Looking for a role that will to build upon your IT support experience or to take the next step from a Service Desk or Junior IT Support position into a hands-on Deskside Support role? The Deskside Operations Analyst is responsible for specialised information technology areas performing operational, analytical, and/or technical support functions to maintain and improve the end users experience. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you'll find your fit amongst our global community of optimists and problem-solvers. We're always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs. The Deskside Support Analyst is responsible for providing priority support for escalated end user issues as part of a team of Deskside Analysts. Your role will be to help onsite but also support the wider offices with deskside needs. Your main focus will be on triage of escalated support requests and supporting users in person at the tech bar. Providing Hands and Eyes Support (assistance to network, voice, collaboration teams as required).Provide priority support for user issues that have been raised. Participate in projects within the team and with other IT Teams within the organisation. Supporting the business, contacting the end users encountering challenges for troubleshooting and root cause analysis for accurate assignment and timely resolution. Complete Install, Move, Add, Change activity via a ServiceNow Service Requests. Diagnose and resolve end user network, VPN, Wi-Fi, and LAN access problems and be responsible for the issue. Coordinating SOHO Kit configuration/shipment for existing employees and new starters. Understand principles and practices of ITIL standards. Providing conference room equipment support and upkeep. Provide support for all office hardware – laptops, thin clients, peripherals, printers, etc. Perform PC maintenance, repair, analysis, and testing. Assists in developing documentation for self-service end-user support resources and for team members as an internal information repository and protocol sharing. Support the end user experience by being an ambassador of our environment and enabling them to use the technology. Utilising ServiceNow platform for triage of End User Support ticketsOur must-haves: Experience in supporting Microsoft Managed Desktop - LaptopsExperience with Service NOW and JIRA for tracking of issues and projectsExperience in Microsoft Office (2016, 2019, 2021, or O365)Experience with Cisco WebEx technology and experience in AV conference rooms technology. Proven understanding of MacOS, Windows OS and MS Office products. Up to 20% travel required. Markel Group (NYSE – MKL) a Fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory, and investment operations around the world. A great starting salary plus annual bonus & strong benefits package...25 days paid holiday plus Bank Holidays, with the opportunity to buy/sell extra leaveFantastic company pension scheme, private medical and dental cover, life assurance, travel insurance cover, income protection, season ticket loan as well as other great benefits on offerThere are countless opportunities to learn new skills and develop in your career and we can provide the support needed to do just that! We are also happy to consider candidates who are looking for flexible working patterns. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided with all reasonable accommodations to be able to participate in the job application or interview process and to perform essential job functions if successful. com or call us at 0161 507 5827 to request any accommodations that may be needed. LI-SH1#LI-Hybrid #PlayYourPartUKSummaryLocation: Manchester - UKType: Full time
Service Desk / Remote Support Analyst in Manchester employer: Markel
Markel is an exceptional employer that prioritises employee well-being and professional growth, offering a competitive starting salary of £28,000 along with monthly bonuses and comprehensive benefits. Located in the vibrant city centre of Manchester, our supportive team environment fosters collaboration and success, making it an ideal place for those seeking a rewarding career in insurance sales without the hassle of late shifts.
