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- Tasks: Provide 1st line IT support and resolve technical issues in a fast-paced environment.
- Company: Join a global insurance company with a strong reputation for excellence.
- Benefits: Enjoy a competitive salary, bonuses, and comprehensive benefits including private medical cover.
- Why this job: Kickstart your career in IT while making a real difference in customer support.
- Qualifications: Technical knowledge and excellent customer service skills are essential.
- Other info: Dynamic work environment with opportunities for growth and extensive holiday options.
The predicted salary is between 30000 - 42000 £ per year.
A global insurance company is seeking an individual to provide 1st line IT support at their Leeds office. This role involves resolving IT issues, maintaining ticketing records, and collaborating in a dynamic environment.
The ideal candidate will have technical knowledge and strong customer service skills.
The position offers a great salary, bonuses, and comprehensive benefits including a pension scheme, private medical cover, and extensive holiday options.
Leeds IT Service Desk Analyst – 1st Line Support employer: Markel
Contact Detail:
Markel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Leeds IT Service Desk Analyst – 1st Line Support
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company on LinkedIn. A friendly chat can give us insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by brushing up on common IT support scenarios. We should practice explaining how we’d resolve typical issues, as this shows our technical knowledge and problem-solving skills.
✨Tip Number 3
Show off our customer service skills! During interviews, share examples of how we've helped users in the past. This will highlight our ability to communicate effectively and keep customers happy.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can tailor our application to match the job description perfectly.
We think you need these skills to ace Leeds IT Service Desk Analyst – 1st Line Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your technical knowledge and customer service skills. We want to see how your experience aligns with the role of a 1st Line Support Analyst, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the role and how you can contribute to our dynamic environment. Keep it friendly and professional – we love a personal touch!
Showcase Problem-Solving Skills: In your application, give examples of how you've resolved IT issues in the past. We’re looking for candidates who can think on their feet and provide excellent support, so share those success stories!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at our Leeds office!
How to prepare for a job interview at Markel
✨Know Your Tech Basics
Brush up on your technical knowledge related to IT support. Be ready to discuss common issues you might encounter, like password resets or connectivity problems. Showing that you understand the basics will impress the interviewers.
✨Customer Service is Key
Since this role involves strong customer service skills, prepare examples of how you've successfully resolved customer issues in the past. Think about times when you went above and beyond to help someone out.
✨Familiarise Yourself with Ticketing Systems
Get to know the ticketing systems commonly used in IT support. If you have experience with any specific software, be sure to mention it. This shows you're proactive and ready to hit the ground running.
✨Ask Insightful Questions
Prepare a few thoughtful questions about the company culture or the team you'll be working with. This not only shows your interest in the role but also helps you gauge if it's the right fit for you.
