Claims Governance Lead in London

Looking for a role that will have a meaningful impact on Claims Governance? If you’re looking for a place where you can make a meaningful difference, you’ve found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you’ll find your fit amongst our global community of optimists and problem-solvers. We’re always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs.

The opportunity: We are seeking a highly skilled Claims Governance Lead to strengthen governance, oversight, and control across our global London Market Claims function. This is a key role within London Market Operations, supporting a diverse claims portfolio spanning company market and Lloyd’s of London business. As part of the Governance & Delegated Authority team, you will work closely with senior leaders, claims teams across multiple regions, and key stakeholders including the Office of the CUO and Compliance. This role is ideal for someone who thrives in a regulated environment, enjoys shaping frameworks, and brings a proactive, solutions-focused approach.

What you’ll be doing:

• Ensure compliance with claims and delegated claims standards, leading the annual review and attestation process.
• Lead Lloyd’s claims relationship management, including oversight of the Claims Management Principle under the Lloyd’s Principles for Doing Business.
• Lead the year-end claims financial audit and support internal audits of claims processes and controls.
• Maintain and enhance processes to ensure compliance with LIC claims handling guidelines.
• Strengthen the claims control framework, including peer review, Medicare reporting, and other key controls.
• Lead core governance activities with Claims Leadership, including the annual claims manual review and authority matrix updates.
• Monitor regulatory developments and act as the governance representative for the London Market Claims team.

Our must-haves:

• Have extensive governance experience, preferably with claims knowledge and/or technical experience.
• Have a good working knowledge of the Lloyd’s and London market frameworks.
• Strong stakeholder management capabilities with a pro-active approach to process reviews and oversight of risk control frameworks.
• An understanding of the consumer duty framework as well as experience handling regulator expectations.
• Have people management skills and demonstrate the ability to develop and provide clear instructions and training.

What’s in it for you?

• A great starting salary plus annual bonus & strong benefits package.
• 25 days paid holiday plus Bank Holidays, with the opportunity to buy/sell extra leave.
• Fantastic company pension scheme, private medical and dental cover, life assurance, travel insurance cover, income protection, season ticket loan as well as other great benefits on offer.
• There are countless opportunities to learn new skills and develop in your career and we can provide the support needed to do just that.

Are you ready to play your part? Choose 'Apply Now' to fill out our short application, so that we can find out more about you. Markel celebrates the value of a diverse workforce that brings experience and expertise from a wide variety of backgrounds and life circumstances. Whatever your background, if you feel you meet the requirements of this role then we want to hear from you. We are also happy to consider candidates who are looking for flexible working patterns.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided with all reasonable accommodations to be able to participate in the job application or interview process and to perform essential job functions if successful.