At a Glance
- Tasks: Assist with handling claims and support the SPT team in daily operations.
- Company: Join Markel, a Fortune 500 company with a focus on customer service.
- Benefits: Great salary, annual bonus, strong benefits, and 25 days holiday.
- Other info: Flexible working patterns available; diverse workforce celebrated.
- Why this job: Make a meaningful difference while developing your skills in a supportive environment.
- Qualifications: Basic understanding of claims and good communication skills required.
The predicted salary is between 30000 - 40000 € per year.
The Special Projects Team (SPT) manages all claims deemed ‘legacy’. Legacy is any discontinued business which has been approved for transfer to SPT. All newly discontinued classes of business are considered for transfer to SPT on an annual basis with consideration given to broker/client expectations, claims location, process, expertise, and capacity. A small number of exceptions exist where the claims will continue to be managed within the respective division. The purpose of the SPT team is (i) to provide strategy and day to day management of MINT’s legacy business under a simplified process and structure, (ii) to drive the closure of dormant claims, and (iii) to identify and actively seek commutation opportunities. As of March 2026, SPT are managing over 4,000 claims covering multiple classes of business including Marine, Aviation, Motor, A&H, Property, Professional Liability, Medmal, Whole account and General Reinsurance, Casualty Reinsurance, Space etc. for claims emanating from 1993 YOA and post.
Who we are:
Business Unit overview: The Claims department aim to be market-leaders in the provision of an efficient, cost-effective and professional service to our brokers and clients. Our vision is to be the most customer focused, nimble and value adding claims team in the market. We strive to be pro-active and flexible in the management of claims whilst maintaining our integrity. The claims team works with the underwriting team in order to facilitate close communication and exchange of ideas, and is an integral part of the product and customer service delivered to our clients. Part of Markel Group (NYSE – MKL) a Fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory, and investment operations around the world.
What you’ll be doing:
- Assist with the handling of non-complex SPT claims while developing knowledge and experience within the claims process.
- Assist with the production of loss runs, manage statistics, complete diaries, process closures, process payments and provide support with and monitoring of claims allocation across the team.
- Provide administrative and day‑to‑day support to the SPT team.
- Embrace and support the delivery of a customer focused claims service, contributing to timely responses and clear, professional communication with brokers and (re)insureds.
- Assist with the collection and analysis of Key Performance Indicator (KPI) data, helping the team monitor performance and meet agreed targets.
- Support Management in project activity to successfully drive and achieve our objectives with potential to attend broker and client meetings in a supporting capacity, promoting the Markel Style and the Markel International Claims Philosophy.
Key Skills:
- Have a basic understanding of the claims environment, with some exposure to claims handling desirable. London Market experience and familiarity with ECF would be an advantage but are not essential.
- Be customer focused, with an awareness of the importance of clear communication, accuracy, and timely service delivery.
- Support the handling of direct and reinsurance claims, developing knowledge and experience under the guidance of other team members.
- Assist with representing the company at market and client meetings alongside more experienced colleagues.
- Be a team player, willing to support colleagues and adapt to working across different classes of business as required.
- Demonstrate a willingness to embrace and learn Markel International’s claims philosophy of being “the most customer focused, nimble and value‑adding claims team in the market.”
- Have good written and verbal communication skills.
- Show good organisational skills and the ability to manage tasks with support and direction.
- Possess good IT skills, with a working knowledge of Microsoft Office applications including Word, Excel, and Outlook, and an awareness of emerging AI enabled tools to support efficiency and data analysis.
What’s in it for you?
A great starting salary plus annual bonus & strong benefits package… Up to 16% company pension scheme, Private medical and dental cover, Menopause plan, emergency care benefit (children/Pets/dependants) Income protection, Life assurance, electric car scheme, travel insurance 25 days paid holiday plus Bank Holidays, with the opportunity to buy/sell extra leave. As well as other great benefits on offer there are countless opportunities to learn new skills and develop in your career!
Are you ready to play your part?
If you’re looking for a place where you can make a meaningful difference, you’ve found it. The work we do at Markel gives people the confidence to move forward, reach their full potential and seize opportunities. You’ll find your fit amongst our diverse global community of optimists and problem-solvers. We’re always pushing each other to think further because we believe that when we strive for better and realise our potential, we can help others reach theirs. Join us and play your part in something special!
Choose ‘Apply Now’ to fill out our short application, so that we can find out more about you. At Markel we are all about the people, celebrating the value of a diverse workforce that brings experience and expertise from a wide variety of backgrounds and life circumstances. Whatever your background, if you feel you meet the requirements of this role then we want to hear from you. We are also happy to consider candidates who are looking for flexible working patterns.
We will ensure that individuals are provided with any reasonable accommodations to be able to participate in the job application or interview process and to perform essential job functions if successful. Please contact us via email at rec@markel.com or call us at 0161 507 5827 to request any accommodations or adjustments that may be needed, including alternative formats of documents or information on how to apply offline.
Claim Adjuster in London employer: Markel
At Markel, we pride ourselves on being an exceptional employer, offering a supportive and dynamic work environment where employees can thrive. With a strong focus on professional development, our Claims department provides numerous opportunities for growth and learning, all while enjoying a competitive salary and comprehensive benefits package. Located in the heart of London, our diverse team fosters a culture of collaboration and innovation, ensuring that every member feels valued and empowered to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Claim Adjuster in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at Markel. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for interviews by researching the company culture and values. Markel is all about being customer-focused and nimble, so think of examples from your past experiences that showcase these traits.
✨Tip Number 3
Practice your communication skills! Since clear communication is key in claims handling, try role-playing common interview questions with a friend to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Markel team.
We think you need these skills to ace Claim Adjuster in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant experience in claims handling. We want to see how your skills align with the role of a Claim Adjuster, so don’t hold back on showcasing your strengths!
Show Your Customer Focus:Since we’re all about being customer-focused, make sure to include examples of how you've provided excellent service in previous roles. This will help us see that you understand the importance of clear communication and timely responses.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and ensure your key points stand out. This will make it easier for us to see why you’d be a great fit for our team!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just hit ‘Apply Now’ and let’s get started!
How to prepare for a job interview at Markel
✨Know Your Claims Basics
Before the interview, brush up on your understanding of the claims environment. Familiarise yourself with key terms and processes related to legacy claims, as this will show your genuine interest in the role and help you engage in meaningful discussions.
✨Showcase Your Customer Focus
Prepare examples that demonstrate your customer service skills. Think about times when you provided clear communication or resolved issues effectively. This aligns perfectly with the company's vision of being customer-focused and will highlight your fit for the team.
✨Be Ready to Discuss Teamwork
Since the role requires collaboration, be prepared to talk about your experiences working in teams. Share specific instances where you supported colleagues or adapted to different roles, showcasing your ability to be a team player.
✨Demonstrate Your Organisational Skills
Think of examples that illustrate your organisational abilities. Whether it’s managing tasks or handling multiple responsibilities, showing that you can stay organised under pressure will resonate well with the interviewers, especially in a fast-paced claims environment.
