solving technical challenges and enhancing customer experiences.
- Qualifications: Experience in field service engineering and strong troubleshooting skills required.
- Other info: Dynamic role with travel opportunities and a focus on teamwork.
The predicted salary is between 36000 - 60000 £ per year.
As Technical Service Engineer you will be a part of our technical service team, providing technical support to our local customers. You will have an opportunity to develop your professional career in a highly professional environment with innovative equipment. This is a field-based role covering customers around the North West of England.
What you will do:
- Perform pre-installations, installations and maintenance activity.
- Perform training, both internally and externally where needed.
- Complete service reports accurately, noting time confirmation, spare part usage, tasks performed, service product, fault/solution codes, installed base data maintenance (serial number, ink, counter value, functional location), reverse flow, billing block code, billing request confirmation.
- Actively promote and sell M-I service products to our customers, improving the up-time of the application and maximizing M-I sales results in addition to ensuring the highest level of customer satisfaction.
- Work in partnership with the sales teams to assist with sales revenue targets and revenue growth.
- Travel to customers site within your regional area along with occasional travel nationally to attend training events and meetings.
What you need to have:
- Experience as a Field Service Engineer or Technical Service Engineer in the industrial or manufacturing sectors, with a strong focus on Electrical/Mechanical technical troubleshooting.
- Full UK Driving License.
- Proven ability to assess technical situations, diagnose issues, and provide proactive, effective solutions.
- Skilled in adhering to procedures while efficiently managing time and tasks in a dynamic environment.
- Proficient in managing multiple tasks simultaneously without compromising quality.
- Certifications in Electrical/Mechanical Engineering, Networking, Software, or related fields are a plus, though not required.
- In-depth knowledge of technical products, particularly those similar to MI's product range, is an advantage but not essential.
You’ll only be the right candidate if you are aligned to our values and culture:
- Winning through customers.
- High ethical standards, openness and trust.
- Expectations for results.
- Respect and value people.
If you believe you match our values and have the experience we’re looking for, then apply! We can’t wait to hear from you.
Technical Service Engineer in Nottingham employer: Markem-Imaje
Contact Detail:
Markem-Imaje Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Service Engineer in Nottingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local meetups, and engage with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by practising common technical questions related to Electrical/Mechanical troubleshooting. We recommend doing mock interviews with friends or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! Create a portfolio that highlights your previous projects, installations, and any training you've conducted. This will give potential employers a tangible sense of what you can bring to their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team and aligning with our values.
We think you need these skills to ace Technical Service Engineer in Nottingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a Field Service Engineer or Technical Service Engineer. Focus on your technical troubleshooting skills and any relevant certifications you have, even if they're not required.
Showcase Your Customer Focus: In your application, emphasise your commitment to customer satisfaction. Share examples of how you've improved customer experiences in previous roles, as this aligns with our values at StudySmarter.
Be Clear and Concise: When writing your cover letter, keep it straightforward. Clearly outline why you're a great fit for the role and how your skills match the job description. We appreciate clarity and directness!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, we can’t wait to hear from you!
How to prepare for a job interview at Markem-Imaje
✨Know Your Technical Stuff
Brush up on your technical knowledge related to electrical and mechanical troubleshooting. Be ready to discuss specific examples from your past experiences where you successfully diagnosed and resolved issues. This will show that you can hit the ground running in this role.
✨Showcase Your Customer Service Skills
Since this role is all about providing top-notch support to customers, prepare to share stories that highlight your customer service experience. Think of times when you went above and beyond to ensure customer satisfaction, as this aligns perfectly with their values.
✨Demonstrate Your Time Management Abilities
This job requires juggling multiple tasks efficiently. Be prepared to discuss how you prioritise your workload and manage your time effectively, especially in a dynamic environment. Use specific examples to illustrate your approach.
✨Align with Their Values
Familiarise yourself with the company's values: winning through customers, high ethical standards, and respect for people. During the interview, weave these values into your responses to demonstrate that you’re not just a fit for the role, but also for the company culture.