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- Tasks: Provide 1st line IT support by troubleshooting hardware and software issues.
- Company: Leading insurance firm in Leeds with a supportive team culture.
- Benefits: Great salary, annual bonus, comprehensive benefits, and career development opportunities.
- Why this job: Join a dynamic team and enhance your tech skills while helping others.
- Qualifications: Experience in a technical field or customer service, with a passion for learning.
- Other info: Hybrid work model offering flexibility and growth in your career.
The predicted salary is between 30000 - 42000 £ per year.
A leading insurance firm in Leeds is seeking a dedicated individual for 1st line IT support. You will troubleshoot various hardware and software issues while providing excellent customer service.
The ideal candidate will have experience in a technical field or customer service environment, with a passion for continuous learning and adaptability.
This role offers a great salary, an annual bonus, comprehensive benefits, and opportunities for career development in a supportive team environment.
IT Service Desk Technician — 1st Line Support (Hybrid) in Leeds employer: Markel
Contact Detail:
Markel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Technician — 1st Line Support (Hybrid) in Leeds
✨Tip Number 1
Network like a pro! Reach out to folks in the industry on LinkedIn or at local meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your troubleshooting skills! Set up mock scenarios where you solve common IT issues. This will not only boost your confidence but also prepare you for those tricky interview questions.
✨Tip Number 3
Show off your customer service skills! During interviews, share examples of how you've handled difficult situations with clients. Remember, it's all about demonstrating your ability to keep calm and provide excellent support.
✨Tip Number 4
Apply through our website! We’ve got loads of resources to help you ace your application and get noticed. Plus, it’s a great way to show your enthusiasm for joining our team!
We think you need these skills to ace IT Service Desk Technician — 1st Line Support (Hybrid) in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT support and customer service. We want to see how your skills match the role, so don’t be shy about showcasing your troubleshooting abilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you’re passionate about IT support and how you can contribute to our team. Keep it friendly and professional, and let your personality come through.
Showcase Your Learning Mindset: We love candidates who are eager to learn! Mention any relevant courses or certifications you’ve completed, and share examples of how you’ve adapted to new technologies or challenges in the past.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s quick and easy, and we can’t wait to see what you bring to the table!
How to prepare for a job interview at Markel
✨Know Your Tech Basics
Brush up on your knowledge of common hardware and software issues. Be ready to discuss troubleshooting steps you've taken in the past, as this will show your technical competence and problem-solving skills.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in previous roles. Highlight your ability to communicate clearly and empathetically, as this is crucial for a 1st line support position.
✨Demonstrate Your Passion for Learning
Express your enthusiasm for continuous learning and adaptability. Mention any relevant courses or certifications you've pursued, and be prepared to discuss how you stay updated with the latest tech trends.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and opportunities for career development. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
