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- Tasks: Provide 1st line IT support and resolve tech issues for employees.
- Company: Join Markel International, a Fortune 500 company with a global presence.
- Benefits: Great salary, annual bonus, 25 days holiday, and strong benefits package.
- Why this job: Make a real impact in IT while having fun in a dynamic environment.
- Qualifications: Experience in customer service or technical support; enthusiasm for learning.
- Other info: Opportunities for career development and a diverse, inclusive workplace.
The predicted salary is between 28800 - 43200 £ per year.
Looking for a role that will have a meaningful impact on IT Service Support? We are looking for an individual to provide 1st line IT support for all employees of Markel International. The IT Service Desk is the 1st line support team in our brand-new office in the heart of Leeds. We cover a wide range of tasks, such as 1st line support and triage over the phone, requests from our IT Service Management tool and walk ups in the office. We’re the UK team of our Global Service Desk, working alongside our colleagues in America to provide 1st line support to all Markel’s offices globally.
If you’re ready for the challenge with some fun on the way – we look forward to hearing from you!
What You’ll Be Doing- Resolves issues surrounding computer hardware, software, network, and telecommunications systems while demonstrating expertise in customer service and technical knowledge.
- Must be flexible; this vacancy is for a Monday-Friday core hours position starting between 8-10 and finishing between 4-6.
- Receives inbound customer contacts via various channels (phone, chat, web).
- Records, maintains and updates records in the Service Management ticketing system, and follows knowledge database for solving and procedural guidelines.
- Routes tickets for issues which cannot be resolved at the service desk (First Call Resolution) to the appropriate resolving groups.
- Have working knowledge of help desk software, databases and remote control.
- Enthusiastic to find ways to make customers productive.
- Passionate about continuously learning and able to quickly adapt and pivot to win in dynamic environment.
- Must be flexible and able to manage multiple tasks and priorities on very tight deadlines.
- Ability to work independently and in collaboration with others to deliver a high level of success.
- Good interpersonal and collaboration skills with the ability to develop, maintain and foster constructive relationships with others.
- Dynamic, hard-working and ambitious individual, with excellent oral and written communication skills.
- Associates degree or 1 year of relevant experience in a technical field or customer service environment.
- Certified Help Desk Professional, MCP, MCSE, A+, or certificate in related field.
- ITIL Foundation V3 or V4 Certification a plus.
- A great starting salary plus annual bonus & strong benefits package.
- 25 days paid holiday plus Bank Holidays, with the opportunity to buy/sell extra leave.
- Fantastic company pension scheme, private medical and dental cover, life assurance, travel insurance cover, income protection, season ticket loan as well as other great benefits on offer.
- There are countless opportunities to learn new skills and develop in your career and we can provide the support needed to do just that.
Markel celebrates the value of a diverse workforce that brings experience and expertise from a wide variety of backgrounds and life circumstances. We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will provide reasonable accommodations for applicants and interviewees with disabilities.
Service Desk Analyst in Leeds employer: Markel
Contact Detail:
Markel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst in Leeds
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Markel International. Check out their social media and website to understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing top-notch support, think of examples from your past experiences where you’ve gone above and beyond for a customer. Be ready to share these stories during your interview to demonstrate your passion for helping others.
✨Tip Number 3
Prepare for technical questions! Brush up on your knowledge of help desk software and common IT issues. You might be asked to troubleshoot a problem on the spot, so being prepared can really set you apart from other candidates.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows you’re enthusiastic about the role and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Service Desk Analyst in Leeds
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for IT support shine through! We want to see that you're excited about helping others and making a difference in their day-to-day work.
Tailor Your Experience: Make sure to highlight any relevant experience you have with help desk software or customer service. We love seeing how your background aligns with what we do at Markel, so don’t hold back!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. Remember, less is often more!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Markel
✨Know Your Tech Basics
Brush up on your knowledge of common hardware and software issues. Be ready to discuss how you would troubleshoot problems, as this role requires a solid understanding of IT support fundamentals.
✨Show Off Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. This role is all about helping others, so demonstrating your ability to communicate effectively and empathetically will set you apart.
✨Familiarise Yourself with Help Desk Software
If you have experience with help desk software or ticketing systems, be sure to mention it. If not, do a bit of research on popular tools used in the industry, as familiarity can give you an edge.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions during the interview. Think about how you would handle specific situations, like dealing with an upset customer or prioritising multiple requests, to showcase your problem-solving skills.
