At a Glance
- Tasks: Manage customer relationships and improve operational efficiency in disbursements.
- Company: Join Markel, a Fortune 500 company with a global community of optimists.
- Benefits: Competitive salary, annual bonus, 25 days holiday, and strong benefits package.
- Other info: Flexible working patterns and commitment to diversity and inclusion.
- Why this job: Make a meaningful impact while developing your career in a supportive environment.
- Qualifications: Strong relationship-building skills and ability to manage multiple priorities.
The predicted salary is between 30000 - 30000 £ per year.
Looking for a role that will have a meaningful impact in customer relationships and Finance? We are looking for an individual to be the primary interface between the Disbursements department and our internal and external customers. If you’re looking for a place where you can make a meaningful difference, you’ve found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you’ll find your fit amongst our global community of optimists and problem-solvers.
The opportunity: This position is responsible for owning the service expectations for disbursement-related activities, being the first point of contact for Markel internal customers and suppliers, and meeting with key customers to identify operational or service-related issues or improvements which need addressing to maximize operational efficiency.
What you’ll be doing:
- Represent the Disbursements function by challenging business and process owners in a positive and proactive manner to collaboratively improve operational efficiency.
- Provide day-to-day guidance and troubleshooting support.
- Accountable as key person for escalation of disbursements’ related issues.
- Manage relationships with key business contacts.
- Implement effective communication mechanisms to meet customer and supplier expectations.
- Work with peers to shape, drive and deliver the team’s operational and strategic goals.
- Understand customer needs and develop plans to quickly and effectively address them.
- Identify and resolve complex business problems that require in-depth analysis and judgment to develop solutions.
- Use technology to best leverage available resources and complete tasks in the most efficient and effective manner.
- Participate in business projects, as they arise.
- Collaborate with teammates and initiate ideas with management to identify, design, and implement process improvements for greater efficiency and effectiveness.
Our must-haves:
- Ability to build and maintain credible, trusted relationships.
- Comfortable engaging with senior stakeholders and navigating differing priorities.
- Skilled at expectation-setting and boundary enforcement without damaging trust.
- Acts as a consistent “face of the service”.
- Strong analytical and systems thinking skills.
- Ability to identify and manage risks and issues.
- Ability to influence without direct authority.
- Ability to manage multiple priorities.
- Detail-oriented with strong organizational skills and ability to multi-task.
- High degree of flexibility and responsiveness to change in a fast-paced environment.
- Strong customer focus and judgment.
- Strong desire for continuous improvement.
Who we are: Markel Group (NYSE – MKL) a Fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory, and investment operations around the world.
What’s in it for you? A great starting salary plus annual bonus & strong benefits package… 25 days paid holiday plus Bank Holidays, with the opportunity to buy/sell extra leave. Fantastic company pension scheme, private medical and dental cover, life assurance, travel insurance cover, income protection, season ticket loan as well as other great benefits on offer. There are countless opportunities to learn new skills and develop in your career and we can provide the support needed to do just that!
Are you ready to play your part? Choose ‘Apply Now’ to fill out our short application, so that we can find out more about you.
Markel celebrates the value of a diverse workforce that brings experience and expertise from a wide variety of backgrounds and life circumstances. Whatever your background, if you feel you meet the requirements of this role then we want to hear from you. We are also happy to consider candidates who are looking for flexible working patterns.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided with all reasonable accommodations to be able to participate in the job application or interview process and to perform essential job functions if successful.
Customer Relationship Manager, Disbursements in London employer: Markel
At Markel, we pride ourselves on being an exceptional employer that fosters a collaborative and inclusive work culture. As a Customer Relationship Manager in our Disbursements department, you will enjoy a competitive salary, a robust benefits package, and ample opportunities for professional growth within a global community dedicated to making a meaningful impact. Join us in a dynamic environment where your contributions are valued, and together we can drive operational excellence while supporting each other's development.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Relationship Manager, Disbursements in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Markel on LinkedIn. Ask them about their experiences and any tips they might have for landing the Customer Relationship Manager role. Personal connections can give you insights that a job description just can't.
✨Tip Number 2
Prepare for the interview by understanding the company culture. Markel values optimism and problem-solving, so think of examples from your past where you've demonstrated these traits. Show them how you can fit into their global community!
✨Tip Number 3
Practice your communication skills! As a Customer Relationship Manager, you'll need to engage with various stakeholders. Role-play common scenarios with a friend to boost your confidence and refine your approach before the big day.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of the Markel team. Let’s get you that interview!
We think you need these skills to ace Customer Relationship Manager, Disbursements in London
Some tips for your application 🫡
Show Your Customer Focus:Make sure to highlight your experience in building and maintaining relationships. We want to see how you've made a difference for customers in the past, so share specific examples that showcase your customer-centric approach.
Be Proactive:In your application, demonstrate your ability to identify issues before they become problems. We love candidates who can think ahead and suggest improvements, so don’t hesitate to mention any initiatives you’ve taken in previous roles.
Tailor Your Application:Take the time to customise your application to fit the role. Use the job description as a guide and align your skills and experiences with what we’re looking for. This shows us that you’re genuinely interested in the position!
Keep It Clear and Concise:When writing your application, clarity is key! We appreciate well-structured responses that get straight to the point. Avoid jargon and keep your language simple, so we can easily understand your qualifications and enthusiasm.
How to prepare for a job interview at Markel
✨Know Your Customer Relationship Skills
Make sure you can articulate your experience in building and maintaining relationships. Think of specific examples where you've successfully navigated complex stakeholder dynamics or resolved issues, as this will show your ability to manage expectations and influence without authority.
✨Demonstrate Analytical Thinking
Prepare to discuss how you've tackled multi-dimensional business problems in the past. Bring examples that highlight your analytical skills and how you've used data to drive decisions or improvements, as this aligns perfectly with the role's requirements.
✨Showcase Your Flexibility
Be ready to talk about times when you've had to adapt quickly to changes in a fast-paced environment. Highlight your organisational skills and how you manage multiple priorities, as this will resonate well with the team’s need for responsiveness.
✨Engage with Enthusiasm
During the interview, express your passion for customer service and continuous improvement. Show that you’re not just looking for a job, but a place where you can make a meaningful impact, which is exactly what Markel is all about!
