Assistant Claims Manager - Marine Liability in London

The Assistant Claims Manager Marine Liability will lead and develop the London-based team of three, specialising in Marine Liability claims. This role involves managing complex lead primary and excess claims ensuring strong governance and service standards.

Who we are:

The Claims department seeks to be market-leaders in the provision of an efficient, cost-effective and professional service to our brokers and clients. Our vision is to be the most customer centric, agile and value adding claims team in the market. We strive to be pro-active and flexible in the management of claims whilst maintaining our integrity. The claims team works collaboratively alongside the underwriting function in order to facilitate close communication and exchange of ideas and is an integral part of the product and customer service delivered to our clients.

The London Market Claims team handles both company market and Lloyd’s of London claims emanating from three core divisions; Marine, Energy and Construction, PFR & Cyber, and Specialty. The London Market division writes in excess of $2bn GWP with a goal to grow significantly over the next few years.

What you’ll be doing:

• Lead a team of 3 individuals in London who are responsible for Marine Liability claims, with a view to maintaining a leading team to drive and support the claims’ philosophy and overall underwriting and claims proposition.
• Handle open market lead primary and excess claims and oversee delegated claims arrangements across all product lines. Provide support and guidance to team members on strategy, coverage, reserving and escalation to senior management where appropriate.
• Agree and monitor service standards/KPIs for delegated arrangements and escalate material issues in line with governance.
• Be a point person for the volume team in Leeds and take ownership of the claim’s allocation between the London team and the Leeds team.
• Support the various Directors product heads in the underwriting business plan process, identifying and detailing the claims handling capabilities and resourcing requirements needed to support the underwriting plan.
• Provide technical input into product wordings and class-specific vendor and expert support.
• Assist in producing monthly and quarterly reports identifying key incurred movements and notifications, claims trends and current focus of the team. Present reports, incorporating detailed data analysis, to support the quarterly reserving process with the Underwriting and Actuarial teams.
• Drive efficiencies and high performance within the team, including regular review of priorities, workloads, (future) team structure and processes.
• Produce, comment upon and check monthly KPI reporting for clarity and accuracy. Escalate any matters to the Claims Manager where necessary.
• Drive team broker interaction to deliver a more customer focused and value adding service; share relevant information with the Claims Manager and the broader claims teams.
• Drive proactive claims handling within the team allowing us to showcase our value as a leader in the Marine Liability market.

Key Skills:

• Have leadership capability, or demonstrate the ability to lead a team.
• Be an experienced London Market claims practitioner with a deep understanding of the team specific classes of business and the ability to handle high-value, complex, international and multi-party claims in these areas.
• Have a proven ability to manage class-specific vendors and DCAs to deliver high quality customer service.
• Have positive relationships with key brokers, demonstrating strong client management skills.
• Have knowledge of the Lloyd’s and Company market.
• Be a proficient user of London Market ECF or CLASS, with strong IT skills including Microsoft Excel and the ability to produce and interpret claims MI, alongside proficiency in Microsoft Word and Outlook and our in-house systems.

What’s in it for you?

A great starting salary plus annual bonus & strong benefits package… Up to 16% company pension scheme, Private medical and dental cover, Menopause plan, emergency care benefit (children/Pets/dependants) Income protection, Life assurance, electric car scheme, travel insurance 25 days paid holiday plus Bank Holidays, with the opportunity to buy/sell extra leave. As well as other great benefits on offer there are countless opportunities to learn new skills and develop in your career!

Are you ready to play your part?

If you’re looking for a place where you can make a meaningful difference, you’ve found it. The work we do at Markel gives people the confidence to move forward, reach their full potential and seize opportunities. You’ll find your fit amongst our diverse global community of optimists and problem-solvers. We’re always pushing each other to think further because we believe that when we strive for better and realise our potential, we can help others reach theirs.

Join us and play your part in something special!

Choose ‘Apply Now’ to fill out our short application, so that we can find out more about you. At Markel we are all about the people, celebrating the value of a diverse workforce that brings experience and expertise from a wide variety of backgrounds and life circumstances. Whatever your background, if you feel you meet the requirements of this role then we want to hear from you. We are also happy to consider candidates who are looking for flexible working patterns.

We will ensure that individuals are provided with any reasonable accommodations to be able to participate in the job application or interview process and to perform essential job functions if successful. Please contact us via email at rec@markel.com or call us at 0161 507 5827 to request any accommodations or adjustments that may be needed, including alternative formats of documents or information on how to apply offline.