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- Tasks: Lead and improve the IT Change Management process to make a real impact.
- Company: Join Markel, a Fortune 500 company with a global community of optimists.
- Benefits: Enjoy competitive salary, 25 days holiday, and strong benefits package.
- Why this job: Make meaningful changes in IT while developing your career in a supportive environment.
- Qualifications: Experience in IT Change Management and ITIL certification required.
- Other info: Flexible working patterns and opportunities for continuous learning.
The predicted salary is between 36000 - 60000 £ per year.
Looking for a role that will have a significant impact in IT? We are looking for an individual who will be responsible for overseeing, leading and improving the IT Change Management process.
If you’re looking for a place where you can make a meaningful difference, you’ve found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you’ll find your fit amongst our global community of optimists and problem-solvers. We’re always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs. Join us and play your part in something special!
The opportunity: We are seeking an experienced and detailed ITSM Change Manager to join our IT Service Management team. The Change Manager will ensure that all changes to IT services are planned, evaluated, and completed in a controlled and efficient manner. The ideal candidate will have a strong understanding of ITIL processes, excellent communication skills, and work collaboratively in a global environment.
What you’ll be doing:
- Responsible for leading all aspects of the end-to-end IT Change Management process, including the development, documentation, and enforcement of policies to ensure compliance with ITIL standards, audit requirements, and organizational guidelines.
- Review and assess the impact, risk, and benefits of proposed changes to IT services, ensuring alignment with business objectives.
- Work closely with IT teams, stakeholders, and business units to coordinate the planning, testing, implementation, and validation of changes.
- Lead Change Advisory Board meetings using CAB Workbench and ensuring that all changes are properly evaluated and approved by relevant stakeholders.
- Maintain comprehensive documentation of change requests, approvals, implementation plans, and post-implementation reviews.
- Proactively find opportunities for process improvements within Change Management and create improvement stories for the backlog ready for development and complete the UAT testing.
- Provide clear and timely communication to stakeholders regarding change schedules, potential impacts, and outcomes.
- Be responsible for the forward schedule of change, and the release calendar.
- Facilitate post-implementation review meetings with support teams and change owners to audit failed, emergency and expedited changes.
- Collaborate closely with the Configuration Manager to ensure all changes to configuration items are recorded in the CMDB and work with the Incident Managers to ensure that changes are implemented without causing disruption to IT services.
- Ensure that all changes follow regulatory requirements and internal controls.
Our must-haves:
- Experience in IT Change Management or a related IT Service Management role.
- Experienced in using multiple risk models and demonstrated experience of working with scalable change processes and driving adoption.
- ITIL v3 or ITIL 4 Foundation certification is required; advanced ITIL certifications are a plus.
- Experienced working with the IT Change Management Module in ServiceNow and implementing standard processes.
- Experience working in a project-based environment (Scrum, Kanban, or similar agile frameworks), with the ability to identify process improvements, document user stories, and perform user acceptance testing (UAT).
- Proficient knowledge in IT infrastructure, software development, and IT operations.
- Ability to assess complex IT changes and their potential impact on business operations.
- Excellent verbal and written communication skills, with the ability to convey technical concepts to non-technical stakeholders.
- Demonstrated examples of driving automation of the process for efficiency.
- Proficiency in IT service management software (e.g., ServiceNow, BMC Remedy).
- Experience in a large enterprise environment or in a regulated industry.
- Ability and experience of working in a global environment.
What’s in it for you:
- A great starting salary plus annual bonus & strong benefits package.
- 25 days paid holiday plus Bank Holidays, with the opportunity to buy/sell extra leave.
- Fantastic company pension scheme, private medical and dental cover, life assurance, travel insurance cover, income protection, season ticket loan as well as other great benefits on offer.
- There are countless opportunities to learn new skills and develop in your career and we can provide the support needed to do just that!
Markel celebrates the value of a diverse workforce that brings experience and expertise from a wide variety of backgrounds and life circumstances. Whatever your background, if you feel you meet the requirements of this role then we want to hear from you. We are also happy to consider candidates who are looking for flexible working patterns.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided with all reasonable accommodations to be able to participate in the job application or interview process and to perform essential job functions if successful. Please contact us via email at rec@markel.com or call us at 0161 507 5827 to request any accommodations that may be needed.
IT Change Manager in London employer: Markel
Contact Detail:
Markel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Change Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work at Markel or similar companies. A friendly chat can open doors and give you insider info on the company culture and what they really value in a Change Manager.
✨Tip Number 2
Prepare for the interview by brushing up on ITIL processes and change management best practices. Be ready to share specific examples of how you've successfully led change initiatives in the past. This will show that you’re not just familiar with the theory but have real-world experience.
✨Tip Number 3
Don’t forget to showcase your communication skills! During interviews, practice explaining complex IT concepts in simple terms. This is crucial for a role where you'll be liaising with both technical teams and non-technical stakeholders.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the Markel team. Let’s get you that job!
We think you need these skills to ace IT Change Manager in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in IT Change Management. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Skills: Don’t just list your qualifications; give examples of how you've applied your ITIL knowledge and change management skills in previous roles. We want to see how you can make a meaningful difference!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language to convey your ideas, especially when discussing technical concepts, so we can easily see your communication skills.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process.
How to prepare for a job interview at Markel
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL processes before the interview. Be ready to discuss how you've applied these principles in past roles, especially in Change Management. This will show that you understand the framework and can lead the Change Management process effectively.
✨Prepare for Scenario Questions
Expect to be asked about specific scenarios related to change management. Think of examples where you've assessed risks, communicated changes, or led a Change Advisory Board meeting. Having concrete examples will demonstrate your experience and problem-solving skills.
✨Showcase Your Communication Skills
Since this role requires excellent communication with both technical and non-technical stakeholders, practice explaining complex IT concepts in simple terms. You might even want to prepare a few examples of how you've successfully communicated changes in the past.
✨Highlight Process Improvement Initiatives
Be ready to discuss any process improvements you've implemented in previous roles. This could include automation of processes or enhancements to existing workflows. Showing that you're proactive about improving efficiency will resonate well with the interviewers.
