At a Glance
- Tasks: Support IT operations with data analytics and drive improvements for efficiency.
- Company: Join Markel, a Fortune 500 company with a global community of optimists.
- Benefits: Competitive salary, annual bonus, 25 days holiday, and strong benefits package.
- Other info: Flexible working patterns and a commitment to diversity and inclusion.
- Why this job: Make a meaningful impact on strategic decisions and enhance your career.
- Qualifications: Experience in ITSM tooling, data analysis, and excellent communication skills.
The predicted salary is between 40500 - 49500 £ per year.
Looking for a role that will have a meaningful impact on the strategic underwriting decisions our business makes? The Business Systems Analyst is responsible for supporting IT Operations by performing a range of operational and analytical activities as well as driving improvements across the team that all contribute to the team’s efficiency and effectiveness.
What part will you play? If you’re looking for a place where you can make a meaningful difference, you’ve found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you’ll find your fit amongst our global community of optimists and problem-solvers. We’re always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs. Join us and play your part in something special!
The opportunity: For a data driven candidate this 12-month FTC role will be responsible for providing support across all of IT Service Operations for both data insight, performance quality, and improvements. Your main focus will be on data analytics, ensuring ITSM processes are performing and playing a key role in driving improvements to drive quality and efficiency.
What you’ll be doing:
- Ability to create ad-hoc reports to support IT operations (experience of either using performance analytics in ServiceNow or Power BI).
- Driving small improvements projects, assist in creating the user stories and drive delivery.
- Co-ordinating Europe and APAC service improvement plans, and keeping stakeholders informed of progress.
- Create the monthly scorecard, and co-ordinate across the function for performance insights.
- Co-ordinate with deskside to process hardware orders and track inventory.
- Track our compliance on IT Controls and co-ordinate monthly calls to review.
- Monitor the quality of incident and service request handling.
- Identify patterns of recurring issues, propose improvements, and collaborate with the team to implement best practices for timely and accurate issue resolution.
Our must-haves:
- Experience of ITSM Tooling and Data Dashboard Tooling (Preferred ServiceNow / Performance Analytics).
- Extensive data analysis skills, for a broad range of operational tasks.
- Practical experience in an IT Operations environment.
- Use of Jira and backlog management.
- Detail Orientated, Analytical and Data Driven.
- General Knowledge of IT Asset Management processes.
- Good experience of Microsoft office tools.
- Strong ability with MS Excel and MS PowerPoint.
- Excellent verbal and written communication skills, with the ability to interact effectively with both technical and non-technical stakeholders.
- Experience in driving delivery of improvements and continual improvement mindset and high levels of customer focus.
- Previous IT Background, ideally in Service Operations or IT Service Management experience.
Who we are: Markel Group (NYSE – MKL) a Fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory, and investment operations around the world.
We’re all about people | We win together | We strive for better | We enjoy the everyday | We think further.
What’s in it for you? A great starting salary plus annual bonus & strong benefits package… 25 days paid holiday plus Bank Holidays, with the opportunity to buy/sell extra leave. Fantastic company pension scheme, private medical and dental cover, life assurance, travel insurance cover, income protection, season ticket loan as well as other great benefits on offer. There are countless opportunities to learn new skills and develop in your career and we can provide the support needed to do just that!
Are you ready to play your part? Choose ‘Apply Now’ to fill out our short application, so that we can find out more about you.
Markel celebrates the value of a diverse workforce that brings experience and expertise from a wide variety of backgrounds and life circumstances. Whatever your background, if you feel you meet the requirements of this role then we want to hear from you. We are also happy to consider candidates who are looking for flexible working patterns.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided with all reasonable accommodations to be able to participate in the job application or interview process and to perform essential job functions if successful. Please contact us via email at rec@markel.com or call us at 0161 507 5827 to request any accommodations that may be needed. This includes any alternative formats of any documents or information on how to apply offline.
Business Systems Analyst (FTC) in London employer: Markel
Markel is an excellent employer, offering a dynamic work environment in London where innovation and collaboration thrive. Employees benefit from a competitive salary, annual bonuses, and a comprehensive benefits package that includes a fantastic pension scheme and health coverage. With a strong commitment to diversity and employee growth, Markel fosters a culture that encourages professional development and values contributions from all backgrounds.
StudySmarter Expert Advice🤫
We think this is how you could land Business Systems Analyst (FTC) in London
✨Join Business Intelligence Meetups
We can’t stress enough how beneficial it is to attend local Business Intelligence meetups and events. These gatherings often bring together industry professionals and can lead to short-term, temporary roles—perfect if you’re looking to land something quickly. Plus, you’ll get to learn some insider tips and tricks from those already in the game!
✨Leverage Online Freelancing Platforms
Since you’re searching for a temporary gig, check out freelancing platforms like Upwork or Freelancer where businesses often post short-term BI projects. This can be a great way to build your portfolio and gain experience while also showcasing your skills to potential future employers.
✨Show Off Your BI Projects
Whether you’re working on a personal project or a past endeavour, put your work out there! Create a public portfolio that highlights your best Business Intelligence analyses or visualisations. It’ll give you a leg up when you’re approaching companies like Markel, showing exactly what you can bring to the table.
✨Tap Into University or College Networks
If you're currently studying or recently graduated, make sure to use your university's career services. Many educational institutions have partnerships with companies looking for temporary talent in Business Intelligence, so keep an eye out for exclusive job postings or internship fairs that could lead to a quick placement.
We think you need these skills to ace Business Systems Analyst (FTC) in London
Some tips for your application 🫡
Show Off Your Data Skills:In business intelligence, it's crucial to highlight your analytical skills and experience with data tools. Make sure your CV showcases any relevant software you’ve used, like SQL, Tableau, or Power BI. Add specific examples of how you've used data to drive insights or improvements in previous roles, even if they were in academic projects or internships.
Keep it Concise and Impactful:For a temporary role like this, hiring managers often have limited time to sift through applications. Get straight to the point in your CV and cover letter. Use bullet points for your achievements, showcasing the impact you've made, like percentage increases in efficiency or specific results from your analyses.
Flexibility is Key:Since this is a temporary position, make sure to emphasise your adaptability. Mention your quick learning abilities and experiences where you adapted to new tools or processes rapidly. This will show that you can jump in and start contributing effectively from day one at Markel.
Craft a Tailored Motivation Statement:In your cover letter, focus on why you’re excited about this temporary role at Markel. Talk about your interest in business intelligence and how this position aligns with your career goals. Remember, it’s not just about what you can offer, but why you’re passionate about becoming part of their team, even for a short time!
How to prepare for a job interview at Markel
✨Brush Up on Your Data Skills
For a business intelligence role, you'll want to showcase your analytical skills and familiarity with data visualisation tools like Tableau or Power BI. Be ready to tackle technical questions or case studies demonstrating your ability to interpret data and make insightful recommendations.
✨Plan Your Portfolio of Projects
Since this is a temporary position, we should highlight any past projects you've worked on in business intelligence. Prepare a portfolio that includes a couple of key pieces where you've effectively utilised data to drive decisions—this will show that you're not just a quick fix but someone who can deliver immediate value.
✨Demonstrate Your Adaptability
Temporary roles often require us to hit the ground running, so be ready to discuss how you quickly adapt to new tools, teams, and environments. Share specific examples from previous experiences where you thrived under pressure or had to learn a new system or process in a short time frame.
✨Have Your Metrics Ready
In business intelligence, quantifying your impact is key. Come prepared to share metrics from your past work: think percentages, growth figures, or efficiency improvements. This will really help us paint a picture of how your contributions directly benefited those previous roles.
