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- Tasks: Manage legacy claims and drive customer-focused solutions in a dynamic team.
- Company: Join Markel, a Fortune 500 company with a global presence.
- Benefits: Competitive salary, annual bonus, strong benefits, and 25 days holiday.
- Why this job: Make a meaningful impact while developing your career in a supportive environment.
- Qualifications: Experience in claims management and strong communication skills required.
- Other info: Flexible working patterns available; we celebrate diversity and inclusion.
The predicted salary is between 36000 - 60000 £ per year.
The Special Projects Team (SPT) manages all claims deemed ‘legacy’. Legacy is any discontinued business which has been approved for transfer to SPT. All newly discontinued classes of business are considered for transfer to SPT on an annual basis with consideration given to broker/client expectations, claims location, process, expertise, and capacity. A small number of exceptions exist where the claims will continue to be managed within the respective division.
The purpose of the SPT team is to provide strategy and day to day management of MINT’s legacy business under a simplified process and structure, drive the closure of dormant claims, and identify and actively seek commutation opportunities. As of September 2025, SPT are managing circa 5000 direct and reinsurance claims covering multiple classes of business including Marine, Aviation, Motor, A&H, Property, Banks Liability, Italian Public Officials, etc. for claims emanating from 1992 YOA and post. Standard and complex losses are managed within SPT with no utilisation of a Volume Claims function.
Business Unit overview: The Claims department aim to be market-leaders in the provision of an efficient, cost-effective and professional service to our brokers and clients. Our vision is to be the most customer focused, nimble and value adding claims team in the market. We strive to be pro-active and flexible in the management of claims whilst maintaining our integrity. The claims team works with the underwriting team in order to facilitate close communication and exchange of ideas, and is an integral part of the product and customer service delivered to our clients.
What you’ll be doing:
- Assist with the management of claims emanating from the SPT portfolio with a particular focus on casualty lines with a lean towards professional indemnity and financial lines claims.
- Manage and report on key watchlist claims including attendance at market meetings and liaison with the market and counsel where required.
- Ensure accurate claims management including reserving philosophy and diary management to pro-actively monitor and drive claims performance.
- Identify, monitor, and report on key complex losses to senior management and actuarial department, including identifying any additional losses to be monitored via the watch-list.
- Drive, facilitate and deliver a customer focused approach to claims which is measurable through speed of service and open, honest and personable communications with all brokers and (re)insureds.
- Provide high quality commentary on the weekly movements, monthly and quarterly reports to your management reporting line, highlighting significant new notifications, claim trends or developments.
- Represent Markel at broker and client meetings promoting the Markel Style and MINT Claims Philosophy.
- Carry out any required claim audits and have oversight of the outcome, actions arising and ensuring these are followed up appropriately, actioned and documented.
Key Skills:
- Have a working knowledge of the claims environment and be an experienced claims practitioner with relevant London Market experience.
- Be customer focused, in particular to understand the importance of the quality, clarity and speed of service delivery.
- Experience handling direct and reinsurance claims as well as having strong negotiation skills.
- Professional and comfortable in representing the company at market and client meetings.
- Be a team player and be adaptable to multiple classes of business.
- Embrace, demonstrate and drive the MINT claims philosophy of being “The most customer focused, nimble and value adding claims team in the market”.
- Have strong written and spoken communication skills in the English language.
What’s in it for you?
A great starting salary plus annual bonus & strong benefits package including up to 16% company pension scheme, private medical and dental cover, menopause plan, emergency care benefit (children/pets/dependants), income protection, life assurance, electric car scheme, travel insurance, 25 days paid holiday plus Bank Holidays, with the opportunity to buy/sell extra leave. There are countless opportunities to learn new skills and develop in your career!
Are you ready to play your part? If you’re looking for a place where you can make a meaningful difference, you’ve found it. The work we do at Markel gives people the confidence to move forward, reach their full potential and seize opportunities. You’ll find your fit amongst our diverse global community of optimists and problem-solvers. We’re always pushing each other to think further because we believe that when we strive for better and realise our potential, we can help others reach theirs.
Join us and play your part in something special!
Senior Claims Adjuster – SPT in London employer: Markel
Contact Detail:
Markel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Claims Adjuster – SPT in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who might have insights into the SPT team. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for interviews by understanding the claims environment inside out. Brush up on your knowledge of casualty lines and be ready to discuss how you can drive a customer-focused approach in your role.
✨Tip Number 3
Showcase your negotiation skills! Be ready to share examples of how you've successfully managed complex claims or broker relationships in the past. This will highlight your fit for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our awesome team at Markel.
We think you need these skills to ace Senior Claims Adjuster – SPT in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Claims Adjuster role. Highlight your relevant experience in claims management, especially in casualty lines and professional indemnity. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about claims management and how you embody our values at StudySmarter. Keep it concise but impactful – we love a good story!
Showcase Your Communication Skills: Since strong written communication is key for this role, make sure your application is clear and well-structured. We appreciate clarity and professionalism, so proofread your documents to avoid any typos or errors.
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s quick and easy, and it helps us keep track of your application. Plus, we can’t wait to learn more about you!
How to prepare for a job interview at Markel
✨Know Your Claims Inside Out
Before the interview, make sure you have a solid understanding of the claims environment, especially in relation to casualty lines and professional indemnity. Brush up on your knowledge of legacy claims and be ready to discuss specific examples from your experience that demonstrate your expertise.
✨Showcase Your Customer Focus
Since the role emphasises a customer-focused approach, prepare to share instances where you've gone above and beyond for clients or brokers. Highlight how your actions led to improved service delivery and client satisfaction, as this aligns perfectly with the company's vision.
✨Be Ready for Complex Scenarios
Expect questions about managing complex losses and how you would handle them. Think through some challenging cases you've dealt with in the past and be prepared to explain your thought process, decision-making, and the outcomes. This will show your ability to think critically under pressure.
✨Communicate Clearly and Confidently
Strong communication skills are key for this role, especially when representing the company at meetings. Practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend to refine your delivery and ensure you come across as professional and personable.
