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- Tasks: Lead and develop a top-notch Claims Account Management service while building strong relationships.
- Company: Join Markel, a Fortune 500 company that values integrity and innovation.
- Benefits: Competitive salary, generous holiday, excellent pension, and private medical cover.
- Why this job: Make a real impact in the insurance industry and champion exceptional claims experiences.
- Qualifications: Strong relationship-building skills and understanding of UK claims operations required.
- Other info: Flexible working options and a commitment to diversity and inclusion.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Leeds or Manchester with some National travel. Shape the future of Claims. Lead relationships that really matter! At Markel, Claims is more than a function, it’s a strategic advantage. We’re now looking for a Claims Account Manager Lead to play a pivotal role in elevating our UK Claims proposition, strengthening key relationships, and championing the value of Claims across the market. If you’re commercially minded, relationship driven, and passionate about delivering exceptional claims experiences, this is your opportunity to make a real impact.
The Opportunity: Our UK Claims team is central to the service, products, and reputation we deliver to brokers and clients. We aim to be market‑leading—efficient, creative, proactive, and uncompromising in our integrity. As Claims Account Manager Lead, you’ll join a close‑knit, established team and take a visible, influential role in:
- Leading and developing our Claims Account Management capability
- Acting as a trusted advocate for Claims, both internally and externally
- Ensuring our claims performance, proposition and expertise are recognised, valued and differentiated in the market
This role is about influence, insight and impact, supporting Markel’s ambition to be recognised as the most customer‑focused, agile and value‑adding claims organisation in the UK.
What You’ll Be Doing:
- Lead & Build: Establish and lead a best‑in‑class Claims Account Management service for the UK claims function. Set high standards for engagement, service delivery and partner experience.
- Own Key Relationships: Build, deepen and sustain strong relationships with customers, brokers and strategic partners. Act as a trusted escalation point and advocate for claims service excellence.
- Be Market Facing: Work proactively with brokers, clients and partners to articulate and evolve Markel’s market‑facing claims proposition across all product lines. Ensure claims strategy, capability and performance are clearly understood and valued.
- Champion Claims: Represent Claims across Markel and externally, championing its critical role in customer satisfaction and commercial success.
- Drive Engagement Around Key Clients: Partner with Distribution teams and Senior Underwriters as the claims lead on large and key client initiatives. Organise and lead structured claims review meetings alongside Underwriting and Business Development colleagues.
- Monitor Performance: Track claims metrics, service standards and trends using reports and dashboards. Anticipate issues and ensure consistent, high‑quality engagement throughout the claim lifecycle.
What You’ll Bring: You’ll combine technical credibility, commercial awareness and leadership presence, with the confidence to influence at all levels.
You’ll Need:
- Proven ability to build and maintain effective relationships with brokers, clients and partners
- Strong partner engagement and advocacy skills, internally and externally
- In‑depth understanding of UK claims operations, service delivery and performance measures
- Commercial awareness of the insurance and claims landscape
- A track record of accountability and delivery
- Strong analytical, problem‑solving and decision‑making capability
- Excellent communication and interpersonal skills
- A collaborative, positive and proactive approach
It’s a Bonus If You Have:
- Experience working in a regulated insurance environment
- Professional qualifications or certifications in digital transformation, project management or related fields
Who we are: Markel Corporation (NYSE: MKL) is a Fortune 500 company with more than 60 offices across 20+ countries, specialising in insurance, reinsurance, advisory and investment operations. Our culture is built on:
- Putting people first
- Winning together
- Continually striving for better
- Thinking further
What’s in it for you:
- Competitive salary plus generous annual bonus
- 25 days’ holiday plus bank holidays, with the option to buy or sell extra leave
- Excellent pension scheme
- Private medical and dental cover
- Life assurance, income protection and travel insurance
- Season ticket loan and a range of additional benefits
- Genuine opportunities to learn, develop and progress your career
Ready to make your mark? If you’re excited by the opportunity to lead digital transformation in a business that values integrity, innovation and people, we’d love to hear from you. Apply now to start the conversation.
Markel celebrates the value of a diverse workforce that brings experience and expertise from a wide variety of backgrounds and life circumstances. Whatever your background, if you feel you meet the requirements of this role then we want to hear from you. We are also happy to consider candidates who are looking for flexible working patterns. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided with all reasonable accommodations to be able to participate in the job application or interview process and to perform essential job functions if successful. Please contact us via email at rec@markel.com or call us at 0161 507 5827 to request any accommodations that may be needed. This includes any alternative formats of any documents or information on how to apply offline.
Claims Account Manager Lead in Manchester employer: Markel
Contact Detail:
Markel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Account Manager Lead in Manchester
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn to find folks who work at Markel or in similar roles. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Be prepared for those interviews! Research Markel’s claims strategy and think about how your experience aligns with their goals. Practice answering common questions and have some insightful queries ready to show you’re genuinely interested in making an impact.
✨Tip Number 3
Showcase your achievements! When you get the chance to chat with potential employers, highlight specific examples of how you've built strong relationships or improved claims processes in your previous roles. Numbers and results speak volumes!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team and ready to contribute to Markel’s mission.
We think you need these skills to ace Claims Account Manager Lead in Manchester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in claims management and relationship building. We want to see how your skills align with the role of Claims Account Manager Lead!
Showcase Your Achievements: Don’t just list your responsibilities; share specific examples of how you’ve made an impact in previous roles. We love to see quantifiable results that demonstrate your ability to drive engagement and performance.
Be Authentic: Let your personality shine through in your application. We value a collaborative and positive approach, so don’t hesitate to express your passion for delivering exceptional claims experiences.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This helps us keep track of your application and ensures it reaches the right people quickly!
How to prepare for a job interview at Markel
✨Know Your Claims Inside Out
Before the interview, make sure you have a solid understanding of the UK claims landscape. Familiarise yourself with Markel's claims proposition and be ready to discuss how you can elevate their service. This shows your genuine interest and readiness to contribute.
✨Build Relationships Before You Even Start
Since this role is all about relationship management, think about how you can demonstrate your ability to build strong connections. Prepare examples from your past experiences where you've successfully engaged with brokers or clients, showcasing your advocacy skills.
✨Showcase Your Analytical Skills
Be prepared to discuss how you track and monitor claims performance. Bring examples of how you've used data to drive decisions in previous roles. This will highlight your analytical capabilities and problem-solving skills, which are crucial for this position.
✨Communicate with Confidence
Excellent communication is key in this role. Practice articulating your thoughts clearly and confidently. Think about how you can convey complex information simply, especially when discussing claims strategies or performance metrics. This will help you stand out as a strong candidate.
