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For Companies At a Glance
- Tasks: Lead and inspire a dynamic team to deliver exceptional customer experiences.
- Company: Join Markel Direct, a community of innovators in the insurance industry.
- Benefits: Competitive salary, quarterly bonuses, generous holiday, and strong benefits package.
- Why this job: Make a real impact while developing your leadership skills in a supportive environment.
- Qualifications: Experience in insurance sales and a passion for coaching and performance management.
- Other info: Flexible working patterns and a commitment to diversity and inclusion.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Lead. Motivate. Inspire
If youâre an experienced Team Leader from an insurance call centre, sales, retentions or new business environment â and youâre ready to make a real impact â this is your moment.
At Markel Direct, weâre more than an insurance provider. Weâre a community of problem solvers, innovators and optimists who help people move forward with confidence. And now, our Manchester based contact centre team is looking for an inspiring leader to help elevate performance and shape customer excellence.
The Opportunity
In this pivotal role, youâll partner closely with the Sales Manager to lead, coach and energise our New Business team. Youâll champion performance, nurture talent, and create an environment where your team can thrive â all while collaborating with our Retentions Team Leader to align strategy and drive shared success.
If you love people leadership, customer excellence and creating a highâperforming culture, youâll feel right at home.
What Youâll Be Doing
- Creating a positive, performanceâfocused team culture that delivers brilliant customer experiences
- Managing daily workflow, setting targets, and ensuring SLAs and KPIs are consistently met
- Coaching, developing and motivating consultants to deliver outstanding service
- Monitoring calls and providing constructive feedback to elevate skills and quality
- Managing cases and outbound activity to drive customer satisfaction and revenue
- Playing a key role in recruitment and onboarding of new team members
- Acting as the first point of escalation for complaints and supporting resolution
- Using data to identify trends, training needs and performance opportunities
- Ensuring accuracy in processing and data entry
- Planning resources effectively to meet demand
- Championing compliance, professionalism, customer focus and the Markel style
What Youâll Bring
- Experience in an insurance or FCAâregulated sales environment
- Strong technical understanding of business insurance products
- Knowledge of insurance principles, contracts and obligations
- Exceptional organisational skills and timeâmanagement
- Experience in performance management and coaching
- High attention to detail, with a customerâfirst mindset
- Confident and professional communication skills
- Ability to thrive in a fastâpaced, collaborative environment
- CII qualification (or working towards it)
Who We Are
Markel Corporation (NYSE â MKL) a Fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory and investment operations around the world.
Weâre all about people | We win together | We strive for better | We enjoy the everyday | We think further
Whatâs In It For You
- A great starting salary plus generous quarterly bonus & strong benefits package
- 25 days paid holiday plus Bank Holidays, with the opportunity to buy / sell extra leave
- Fantastic company pension scheme, private medical and dental cover, life assurance, travel insurance cover, income protection, season ticket loan as well as other great benefits on offer
- There are countless opportunities to learn new skills and develop in your career, and we can provide the support needed to do just that!
Are you ready to play your part? Choose 'Apply Now' to fill out our short application, so that we can find out more about you.
Markel celebrates the value of a diverse workforce that brings experience and expertise from a wide variety of backgrounds and life circumstances. Whatever your background, if you feel you meet the requirements of this role then we want to hear from you. We are also happy to consider candidates who are looking for flexible working patterns.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided with all reasonable accommodations to be able to participate in the job application or interview process and to perform essential job functions if successful. Please contact us via email at rec@markel.com or call us at 0161 507 5827 to request any accommodations that may be needed. This includes any alternative formats of any documents or information on how to apply offline.
Contact Centre Team Leader in Manchester employer: Markel
Contact Detail:
Markel Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Contact Centre Team Leader in Manchester
â¨Tip Number 1
Get to know the company culture before your interview. Check out their website and social media to see how they interact with customers and employees. This will help you tailor your answers and show that you're a great fit for their team.
â¨Tip Number 2
Practice your leadership stories! Think of specific examples where you've motivated a team or resolved conflicts. This will help you shine during the interview and demonstrate your experience in a relatable way.
â¨Tip Number 3
Prepare questions to ask at the end of your interview. This shows your interest in the role and helps you gauge if the company is the right fit for you. Ask about their approach to team development or how they measure success in the contact centre.
â¨Tip Number 4
Donât forget to follow up after your interview! A quick thank-you email can keep you top of mind and show your enthusiasm for the role. Plus, itâs a great chance to reiterate why youâd be a perfect fit for their team.
We think you need these skills to ace Contact Centre Team Leader in Manchester
Some tips for your application đŤĄ
Show Your Leadership Skills: When writing your application, make sure to highlight your experience in leading teams. We want to see how you've motivated and inspired others in previous roles, especially in a contact centre or sales environment.
Be Specific About Your Achievements: Use concrete examples to demonstrate your success in meeting targets and improving team performance. We love numbers, so if you can quantify your achievements, do it! It shows us the impact you've made.
Tailor Your Application: Make sure your application speaks directly to the job description. Use similar language and keywords that weâve included, as this shows you understand what weâre looking for and how you fit into our team.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you donât miss out on any important updates from us!
How to prepare for a job interview at Markel
â¨Know Your Stuff
Make sure you brush up on your knowledge of insurance products and principles. Familiarise yourself with the specific offerings of the company, as well as any recent trends in the industry. This will not only show your expertise but also your genuine interest in the role.
â¨Showcase Your Leadership Skills
Prepare examples that highlight your experience in leading teams, coaching, and motivating others. Think about specific situations where youâve successfully managed performance or resolved conflicts. This will demonstrate your ability to inspire and elevate a team.
â¨Be Data-Driven
Since the role involves using data to identify trends and performance opportunities, be ready to discuss how you've used data in previous roles. Bring examples of how youâve leveraged metrics to improve team performance or customer satisfaction.
â¨Ask Insightful Questions
Prepare thoughtful questions that show youâre engaged and interested in the companyâs culture and goals. Inquire about their approach to team development or how they measure success in the contact centre. This will help you stand out as a candidate who is genuinely invested in the role.
