At a Glance
- Tasks: Manage legacy claims and drive customer-focused service in a dynamic team.
- Company: Join Markel, a Fortune 500 company with a diverse global community.
- Benefits: Competitive salary, annual bonus, strong benefits, and 25 days holiday.
- Other info: Flexible working patterns available; we celebrate diversity and inclusion.
- Why this job: Make a meaningful impact while developing your career in a supportive environment.
- Qualifications: Experience in claims management and strong communication skills required.
The predicted salary is between 35000 - 45000 € per year.
The Special Projects Team (SPT) manages all claims deemed ‘legacy’. Legacy is any discontinued business which has been approved for transfer to SPT. All newly discontinued classes of business are considered for transfer to SPT on an annual basis with consideration given to broker/client expectations, claims location, process, expertise, and capacity. A small number of exceptions exist where the claims will continue to be managed within the respective division.
The purpose of the SPT team is to provide strategy and day to day management of MINT’s legacy business under a simplified process and structure, drive the closure of dormant claims, and identify and actively seek commutation opportunities. As of March 2026, SPT are managing over 4,000 claims covering multiple classes of business including Marine, Aviation, Motor, A&H, Property, Professional Liability, Medmal, Whole account and General Reinsurance, Casualty Reinsurance, Space etc. for claims emanating from 1993 YOA and post.
Who we are:
Business Unit overview: The Claims department aim to be market-leaders in the provision of an efficient, cost-effective and professional service to our brokers and clients. Our vision is to be the most customer focused, nimble and value adding claims team in the market. We strive to be pro-active and flexible in the management of claims whilst maintaining our integrity. The claims team works with the underwriting team in order to facilitate close communication and exchange of ideas, and is an integral part of the product and customer service delivered to our clients.
Part of Markel Group (NYSE – MKL) a Fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory, and investment operations around the world.
What you’ll be doing:
- Assist with the management of claims within the SPT portfolio with a particular focus on Reinsurance Casualty.
- Report on key watchlist claims including attendance at market meetings and liaison with the market practitioners and counsel where required.
- Ensure accurate claims management and oversight, ensuring adherence to our reserving philosophy and diary management protocol to pro-actively drive claims performance.
- Identify, monitor, and report on key complex losses to senior management.
- Assist with the management of other SPT claims as and where required.
- Drive, facilitate and deliver a customer focused approach to claims which is measurable through speed of service and open, honest and personable communications with all brokers and (re)insureds.
- Provide high quality commentary on the weekly movements, monthly and quarterly reports to your management reporting line, highlighting significant new notifications, claim trends or developments.
- Represent Markel at broker and client meetings promoting the Markel Style and MINT Claims Philosophy.
- Potential for involvement in claim audits and resolution of identified actions.
- Attend team broker meetings to support delivery of a more customer focused and value adding service.
- Support delivery of the team’s Key Performance Indicators.
Key Skills:
- Have a working knowledge of the claims environment and be an experienced claims practitioner with relevant London Market experience and using ECF.
- Be customer focused, in particular to understand the importance of the quality, clarity and speed of service delivery.
- Experience handling direct and reinsurance claims as well as having strong negotiation skills.
- Professional and comfortable in representing the company at market and client meetings.
- Must be a team player and be adaptable to multiple classes of business and objectives.
- Embrace adherence to Markel International’s claims philosophy of being “The most customer focused, nimble and value adding claims team in the market”.
- Have strong written and spoken communication skills.
- Possess strong independent organisational skills.
- Have strong IT (Microsoft Office) skills including Word, Excel and Outlook.
What’s in it for you?
A great starting salary plus annual bonus & strong benefits package… Up to 16% company pension scheme, Private medical and dental cover, Menopause plan, emergency care benefit (children/Pets/dependants), Income protection, Life assurance, electric car scheme, travel insurance, 25 days paid holiday plus Bank Holidays, with the opportunity to buy/sell extra leave. As well as other great benefits on offer there are countless opportunities to learn new skills and develop in your career!
Are you ready to play your part? If you’re looking for a place where you can make a meaningful difference, you’ve found it. The work we do at Markel gives people the confidence to move forward, reach their full potential and seize opportunities. You’ll find your fit amongst our diverse global community of optimists and problem-solvers. We’re always pushing each other to think further because we believe that when we strive for better and realise our potential, we can help others reach theirs.
Join us and play your part in something special! Choose ‘Apply Now’ to fill out our short application, so that we can find out more about you.
At Markel we are all about the people, celebrating the value of a diverse workforce that brings experience and expertise from a wide variety of backgrounds and life circumstances. Whatever your background, if you feel you meet the requirements of this role then we want to hear from you. We are also happy to consider candidates who are looking for flexible working patterns.
We will ensure that individuals are provided with any reasonable accommodations to be able to participate in the job application or interview process and to perform essential job functions if successful. Please contact us via email at rec@markel.com or call us at 0161 507 5827 to request any accommodations or adjustments that may be needed, including alternative formats of documents or information on how to apply offline.
Claims Adjuster in London employer: Markel
At Markel, we pride ourselves on being an exceptional employer, offering a dynamic work culture that values collaboration and innovation. Our employees benefit from a competitive salary, comprehensive benefits package, and ample opportunities for professional growth within a supportive environment. Located in the heart of the London Market, our team is dedicated to delivering outstanding service while fostering a diverse and inclusive workplace where every individual can thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Claims Adjuster in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at Markel or similar companies. Attend events, join online forums, and don’t be shy about asking for informational interviews. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for your interviews by researching the company culture and values. Markel is all about being customer-focused and striving for better, so think of examples from your past experiences that showcase these qualities. Show them you’re not just a fit for the role, but for the team too!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online resources to refine your answers. Focus on articulating your experience with claims management and how you can contribute to the SPT’s goals. Confidence is key!
✨Tip Number 4
Don’t forget to follow up after your interviews! A simple thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Claims Adjuster in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Claims Adjuster role. Highlight your relevant experience in claims management and any specific skills that align with what we’re looking for, like strong communication and negotiation skills.
Showcase Your Customer Focus:We’re all about being customer-focused, so don’t forget to mention any past experiences where you’ve gone above and beyond for clients or brokers. This will show us you understand the importance of quality service delivery.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon unless it’s relevant to the role. We appreciate clarity as much as you do!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Markel
✨Know Your Claims Stuff
Make sure you brush up on your knowledge of the claims environment, especially in relation to reinsurance and casualty. Familiarise yourself with the types of claims the Special Projects Team manages, as well as the key processes involved. This will show that you're not just interested in the role but also understand the nuances of the business.
✨Show Off Your Customer Focus
Since the team prides itself on being customer-focused, be prepared to discuss how you've delivered excellent service in past roles. Think of specific examples where you’ve gone above and beyond for clients or brokers, and how you maintained clear communication throughout the process.
✨Be a Team Player
The role requires collaboration with various teams, so highlight your experience working in a team environment. Share stories that demonstrate your adaptability and how you’ve contributed to team success, especially in managing complex claims or projects.
✨Prepare for Market Representation
As you'll be representing Markel at broker and client meetings, practice articulating the company's values and claims philosophy. Be ready to discuss how you would promote these values in your interactions, and think about how you can contribute to building strong relationships in the market.
